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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Seeking Growth-Focused Case Manager Role

Results-Driven Leader Offering Professional Interests in Children, Youth & Families and Commitment to Ethics & Integrity


Master of Social Work Candidate who offers proven skills in building and sustaining mutually beneficial relationships among individuals of various ethnic, cultural, and socioeconomic backgrounds. Visionary Professional who designs, develops, and coordinates the delivery of solutions-oriented programs, projects, and processes, and who ensures responsible practices per strict standards. Excellent Communicator who seamlessly interfaces among management, peers, and the community, and who leads by example with a calm demeanor within high-stress environments.


Education & Key Academic Studies


Master of Social Work (Commence Fall 2017) Indiana University Purdue University Indianapolis

Bachelor of Arts in Psychology Brooklyn College


Graduate-Level School Psychologist Studies Brooklyn College


Psychology Statistics Sociology of Law Personality Theory Criminology

Individual & Society Psychotherapy Social Change Personality & Community Health

Problem Child Adolescent Development Test Interpretation Behavioral Assessments Cognitive Development


Professional Synopsis


Customer Service Manager Hamilton Casework Solutions, Fairfield, XXXXXX 2016 2017

Customer Account Manager JBM Envelope Company, Lebanon, XXXXXX 2012 2016

Logistics Manager Customer Service Manager Merck / Schering-Plough CHC, Memphis, TN 2005 2011

Materials & Inspection Manager United Technologies Corporation, South Windsor, CT 2003 2005


  Capitalized on the opportunity to train, mentor, and manage a top-performing team of associates across diverse industries in meeting and / or exceeding operational goals, including planning and prioritizing workflow to optimize use of labor resources while achieving on-time completion of core projects and / or workplace activities.

  Improved productivity via leadership and facilitation of a SPARK continuous improvement team, including enhancing the customer and / or business experience via value-added efficiencies, dashboards, and functionalities.

  Spearheaded advancement of Key Performance Indicators (KPIs) among top internal teams for high-level accounts.

  Selected as a high performer, and partnered with senior corporate leader for development through mentoring.

  Advanced the company s Lean and continuous improvement efforts by authoring multiple Standard Operating Procedures (SOPs), along with driving results-generating performance and promoting customer care excellence.

  Played a vital role in serving on an Executive Leadership team and Strategic Planning & Development team tasked with developing, coordinating, and implementing short- and long-term goals to boost operations success.

  Strategically steered cross-departmental and cross-organizational strategies to improve confidence and trust among leaders, professional peers, and customers, along with promptly addressing issues, concerns, and challenges.


Community Leadership


President Board of Directors The Hagar Center, Memphis, TN 2011 2012


  Continually collaborated with community members to establish a safe and secure haven for homeless teen moms and their children, including working to provide young mothers with holistic services and opportunities to thrive.


Agent Advocate Court Appointed Special Advocate (CASA) for Children, Memphis, TN 2011 2012


  Exhibited talent as an advocate for abused or neglected children to help secure a safe and permanent home.


Volunteer Youth Villages, Memphis, TN 2011 2012


  Proudly volunteered for this non-profit agency dedicated to helping children and families live and thrive.


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