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Learning Manager & Business Partner

Loyal, energetic and hardworking professional with over 20 years of progressive experience with Forsythe Technology. Skilled in fostering and sustaining lasting relationships and partnerships with both business units, Line Managers and HR business partners. Adept in implementing tactical technical learning efforts, onboarding, business processes and talent development solutions. Able to assess and implement business line learning needs by designing processes and standard operating procedures (SOPs) to align with technical project enactments. Capable lead in developing valued process improvement initiatives. Consultatively devise customer service training for professionals at varying levels and of differing functions. Implement company on-boarding plans, including development of guidelines for hiring managers and the creation of related curriculums. In search of roles with a focus on technical learning and talent recruitment with a focus on business processes and onboarding. Also open to sales support, operations leadership or other roles that will allow for leverage of transferable skills, as well as management of a sales support team in the technology service industry.


Core Competencies

Learning Design & Delivery | E-Learning | Project Management | Sales Support | Operations Management Order Coordination | Supply Chain Control | Business Process Design | Client Orders & Proposals

Needs Assessment | Talent Development |Onboarding | Training & Development | Time Management Organization | Cornerstone Learning Management System (LMS) Administrator

Microsoft Office |Adobe Captivate | Brainshark | UPK Learning Design Tool


Professional Background

Forsythe Technology

Sr. Manager Training & Development Order Management & HR Departments (2009 2017)

         Work collectively with business unit leaders and HR business partners to devise tactics for business area technical learning, business processes and onboarding needs

         Develop methods to drive the training team to meet business needs and convey expectations clearly

         Lead the development and execution of E-Learning, including the administration of related tools and documentation to the learning management system

         Assign items that call for system development, design and delivery operations

         Manage trainings focused on business process improvements and systems upgrades

         Craft detailed project plans for business process designing, user acceptance testing and technical training

         Serve often in a Project Manager role to implement plans and offer comprehensive project support

         Determine business needs, plan during the design and delivery of learning

         Create statements of work (SOWs) that align with business requirements and technical learning needs

         Develop and implement systems for onboarding, business processes and professional development

         Formulate corporate solutions used to onboard of new employees

         Play a key role in all departmental new employee orientation improvement processes; stay informed of related best practices in the industry in order to achieve innovative success


Manager, Core Support Development (2008 2009)

         Directed onboarding and training functions for the Sales Administration team

         Skillfully developed and gave the final approval for training content, methods, and materials

         Determined levels of overall program efficacy via the development of innovative, highly useful methods for assessment

         Supported first-line leadership staff in core support areas to note professional development needs and offered first-class support in achieving their related goals, including the recommendation of useful tools

         Cooperated with peers and supervisees cross-functionally to resolve involving matters between areas; often acted in a leader role on behalf of core support teams due to trusted expertise



Manager, Core Support Development (2008 2009)

         Worked within functional organizations to sharpen comprehension of each area s business training and development necessities; crafted supporting aids and traveled to regional offices to train as needed

         Efficaciously identified metrics and related measurement/reporting approaches within all functional areas surrounding the notions of efficiency, effectiveness, accuracy

         Engaged actively in process improvements per business sponsor requests


Supervisor, Sales Administration (2006 2008)

         Successfully founded and delivered guidance to a dynamic team of sales professionals to ensure achievement of daily operational goals team-wide

         Led the onboarding and training of department staff; included developing and approving content, methods, and materials for staff, as well as methods to assess program efficacy

         Delivered support and direction to first-line leadership personnel across essential areas in order to best identify training and development needs

         Develop and set forth customer service training for client-facing support staff at all levels

         Addressed functional area issues collaboratively on behalf of core support teams comprised of both peer colleagues and direct reports

         Worked in an integral role to streamline operations and drive positive business changes

         Worked diligently to develop department-wide career paths

         Earned a 2007 Sales Club Special Invite, granted by the company President, for leading superb training and development processes for new hires

Account Representative - Sales Administration (1996 2006)

         Upheld pre- and post-sales contact with clients to foster fruitful, lasting relationships within designated region; worked as the foremost liaison amongst Sales Account Managers and internal clients

         Drove client satisfaction through tending to their respective requests and effectively allocating resources to achieve overarching goals using independent thinking acumen

         Prepared pricing proposals for significant clients and headed the product transaction lifecycle from opportunity identification to the invoicing process

         Called on sound judgment stemming from experience with Sales Account Managers and client support team to field add-on sales transactions with clients

         Named as the Business Continuity Coordinator

o   Worked as a key player to update company business continuity and disaster recovery processes

o   Sought to protect company assets and business operations in the event a disaster occurred

         Trained and mentored new Sales Account Managers on transactional systems and procedures

         Always placed client needs at the forefront through delivering the A-Package to clients on an ongoing basis



Bachelor s Degree, Public Finance Management/Certificate in Business Indiana University Bloomington


Professional Development & Involvement

Member, Association for Talent Development (ATD)

Member, Society for Human Resource Management (SHRM)

Member, Human Resource Management Association for Chicago (HRMAC)

Member, MSPAlliance International Association of Cloud and Managed Service Providers

Also in the process of obtaining professional certifications in HR and Project Management


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