Yyyyyy x. yyyyyy

System Administrator

Network Administration & Security ~ Migrations ~ Troubleshooting ~ Project Coordination

Vendor Relations ~ Back-up, Disaster Recovery & Virtualization ~ Remote & Onsite Support

• Seasoned experience in a vast range of IT functional areas such as onsite and remote technical support, hardware/software installation, upgrades, migrations, network cabling & administration, and telecom support.
• Adept at network design, administration, implementation, troubleshooting and repair.
• Advanced capabilities in applying disaster recovery strategies and contingency plans to safeguard business-critical and confidential information.
• Solid experience with Microsoft Exchange, Active Directory, VMware ESXi, SAN and NAS architecture, and design, implementation and repair of server hardware.
• Possess exceptional leadership capabilities and a constant adherence to industry standards and best practices.

Wireless Maritime Services, December 2015 - Present

System Administrator

         Configure and implement standalone VMware ESXi servers for new ship builds and VMware in a clustered environment for larger vessels requiring customer software package.

         Partner with Shipboard Operations to troubleshoot ESXi server issues, and provide training and mentoring in server installation and maintenance.

         Cooperate with Network Operations Control to escalate VSAT issues when applicable.

         Configure VPN access for remote usage, maintain user phones, and collaboratively transition compression hardware to virtual environment while modifying server hardware to align with specifications.

         Configure and maintain Veeam application to safeguard VMware ESXi servers company-wide.

         Played a key role in successfully migrating all users to Office 365 and provided associated technical training.

The Related Group, December 2012 Oct 2015

System Administrator

         Monitored and optimized performance of terminal servers, Exchange, FileMaker, Fileserver, phone systems, workstations, network/system security solutions, and internal accounting software.

         Performed database backups and oversaw broad-based projects related to websites, web servers and DNS.

         Leveraged VMware to create new virtual machine and reconfigure existing virtual machines.

         Maintained Microsoft Exchange server for large user mailboxes and coordinate with user to archive mail.

         Functioned as primary point of escalation team based on technical acumen and leadership talents.

         Joined forces with consultants to configure and migrate users from Microsoft Exchange to Office 365.

         Designed and implemented full network hardening and implemented Barracuda solution for email archival.

         Examined and repaired all onsite technology spanning printers, desktops, laptops, phones, and scanners.

         Efficiently coordinated efforts with external vendors or construction companies to set up new satellite offices, leasing offices, or sales centers.

         Designed and implemented wiring drops for new projects and ensured accurate labeling and positioning.

Preferred Care Partners / United Health Care, December 2010 - December 2012

Help Desk

         Supported end users by setting up new workstations, configuring laptops, creating user accounts in Active Directory, repairing hardware, and resolving issues related to Citrix, MS Office, and other software.

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Yyyyyy x. yyyyyy Page 2 of 2

         Organized presentations and associated A/V equipment for senior management meetings.

         Tracked and replenished department inventory such as toner, desktops, laptops, keyboards, docking stations, 3G Wi-Fi cards, monitors, switches, mice, and network cables.

         Imaged and set up full disk encryption on desktops and laptops, and updated company s corporate directory on a weekly basis.

         Assembled internal wiki for helpdesk to share resolutions, publish known outages, and coordinate updates and server maintenance.

Self-employed, February 2010 - December 2010

Network Engineer, System Administrator

         Set up networks for small to medium-sized companies, designed and implemented VMware ESXi servers, integrated virtual and physical firewalls into production networks, and maintained Active Directory for customers.

         Set up and maintained Blackberry Enterprise servers and Outlook Exchange servers.

         Repaired hardware and eradicated viruses, spyware, and malware from client systems.

         Installed, configured, and customized EMR implementations and PACS imaging systems at medical facilities.

         Closely partnered with external vendors to complete client projects within budget and timeline parameters.

Academica, April 2009 - February 2010

Systems Administrator / Network Engineer

         Assisted faculty members in use of school software, set up new users on Active Directory, administered firewall, created email accounts in Microsoft Exchange, and set up imaging server.

         Performed security hardening on desktops in student labs, and expertly troubleshot and repaired desktops, laptops, projectors, phones, printers, Promethean boards, routers, switches, and wireless access points.

         Performed custom cabling jobs to ceiling-mount projectors and wire new phone lines into existing classrooms.

         Attended new school acquisitions to assess required networking components, cabling, and computer equipment.

Major League Baseball, March 2009

IT Coordinator / Help Desk Support / Network Engineer (temp)

         Arranged workstations for users from NY office, set up multimedia center for family members in guest lounge, and aided users in tasks such as using Office 2007, printing documents, and accessing Wi-Fi.

WorldNet Media, January 2007 - January 2009

Systems Hardware Engineer / Systems Administrator / Network Administrator / Help Desk Support

         Supported 80-user environment on a 24/7 on-call basis by maintaining Apple XSAN, XSERVE and XRAID systems, QuickBooks server, Active Directory, VMware ESXi, and operating systems (Windows, Linux, OSX).

         Designed satellite networks for new offices by acquiring equipment and configuring routers and firewalls.

         Captured considerable cost savings by steering migration from in-house email to Gmail.

PC Solutions & Integrations, February 2006 - January 2007

Systems Hardware Engineer / Computer Repair Technician

         Built customized servers and visited client sites to install rack mounted systems or desktop packages.

         Configured, troubleshot, and performance-tuned raid arrays, server hardware, software, and SAN/NAS solutions.

Comp USA, December 2001 - December 2005

Technical Service Writer / Computer Repair Technician / Technical Sales

         Accurately diagnosed hardware and software issues, ordered required parts, performed repairs (on desktops / laptops / phones), and advised customers in selecting and purchasing new hardware or software.

Active Directory; VMware ESXi; Windows XP/7/8/10, Linux, and OSX; Windows 2008 r2/2010/2012, Linux (Redhat, Ubuntu, Cent OS), Solaris 11; SAN/NAS (Apple XSAN, Dell EquaLogic, Net App, Openfiler, Nexenta, FreeNAS and Solaris 11 ZFS); Servers (HP ProLiant series, IBM X series, IBM Blade, Dell & Super Micro); Microsoft Office; AutoCAD; Maya; Adobe Photoshop and Acrobat; Pixel Renderman; QuickBooks; Raid Arrays; Microsoft Exchange; Office 365, BlackBerry; iPads; Avaya phone systems; EMR & PACS software; Track It; Citrix; Cisco Call Manager; Jabber; 3DS Max, Lightwave 3D; Barracuda, Veeam, MAS, Norton Ghost

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you more than 16 years experience in the information technology arena, advanced capabilities in systems administration, and excellent talents in technical support, network engineering, end user relations, project coordination, and repairing all types of computer and server hardware. My sharp analytical, troubleshooting, and team leadership skills would also surely be fundamental to succeeding with your organization. To complement these qualifications, I offer polished skills in virtualization, network security, data storage, back-ups, and Active Directory administration.

As a proactive contributor to your organization, you will find me to be a stellar leader committed to supporting you in achieving your objectives through advanced technical acumen and customer service expertise. I am confident that I could be an asset to your company, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy