• Solutions-Driven Leader who offers a background in IT Operations Management, Systems Development, Multi-Project Management, Business Development, Team Building / Training, and Trends Tracking, as well as Profit / Loss, Orxxxxxxnizational Management, Strategic Analysis / Planning, and Client / Customer Relations.
• Top Performer who uses sharp orxxxxxxnizational, management, technical, and interpersonal relations skills to evaluate technical needs, identify lucrative growth opportunities, and attain leverage in competitive markets.
• Excellent Communicator who makes sound business decisions to reflect positively on operational well-being in alignment with a company s vision, value, and goals, and delivers IT solutions to meet client needs.

IT Manager

  Capitalize on the opportunity to lead forward-thinking projects funded by the Centers for Disease Control and Prevention (CDC), including developing and implementing technology solutions to deliver key projects.

  Spearhead design and implementation of productivity systems that support NPHIC s virtual orxxxxxxnizational structure, including handling telephony, teleconferencing, webserver, and productivity hardware / software.

  Design, develop, and manage a large-scale family of NPHIC websites, including migrating websites from Active Server Pages (ASP) to content management system (Joomla), constructing Flu Information and Toolkits sub-websites to deliver critical CDC information, and implementing a robust search engine feature.

  Generated a 75% decrease in rapid time-to-market for delivery of web information.

  Yielded a 70% reduction in orxxxxxxnizational costs by optimizing infrastructure components.

  Enxxxxxxged NPHIC to use social media, trained staff on tools, and yielded 75% membership growth.

  Formulated Certified Communicator in Public Health (CCPH) certification, including resourcefully developing programs application, portfolio submission, and portfolio review electronic platforms.

  Led orxxxxxxnizational technology platform, including continually evaluating solutions that enhanced company s virtual orxxxxxxnizations structure and methods to deliver core information expeditiously.

  Delivered projects, including National Immunization Awareness Month (NIAM) and Crisis and Emergency Risk Communications (CERC), that resulted in the CDC having capabilities to deliver timely information to state and local Public Information Officers (PIO).

Senior Practice Lead

  Strategically steered a team of 15 project managers in delivering implementation services for document management product solutions for a software product / services provider with $18 billion in annual revenue.

  Directed business development teams in delivering complex product implementations and outsourcing services proposals, including handling profit / loss, as well as recruiting, training, and managing core staff.

  Successfully project-managed enxxxxxxgements in excess of $1.5 million.

  Achieved profit and staffing utilization targets via superior practice management.

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Owner ￨ Operator

  Utilized broad scope of industry knowledge and dynamic business acumen toward driving operations for this inkjet and toner franchise with annual revenues of $300,000, including strategically conceptualizing, developing, and implementing a business plan, as well as financial, production, inventory, and order processes.

  Expertly performed new business development efforts to attain 150+ customers in the first year of operations.

  Grew sales from zero to $300,000 within 2 years.

  Achieved gross profit margins exceeding guides by 10%.

  Reduced time-to-market from recommended 72 hours to 24 hours.

IT Director

  Applied strong leadership talents toward serving as practice director for Life Science Outsourcing Services (LSOS) and Life Sciences Staffing Services (LSSS) orxxxxxxnizations for this software product and service provider.

  Led targeted decision-making among a results-driven team of 6 direct reports and 75+ indirect reports while handling all practice s operations, client relationship management, and new business development.

  Served as Life Science Executive Operations Committee member, including handling all strategic planning.

  Standardized operational processes and procedures for supporting applications within a regulated industry.

  Implemented Information Technology Infrastructure Library (ITIL) methodologies to support applications.

  Achieved 65% gross profit margin for key projects.

  Grew practice from $900,000+ to $5 million+ in a 3-year period.

  Defined, implemented, and managed SLAs for customer enxxxxxxgements.

  Generated an associate retention rate of 95%+ by managing strong employee relations.

  Designed and constructed 7,000-square-foot application support center, and successfully assisted clients in savings over 20% on space costs by using this center as a value added service offering.

Systems Development Manager

  Played a vital role in developing, maintaining, and implementing large-scale decision support systems for the Consumer Marketing department of this telecommunications provider with $63+ billion in recent revenue.

  Expertly handled critical evaluation, selection, and implementation of comprehensive data warehouse tools.

  Delivered solutions-focused technical mentoring to staff, including proactively servicing customers and managing project financials, as well as strategically aiding in standardizing systems for solutions delivery.

  Led design / software reviews, test planning, application performance, and installation qualification definition.

  Delivered state-of-art decision support tool reducing telemarketing decisions to 24 hours.

  Served as lead technology architect for design of data marts using advanced tool sets.

  Initiated Rapid Application Development (RAD) methodologies for use with database marketing.

Bachelor of Science in Computer Information Systems Belmont Abbey College

Associate of Applied Science in Computer Technology (Technical Emphasis) County College of Morris