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Seeking Growth-Focused Case Manager Role
Master of Social Work Candidate who offers proven skills in building and sustaining mutually beneficial relationships among individuals of various ethnic, cultural, and socioeconomic backgrounds. Visionary Professional who designs, develops, and coordinates the delivery of solutions-oriented programs, projects, and processes, and who ensures responsible practices per strict standards. Excellent Communicator who seamlessly interfaces among management, peers, and the community, and who leads by example with a calm demeanor within high-stress environments.
Master of Social Work (Commence Fall 2017) Indiana University Purdue University Indianapolis
Graduate-Level School Psychologist Studies Brooklyn College
Psychology Statistics ￨ Sociology of Law ￨ Personality Theory ￨ Criminology
Individual & Society ￨ Psychotherapy ￨ Social Change ￨ Personality & Community Health
Problem Child Adolescent Development ￨ Test Interpretation ￨ Behavioral Assessments ￨ Cognitive Development
Customer Service Manager Hamilton Casework Solutions, Fairfield, XXXXXX 2016 2017
Customer Account Manager JBM Envelope Company, Lebanon, XXXXXX 2012 2016
Logistics Manager ￨ Customer Service Manager Merck / Schering-Plough CHC, Memphis, TN 2005 2011
Capitalized on the opportunity to train, mentor, and manage a top-performing team of associates across diverse industries in meeting and / or exceeding operational goals, including planning and prioritizing workflow to optimize use of labor resources while achieving on-time completion of core projects and / or workplace activities.
Improved productivity via leadership and facilitation of a SPARK continuous improvement team, including enhancing the customer and / or business experience via value-added efficiencies, dashboards, and functionalities.
Spearheaded advancement of Key Performance Indicators (KPIs) among top internal teams for high-level accounts.
Selected as a high performer, and partnered with senior corporate leader for development through mentoring.
Advanced the company s Lean and continuous improvement efforts by authoring multiple Standard Operating Procedures (SOPs), along with driving results-generating performance and promoting customer care excellence.
Played a vital role in serving on an Executive Leadership team and Strategic Planning & Development team tasked with developing, coordinating, and implementing short- and long-term goals to boost operations success.
Strategically steered cross-departmental and cross-organizational strategies to improve confidence and trust among leaders, professional peers, and customers, along with promptly addressing issues, concerns, and challenges.
Continually collaborated with community members to establish a safe and secure haven for homeless teen moms and their children, including working to provide young mothers with holistic services and opportunities to thrive.
Exhibited talent as an advocate for abused or neglected children to help secure a safe and permanent home.
Proudly volunteered for this non-profit agency dedicated to helping children and families live and thrive.
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