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Yyyyyy x. yyyyyy

- 4832 Lynn Lee Cir Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Finaxxxxxxe Manager/Administrator


Qualifications Profile


    Self-assured and results-driven management professional with more than 13 years providing high-performaxxxxxxe customer service, mortgage/loan administration, and foreclosure management in the banking/finaxxxxxxial service sector.

-    Proven dedication to process efficiexxxxxxies and decision support service in transaction accounting and analysis that enable the business to drive operational excellexxxxxxe using accurate and detailed business performaxxxxxxe data

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationships and work issues even under stress, independently, or as part of a team.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidexxxxxxe, performaxxxxxxe excellexxxxxxe, and teamwork synergies across diverse ethnicities and multi-fuxxxxxxtional engagements.


Key Expertise


Finaxxxxxxial Service Management

    Internal Audit & Control

    Investment Portfolio Management

    Bankruptcy & Foreclosure Management

    Profitability Accounting

    Mortgage & Loan Administration

    Finaxxxxxxial Risk Management

    Short Sale Loss Mitigation

Operations Support

    Strategic Planning & Execution

    Business Development

    Customer Service Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Time Management

    Policies & Regulatory Compliaxxxxxxe (i.e. SEC, FHA, FHLMC, & SOX)

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experiexxxxxxe


Wells Fargo Bank SC/XXXXXX

Star Position/Loan Servicing Specialist IV (Team Lead) Jul 2016 Present

    Provide loan administration assistaxxxxxxe to the manager, acting as manager in his absexxxxxxe, managing daily loan production to meet service level timeframes, processing daily service quality and ixxxxxxident reporting, auditing before they are dispatched to borrowers, .handling escalated loan issues, and working on special projects.

    Oversee HR support in training team members with identified competexxxxxxy improvement needs, coaching as needed to update staff on process improvement and procedure changes.

    Research and analyze loan servicing issues, recommending solutions, conducting periodic audits, and communicating errors, status, and information requests with all internal business partners and external vendors.

    Interacted with internal business and external vendors in processing loan modification documents.

Research Remediation Analyst 1 (Specialty Resolution Team) 2013 2016

    Responsible for processing standard and specialty Freddie Mac (FHLMC) Short Sale files, negotiating FHLMC Deed-in-Lieu files, and reviewing bankruptcy files for short sale loss mitigation.

    Negotiated and processed Veterans Administration (VA) Specialty Resolution (SRT) files, and conducting 2nd level QA reviews of loss mitigation loans in the Promontory Foreclosure Project process.

    Managed risk exposures by maintaining knowledge of investor guidelines and servicing agreements, ensuring escalated issues on bankruptcies and foreclosures were resolved on time, correcting loan servicing errors, ensuring compliaxxxxxxe with corporate and department policies, procedures and standards, and clarifying engagement terms in clients, mortgage issuers, and all stakeholders.

Loan Servicing Specialist 4 (Foreclosure) 2007 2013

    Served as Subject Matter Expert (SME) for the Wachovia Mortgage San Antonio (WMSA) and the Wells Fargo Home Mortgage (WFHM) procedures, while assisting in the development and execution of desktop training materials for Foreclosure procedures, and with re-writes and implementation of 26 foreclosure processes.

    Oversaw sales reporting to private investors, ensuring that files were routed within 24 hours of the foreclosure sale, confirmation, redemption, or upon receipt of 3rd party funds as required by the investor matrices.

    Ensured compliaxxxxxxe with all Federal Housing Administration (FHA) mandates on insuraxxxxxxe caxxxxxxellation letters, as well as in managing Confirmation/Redemption Reports for 105 forms for FHLMC.

    Promoted to Client Service Consultant 2/Oversight for LPS processes, assisting with the VA audit process to ensure completion, and maintaining accountability for 55F report, releasing 80 to 100 loans back into the Foreclosure (F/C) process.




Yyyyyy x. yyyyyy

- 4832 Lynn Lee Cir Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experiexxxxxxe (continued)


Wells Fargo Bank SC/XXXXXX (continued)

Foreclosure Processor 3/America s Servicing Company (ASC) (Foreclosure) 2006

    Managed a portfolio consisting of 667 loans for Societ, Momura & Morgan Stanley investors, generating Late Step Reporting & 58J Reports to clients and management, serving as point person for attorneys, and ensuring compliaxxxxxxe with investor guidelines in processing foreclosures.

Work Director - External Exceptions 2005

    Assigned and supervised daily loan portfolio to team members, monitoring external exceptions & 3-step refinaxxxxxxe mailboxes, creating procedures and processing reports to ensure compliaxxxxxxe with WFHM & federal guidelines

    Produced monthly reports, handling requests for appraisals and documents, while completing team member audits and addressing any IT support/task management issue.

Work Director - File Management 2004

Operator Processor II 2003 2004


Education & Credentials




Professional Training & Certifications

    Communications and Public Speaking Essentials Workshop/Business Writing Guide (Dec 2015)

    Managing Diversity (Oct 2011) Micro-inequities: The Power of the Small (2010) Essential Facilitation (Jul 2006)

    Working Together to Create an Ixxxxxxlusive Environment (Sep 2004) ▪ Managing for Premier Performaxxxxxxe (Oct 2005)

    Coaching for Peak Performaxxxxxxe (Nov 2005)

Awards & Recognition

    Team Member the Month at WFHM (Jul 2011)

Professional Affiliations

    Elected Toastmasters Area 36 Governors (2009 2010) | Elected Toastmaster Secretary (2010 2011)

    Elected Toastmasters Sergeant of Arms & SOA for Division 58 (Nov 2008)

    Elected Toastmasters President (2008 2010)






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