• Goal-Oriented PMP Candidate who offers a background in Project Management, LEED, Strategic Analysis / Planning, Process Engineering, Corporate Restructuring, and Process Improvement, as well as Operations Management, Team Building, Profit / Loss, Budgeting, and Vendor / Client Relations.
• Top Performer who can set project cost, schedule, and productivity benchmarks while consistently producing positive change and process improvements with a commitment to organizational success.
• Ambitious Self-Starter who exhibits knowledge of PMBOK s 47 processes, 10 knowledge areas, and 5 process groups, and works to make sound decisions to reflect positively on operational well-being.
• Excellent Communicator who demonstrates skill in liaising among all levels of management, staff, and stakeholders while driving results in alignment with a company s vision, value, and goals.

  Served as a top consulting team member that guided the largest PACE-financed Energy Efficiency Retrofit Project in the U.S. to completion (i.e. $7-million project Hilton Hotel, Universal Studios).

  Launched a new Construction and Restoration branch office and guided team to profitability in 1 year.

  Developed and managed a AAA Direct Repair Network (Auto & Property), including updating company s re-inspection and Internal Audit program, as well as developing a new Direct Repair contract template with attorneys and updating Vendor Handbook for all AAA vendors in 20 states.

  Piloted and generated $2.2 million in savings annually for AAA with a new ITEL flooring evaluation program, including successfully rolling out a new bulk billing program once the pilot was completed.

  Saved tens of thousands and reduced overall FTE for company with new paperless payment process.

  Improved customer satisfaction for communities served by increasing diversity awareness throughout AAA and by creating a comprehensive new customer service survey process with various vendors.

  Created a new Diversity Council with co-sponsor, and implemented it in a 600-person CA call center.

  Doubled vendor coverage to 30 Independent Contractors in CA, OK, and OR to service two large AAA call centers, and reduced claims cycle times and improved customer service evaluations by 10%+.

  Capitalized on the opportunity to lead forward-thinking energy-efficiency bidding and PACE financing for $100,000+ projects, including coordinating efforts with clients and subcontractors on project scope, financing, construction details, and retro-fitting options with review of RFP processes.

  Demonstrated solid communication skills toward actively following up on inquiries and managing selection processes per well-defined criteria while ensuring high-level customer and client services.

  Negotiated diverse contracts with contractors for scopes of work.

  Accurately evaluated documents and prepared monthly / weekly reports.

  Utilized broad scope of industry knowledge toward accurately examining property and automotive claims forms, policies, endorsements and client instructions to investigate, determine available coverage, and estimate and settle claims promptly and fairly to achieve insurance objectives.

• Effectively led Subrogation and SIU (fraud) investigations while following appropriate claims handling guidelines as mandated by the Xxxxxx Department of Insurance and each insurance carrier.

  Expertly used Xactimate to estimate residential and commercial losses.

  Continuously recognized for upholding high-level customer service standards.

Art Khan Page Two (xxx-xxx-xxxx

  Strategically steered comprehensive 300-acre rice farm operations, including scheduling plantings and establishing irrigation plans which were instrumental toward optimizing overall farm results.

  Cost-effectively purchased large-scale equipment to meet farm s needs.

  Maximized bottom-line performance by selling product on the global market.

  Applied strong leadership talents toward managing branch-wide construction and restoration operations, including recruiting, training, and managing a top-performing team; creating operating budgets; delivering production reports; and developing community outreach and marketing plans.

  Led recruitment efforts to launch a new branch office.

  Created this turn-key business that was profitable by Year Two.

  Supported fire, water, wind, and mold remediation and construction services for nationwide insurance clients, including for high-profile State Farm, AAA, Allstate, and DKI.

  Contributed sharp analytical abilities toward inspecting damage, investigating and preparing estimates, and negotiating settlements of property claims, along with consistently adhering to Allstate and Pilot file quality standards and ensuring customers received excellence in services and care.

  Recognized as a Certified Member of Allstate s National Catastrophe Team.

  Settled 70 Kentucky field claims for Allstate with $15,000 claims draft authority.

  Expertly coordinated initiatives with region s Direct Repair Network (DRN) vendors, including developing solutions-driven relationships with 30 vendors and 50 projects managers in CA, OK, and OR.

  Collaborated with regional claims management teams to assess satisfaction and feedback of DRN.

  Focused on strategic vendor contract compliance and reduced comprehensive loss expenses.

  Successfully reduced costs by $2.2 million annually across a seven-year period.

  Implemented bulk billing Independent Testing & Evaluations Laboratory (ITEL) in 20 states.

  Served as member of a AAA Homeowners Catastrophe / Emergency Response claims team, as well as serving on a CAT Team for the Angora Ridge / Tahoe Fire emergency event.

  Played a vital role in managing daily Claims Service Office operations, including coordinating and managing workflow among 12 claims professionals and mentoring / coaching staff in best practices.

  Cost-effectively negotiated contracts and worked with legal teams to ensure compliance.

  Coordinated efforts between vendors and customers to build long-term valuable relations.

Bachelor of Arts in Geography Xxxxxx State University, Chico

Xxxxxx Independent Adjuster s License No. 2G17155Mitchell

PMP Certification (In Progress) ￨ ICC Certified International Residential Building Inspector

LEED Green Association (Since 2014) ￨ Cal Certs Registry HERS 1 Residential & Commercial

U.S. Green Building Council (USGBC) ￨ Project Management Institute (PMI) ￨ American Legion Post 608

Former Military United States Navy Reserves