Accomplished retail management leader with a proven track record of achieving sales goals and leading teams.

  Sound judgment and excellent listening, verbal communication and interpersonal skills.

  Experience building and leading a large team of retail store associates, including interviewing candidates and training personnel on best practices of sales, customer services and operations.

  Consistently promoted to positions of greater responsibility over 14 years at Lowe s Home Improvement.

> Team Management/Leadership > New Business Development > Customer Service

> Staff Training/Development > Sales Promotions/Advertising > Problem Solving

> Interviewing/Hiring > Merchandising > Loss Prevention

> Payroll Administration > Forecasting/Profit and Loss > Safety Programs

> Policies and Procedures > Generating Reports > Inventory Control

Lowe s Home Improvement Dec. 2002-Present
Assistant Store Manager of Administrative (2004-Present)

  Demonstrate stellar leadership skills while leading a large team of personnel to maximize their potential.

  Maintain responsibility for multiple areas of the store, including receiving, delivery and front end performance.

  Control cash, inventory and margins and play an integral role managing controllable expenses.

  Balance the profit and loss statement on a monthly basis and ensure compliance with the Sarbanes-Oxley Act.

  Administer employee payroll in an accurate, timely and efficient manner.

  Ensure the store is well maintaining and kept to meet customer expectations and reduce the risk of injury.

Zone Manager (2003)

  Led multiple departments, including flooring, kitchen cabinets, appliances, plumbing and electrical.

  Supervised and coached a team of retail store personnel to provide exceptional service to customers.

  Managed and controlled inventory and also administered employee payroll.

Department Manager (2003)

  Promoted to manage the Flooring, Kitchen Cabinets and Appliances departments.

  Outperformed sales, margin and inventory goals, thus earning yet another promotion.

SOS Credit Coordinator (2003)

  Led all SOS sales with margin adjustments and attempted to recapture margin losses.

  Managed credit card penetration for both consumer and business accounts.

Cash Office Associate (Dec. 2002-2003)

  Hired to manage the balancing of profit and loss statements on a daily basis.

Completed Management Training Program, Lowe s Home Improvement; 2003

  Learned how to successfully operate a retail store, from hiring associates to leading training and resolving customer complaints and maintaining company standards at all times.

Participated in a variety of community events such as the Boys and Girls Club; visits to the homes of senior citizens; and most recently, helping the victims of the devastating floods in Louisiana, Lowe s Home Improvement