Seasoned human resource management leader with a proven track record of exceeding expectations.

  Promoted to positions of greater responsibility for consistently exceeding performance objectives.

  Excellent listening, verbal communication and interpersonal skills to gain their trust, confidence and respect of key stakeholders, from executives to employees to customers and vendors.

  Experience building and leading a team of professionals to work together and achieve job goals.

  Master of Science (MS), Human Resource Management; graduated Magna Cum Laude.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite and Access. 

Training & Development Staff Retention Policies and Procedures

New Hire Orientation Conflict Resolution Strategic Planning

Recruiting/Interviewing/Hiring Employee Discipline Succession Planning

Bank of America Newark, DE Apr. 2010-Present
Assistant Vice President, Card Services and Senior Team Manager (Mar. 2014-Present)
Assistant Vice President and Fulfillment Team Leader (Nov. 2011-Mar. 2014)
Workflow Coordinator (Apr. 2010-Nov. 2011)

  Led personnel, including managers and supervisors, to maximize their potential and excel.

  Designed and implemented training, coaching and counseling programs, including training materials.

  Trained more than 200 personnel on best practices of daily operations.

  Recruited associates, and reviewed resumes to consider potential interview candidates.

  Interviewed candidates for employment opportunities and made offers of employment to team members.

  Developed and facilitated new hire orientations to welcome new associates to the organization.

  Played an integral role helping to retain team members and reduce employee turnover.

Previously

Government Specialist, Wells Fargo Home Mortgage Newark, DE May 2003-Apr. 2010

Manager, Mortgage Lenders Network Horsham, PA Oct. 1997-May 2003

Master of Science (MS), Human Resource Management, Wilmington University; graduated Magna Cum Laude

Bachelor of Science, Business Administration (BSBA), Economics minor, Delaware State University

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a seasoned human resource management leader with a proven track record of exceeding expectations. During my career, I have been promoted to positions of greater responsibility for consistently exceeding performance objectives. I have excellent listening, verbal communication and interpersonal skills to gain their trust, confidence and respect of key stakeholders, from executives to employees to customers and vendors. Among my additional unique qualifications:

  Experience building and leading a team of professionals to work together and achieve job goals.

  Designed and implemented training, coaching and counseling programs, including training materials.

  Interviewed candidates for employment opportunities and made offers of employment to team members.

  Developed and facilitated new hire orientations to welcome new associates to the organization.

  Played an integral role helping to retain team members and reduce employee turnover.

  Master of Science (MS), Human Resource Management; graduated Magna Cum Laude.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx