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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Details-Focused Certified Data & Telecom Network Support Engineer Committed to Exceeding Project Goals

Highly Accomplished IT Leader who makes sound decisions to reflect positively on multi-site technology operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented IT results. Visionary Professional who rises above IT challenges to achieve winning outcomes, including quickly adapting to evolving scenarios and independently resolving in-depth issues. Excellent Communicator who articulates technical information in understandable terms to clients and non-industry peers while building synergistic relationships with decision-makers, providing network-specific training to newly hired staff, and leading teams by example and with integrity to optimize IT operations success.

Netcool ￨ VERAX ￨ SevOne ￨ Alcatel SAM Monitoring ￨ Remedy Ticketing ￨ ALU 7750 SR-7/12

MRV OptiSwitch ￨ Ekinops DWDM ￨ Ceragon XpandIP ￨ IP-20C ￨ Exalt Microwave ￨ Accedian ND

Network Operations Center Tier II CCNP

Capitalized on the opportunity to provision E-Pipes and VPLS services on ALU products and Q-in-Q servers on MRV Ethernet switched networks with ALU MPLS Core Nodes. Expertly provisioned and supported Accedian NID s bookends for EVC circuits, including RFC, PAA, and Y.1731 OAM. Created, resolved, and closed escalated trouble tickets using Remedy, and developed MOPs by writing exact steps for Maintenance Window. Provided support for Ekinops DWDM 10/100G, Booster Pre-Amps and Mid-Stage Amplifiers, and monitored EBH 24x7 using Netcool, SevOne, 5620 SAM Client, MRV Pro-Vision, and Netmaster. Promptly escalated issues to equipment vendors.

  Improved monitoring after realizing lack of DWDM charts / graphs or alarms.

  Delivered 24x7 on-call support and troubleshooting for ALU / MRV / Ekinops products.

  Investigated and documented IT issues and provided recommendations to senior management.

  Worked in PEG Labs to reproduce ERPS ring switch latency using JDSU-5800 Service Disruption.

  Dispatched field techs and provided advisement on connections, configurations, and troubleshooting.

Windows Server 2K3 / 2K8 ￨ PA Monitor ￨ Nagios ￨ VMware 4 ￨ HP SIM ￨ Trend Micro ￨ ProLiant Servers ￨ Shavlik

Shift Leader ￨ Senior NOC Tech CCNP

Strategically steered network monitoring and 1^st Level troubleshooting for a high-volume data center for hosting and analytics within this team providing Microsoft AD / Exchange 03 and 07 user /group administration. Trained, mentored, and managed a details-oriented team of technicians during shift operations. Efficiently supported Outlook, OWA, and Blackberry users; opened trouble tickets and escalated issues to proper teams; and notified customers of outages within required SLA. Added monitors or servers per customer request.

  Exhibited skill with PA Monitor, Nagios, DOTCOM, SAN, Circuit, and Backup alarms (i.e. HP SIM).

  Delivered environmental, generator, and Halon systems management and activities restorations.

HP NA ￨ Cisco Routers ￨ Switches ￨ APs ￨ HP / EDS Syslog SNMP Tools ￨ Camtasia

Development Software Engineer - CCNP

Led Tier 1 IP change management for HP / EDS Enterprise Services GNOC group, including implementing changes on customer-managed equipment per workgroup instructions of HP standard management template on customer equipment for TACACS. Demonstrated proven experience with SYSLOG, SNMP, and Service Level requirements.

  Recognized as a valuable Project Integration Team Member.

  Processed a high volume of devices accurately and reported project status.

  Configured hundreds of devices using HP Network Automation (NA) tool used to backup, configure, verify, and validate configurations, and ran HP NA policy checks to validate key GNOC compliance.

