Accomplished account manager with a work history of consistently exceeding performance objectives.

  Promoted on multiple occasions to positions of greater responsibility for outstanding results-achieved.

  Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of clients, co-workers and other key stakeholders.

  Proactively identified and resolved problems in real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

California Contractors Insurance Services, Inc. Sept. 2009-Present

Lead, General Liability Renewal Department (Nov. 2015-Present)

  Promoted for the twice to a leadership role and currently manage one associate.

  Ensure the department meets or exceeds daily performance objectives to achieve business goals.

  Collaborate effectively with a diverse team of personnel in a dynamic and fast-paced environment.

  Delegate responsibilities to team members and evaluate the performance of associate.

Account Manager, General Renewal Department (Nov. 2010-Nov. 2015)

  Demonstrated a proven ability to communicate effectively over the telephone with key stakeholders.

  Built and managed relationships with accounts, including securing new business via marketing efforts.

  Educated business clientele about a variety of insurance products and services to meet their needs.

  Acquired new customers and generated renewals from existing clientele to retain account base.

  Analyzed the risks of each business customer and placed them with the insurance company that would most properly cover clients needs upon renewal of the current policy.

Junior Accountant (Sept. 2009-Nov. 2010)

  Processed accounts payable and accounts receivable in an accurate, timely and efficient manner.

  Supported human resource functions on as-needed basis, including compiling employee records.

Bachelor of Science (BS), Criminal Justice, California State University, Sacramento; graduated in Spring 2013

  Internship: District Attorney s Office, Non-Sufficient Funds (NSF) Unit, Sacramento County, California:

> Investigated businesses that submitted fraudulent payments, including tracking down the debtor; distributing notices via mail or email; and recovered funds. 

Licensed to sell insurance, State of California

Certified Notary Public, State of California

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a seasoned account manager with a work history of consistently exceeding performance objectives. For example, during my career, I have been promoted on multiple occasions to positions of greater responsibility for outstanding results-achieved. I boast stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of clients, co-workers and other key stakeholders. I ve also proactively identified and resolved problems in real time and implemented favorable solutions.

Since Sept. 2009, I have been employed by California Contractors Insurance Services, Inc. As Lead of the General Liability Renewal Department, I ensure the department meets or exceeds daily performance objectives to achieve business goals. I also collaborate effectively with a diverse team of personnel in a dynamic and fast-paced environment. Additionally, I delegate responsibilities to one team member that I manage. Previously, as Account Manager in the same department for five years, I built and managed relationships with accounts, including securing new business via marketing efforts. I also educated business clientele about a variety of insurance products and services to meet their needs. Furthermore, I generated renewals from existing clientele to retain my account base.

I hold a Bachelor of Science (BS) in Criminal Justice from California State University, Sacramento and am a Certified Notary Public.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Olivia James

916-534-0083