Accomplished management leader seeking to launch the next chapter of my career as a (INSERT JOB TITLE).

  Proven track record of maximizing productivity, increasing customer service and reducing costs.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Exceptional leadership, listening, verbal communication and interpersonal skills to manage large teams and build and grow relationships with key stakeholders, including clients, colleagues and vendors.

  Mentored, coached and trained a diverse group of employees to maximize their potential and excel.

  Sound judgment and a history of proactively identifying and resolving problems in deadline-intensive settings.

  Analytical, with solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Outlook, Word, Excel and PowerPoint, as well as Adobe Acrobat.

  Xxxxxxuent in English and French.

> Operations Management > Team Building/Leadership > Customer Service

> Forecasting/Budgeting > Staff Training/Development > Employee Retention

> Vendor Relations > Succession Planning > Profit & Loss (P&L)

> Policies & Procedures > Interviewing & Hiring > Quality Control

LongHorn Steakhouse 2005-Present

General Manager/Managing Partner Davie, XXXXXX (2014-Present)

  Demonstrate stellar leadership while serving up to 3,600 guests per week that net $3.5 million in annual sales.

  Manage daily profit and loss of the business, including forecasting projected income against expenses.

  Order new goods and services to ensure an adequate inventory of supplies to perform operations.

  Ensure the establishment is operating within the highest quality control and safety standards.

  Lead a team of 60 employees to maximize their potential, excel and providing outstanding service.

  Train, mentor and coach staff on best practices of operations, teamwork and problem solving.

  Retain staff by rewarding personnel for achievements, including Team Member of the Month, Team Member of the Quarter and Team Member of the Year recognition that includes gift cards.

Achievements:

  Ranked in the top 25% out of 500 restaurants for both guest satisfaction and low employee turnover.

Culinary/Kitchen Manager Fort Lauderdale, XXXXXX (2012-2014)

  Reporting to General Manager/Managing Partner, led a team of kitchen employees.  

  Educated team members on best productivity, teamwork and safety practices to maximize results.

  Maintained responsibility for ordering food and small wares for kitchen operations.

  Recruited and interviewed cooks and dishwashers, and recommended specific candidates to management.

LongHorn Steakhouse 2005-Present

Culinary/Kitchen Manager Fort Lauderdale, XXXXXX (2012-2014) continued from page 1

Achievements:

  Ranked in top 25% out of 500 restaurants for grilling 95% of all steaks correctly to company standards.

  Lowered actual versus theoretical food costs from 6.3% to 5.8%, which was better than the company average.

  Successfully trained a Regional Manager to become a Managing Partner as well as more than 15 personnel for the Manager-in-Training (MIT) Program.

  Trained 30 hospitality professionals annually while serving as Regional Training Manager from 2007-2013.

Staffing & Training Manager West Xxxxxx, XXXXXX (2009-2012)

  Showcased solid leadership skills while performing a variety of staffing and training related duties.

  Led all front line training for team members, including setting up quarterly training initiatives and materials.

  Maintained responsibility for educating and coaching the Certified Trainers.

  Interviewed candidates for employment opportunities and recommend candidates to upper management that were worthy of second interviews.

Achievements:

  Contributed to helping the establishment to generate $4.5 million in annual sales.

  Played an integral role helping the Land Development Team evaluate and select future sites for new locations, and worked with construction personnel in Greensboro, Winston-Salem and High Point, North Carolina.

  Successfully implemented a cost code and purchase order system.

Service Manager  Coral Springs, XXXXXX (2006-2009)    

  Oversaw operations during an assigned shift, leading by example to achieve performance goals.

  Scheduled servers and bartenders for their specific shifts.

  Ordered uniforms, headsets and linen for team members.

Achievements:

  Exceeded goals by attaining server scores that ranked in the top percentile at the company.  

Bar Manager Delray Beach, XXXXXX (2005-2006)

  Led not only operations of the bar, but also the entire service experience on many occasions.

  Trained, mentored and coached team members on best practices of service, teamwork and operations.

  Maintained responsibility for ordering liquor, beer and wine and scheduling bartenders for their shifts.  

Achievements:

  Successfully met or exceeded goals of keeping liquor, beer and wine costs below budget.  

Associates Degree, Paralegal, McIntosh College Dover, NH; earned 2002