Cisco 7609 ￨ Alcatel 7750-SR ￨ JDSU EtherNID ￨ NetOptimize ￨ MetroEthernet ￨ HSDPA ￨ HP NA

Network Operations Tier 1.5 (2010 2011)

Spearheaded implementation, troubleshooting, and on-call support of a T-Mobile lub backhaul conversion to the Ethernet with user plane conversion using HSPA+ amalgamation of two protocols HSDPA and HSUPA. Managed infrastructure that included Cisco 7609 routers with 1/10 Gbps interfaces running VLAN tagging and HSRP and VRRP Standby with routers connected through carriers to cell sites (Node B) in all markets.

  Led seamless RFC 2544 testing of new upgrades and troubleshot outages.

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Cisco 1821 ￨ T1 ￨ PPP ￨ IP Access Nano BTS ￨ 2G ￨ PuTTY

Network Operations Technician II (2010)

Utilized broad scope of industry knowledge to manage a large contract at T-Mobile Frisco Data Center supporting EDGE (2G) BTS systems connected through Cisco routers and backhauled through the public internet to 2G BSCs.

  Delivered quality-focused support to Field Techs and IP support for NanoBTs through routers on T1, DSL, and Cable, as well as NAT overload, VPN tunnels, and authentication and key access lists.

HP OpenView ￨ Nortel Clarify ￨ Cisco Routers ￨ Switches

Network Resource Infrastructure NOC

Expertly monitored concurrent customer and national accounts across 900 stores, regional offices, and Cisco routers on Verizon data network using private networks with VPN and BGP protocol configurations. Generated HP OpenView and SMARTS tickets in Clarify. Communicated with carriers to clear and / or test essential circuits.

  Regularly liaised among customers to disseminate outage information and remedial activities.

Specialist ￨ Network Engineer ￨ Product Deployment & Support

Deployed configurations, logos, and data-loading of a hotel television guide channel for Embassy Suites, Hilton Hotels, and LaQuinta Inn. Communicated regularly with valuable salesforce, customers, and high-profile vendors.

  Coordinated projects for teams of developers, programmers, technicians, and graphic designers.

Adobe FrameMaker ￨ Remedy ￨ AutoCAD ￨ Bay Networks ￨ Routers ￨ Switches

Wireless Lab Support Engineer

Played a vital role in using Layer 2/3 technologies (i.e. MLT, VLAN (801.1q), STP, RSTP) across a complex network of 65,000 ports. Set up and / or fine-tuned wireless equipment for a client base of 2,000. Upgraded and / or updated software, routers, and switches. Delivered customer-centric applications support with knowledge of various telecommunications hardware platforms and a focus on wireless technologies. Mentored junior team members on data / networking while serving as an integral point of contact for resolving escalations.

  Collaborated with 15 support engineer teams in a 13,000-square-foot lab.

  Engineered, commissioned, and prioritized new projects to meet key deadlines.

  Served as Change Team member tasked with upgrading data to meet current needs.

  Determined logical sequential documentation steps as member of Best Practices Committee.

  Actively monitored customer resources and case histories for highly available and robust networks.

Nokia Certified Network Routing Specialist 1 (Passed)

Cisco Certified Network Associate (CCNA) ￨ Cisco Certified Network Professional (CCNP)

Operating Systems: Windows 7 Pro

Ticketing Databases: Remedy ￨ VERAX

Telecom: 1G / 10G Ethernet

Network Systems: ALU SROS 10.0R5 ￨ MRV OS 2.1x 2.2x

LAN Protocols: TCP / IP ￨ V4 ￨ Q-in-Q ￨ VLAN ￨ OSPF ￨ LLDP

Tools: 5620 SAM ￨ RDP ￨ PuTTY ￨ SSH ￨ Telnet ￨ VNC

Monitoring Tools: Netcool ￨ VERAX ￨ SevOne ￨ Nagios ￨ 5620SAM

Applications: Microsoft Word ￨ Microsoft Excel ￨ Microsoft Outlook

Network Topologies: 10 / 100 / Gig / 10Gig Ethernet ￨ Wireless Ethernet ￨ GSM ￨ HSPA+ VRRP

Excellent Professional References Provided Upon Request