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Yyyyyy x. yyyyyy
- 1014 Avenue M.Ÿ Xxxxxx, TX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business Manager/Administrator
Qualifications Profile
Self-assured and results-driven management professional in sales & merchandising, customer service, HR, accounting support, and business operations with over 20 years in the retail and security service sectors.
- Proven dedication to efficiencies in delivering outstanding sales operations and administration, penetrating new markets, positioning brands, and exceeding sales targets that enable the business to achieve sales business objectives in highly competitive markets.
- Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve issues in merchandise inventory management, product cataloguing, and customer database issues.
Well-organized with multitasking and prioritization skills that maximize resources to achieve outstanding results.
Exceptional people management and interpersonal communication skills that inspire customer confidence, performance excellence, and teamwork synergies across multi-functional engagements.
Professional Experience
Sales & Marketing
Provided strategic and tactical directions in managing sales across multiple branches in several retail industries.
Developed and executed proven sales strategies that enable the sales team to penetrate target markets, maintain competitive advantages, and increase customer satisfaction ratings and customer base.
Oversaw seasonal promotions that equalized peak and lean months, maintaining continuous revenue streams and profitability throughout the year.
Customer Service
Addressed sales floor customer complaints and issues, providing first and 2nd tier resolution that restored customer confidence and maintained loyalties.
Built sustainable professional relationships with customers that ensured repeat business.
HR Administration
Managed all areas of HR support in staff recruitment, training, performance evaluation that build a productive labor force up to 100 employees, ensuring retention of personnel with potentials for more rewarding career.
Led and motivated teams to meet company/clients goals and standards, serving as mentor and resource person to onboard and train new hires and junior staff to achieve their peak productivity levels.
Accounting
Leveraged knowledge in Peachtree and QuickBooks to provide accounting support in payables and receivables, cash management, POS operations, and resource management, ensuring compliance with GAAP and Sarbanes Oxley mandates that ensured accuracy and transparency in the company books.
Work History
Aldi s
Sales Associate, Merchandising, Stock Room/Freight and Cashier 2015 Present
Smart Security $ Investigations /Not Just A Cop Shop
CFO, Operations, Accountant, HR, Sales, Customer Service 2001 2014
Kirkland s Home
Store Manager, HR, Customer Service, Merchandising & Sales 2000 2001
Home Depot
Store Manager 1998 2000
Others
Sears Home Furnishings / Sears Tele-Catalogue Sales & Customer Service,
Design Consultant
Ethan Allen Sales & Customer Service, Design Consultant
Wall-Mart Sales & Customer Service / Merchandising
Tillies Flowers Sales & Customer Service
Palace Movie Theater Snack Bar Sales
Education & Credentials
B.S. in Interior Design, Minor in Business Management, MCPHERSON COLLEGE McPherson, KS
Technical Skills
Productivity Tools: MS Office (Word,& Excel) Accounting Apps: Peach Tree, & QuickBooks
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