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Xxxxxx, NC xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Dynamic Leader Committed to Exceeding Objectives in Health, Financial Services, Insurance & Technology Sectors
Global Multi-Project Management ￨ Program Management ￨ Change Management
Portfolio Management ￨ Lean Process Improvement ￨ Best Practices ￨ Waterfall ￨ Agile
Project Management Life Cycle ￨ Process Optimization ￨ Team Building ￨ Training / Development
Capacity Management ￨ Risk Mitigation / Management ￨ Revenue-Generating Opportunities ￨ Compliance
Strategic Analysis / Planning ￨ Trends Tracking ￨ Workforce Planning ￨ Restructuring ￨ Coaching / Mentoring
Highly Accomplished Project Leader who makes sound decisions to continually reflect positively on multi-site, globally based operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results, and who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical professionals, multidisciplinary teams, and clients, and who leads peers by example and with ethics and integrity to optimize operations success.
Director Program Management Office (2014 Present)
Lead Resource Manager (2009 2013) ￨ Resource Manager (2008 2009)
Global Sourcing Domain Analyst (2007 2008) ￨ Calc Engine Systems Analyst (2004 2007)
SME Gurgaon, India (2005) ￨ Calc Engine Analyst (2002 2004) ￨ Business Analyst (2000 2002)
Director Program Management Office
Strategically steer a top-performing team of project leaders while directing a large-scale portfolio of business projects to collectively monitor cost, schedule, and technical performance of component projects and operations to optimize program success. Collaborate with management to promote financial and organizational improvements, and workforce planning and restructuring strategies. Lead targeted decision-making among a $100-million private health exchange portfolio through initiation, planning, and execution, including handling projects in system implementations, compliance, risk mitigation, innovation, product development, process improvement, and technology projects using Waterfall, Agile, and hybrid techniques. Consistently give back to the community by planning and leading the launch of Operation: Qualify for Hire a Project Management Institute program to support and mentor veterans transitioning to careers in project management. Identify and lead the adoption of a business unit operating model tasked with an evolving core culture to improve customer value, minimize risk exposure, increase engagement, and implement data-driven decision-making initiatives.
Created, staffed, and developed a dynamic new Project Management Office (PMO).
Increased project maturity 42% in 3 years to achieve higher customer satisfaction rates.
Spearheaded a $28-million portfolio risk management plan and $500,000 cash recovery plan.
Generated 20% faster delivery, 33% higher client win-rate, and 15% quality plan improvement.
Chosen for Aon s Catalyst leadership development program a highly selective eight-month program.
Consulted executives for multiple $200-million business units on project and program management.
Successfully developed and presented business acumen and project management training to large audiences of 500+ reaching 10,000+ colleagues globally to improve key enterprise-wide capabilities.
Noted by Aon Global Risk & Privacy as company standard and best HIPAA compliance and risk management program in a $4.3-billion company segment; led continuity and disaster recovery planning.
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Lead Resource Manager
Collaborated with business units and group leadership to optimize results via workforce and talent planning. Conceptualized, developed, and implemented capacity management strategy, planned and tracked talent needs, forecasted headcount and salaries in partnership with finance teams, and consulted with business leaders on talent recommendations. Mentored and managed a results-generating team of 10 direct reports via annual budgeting cycle for six business units. Directed a team of 15 Resource Managers to create processes to identify, track, report, and move excess talent to critical business needs to save $1.2 million annually in severance. Delivered $550 million and 12,000-headcount and compensation planning annually with a 98% forecasting accuracy targeted goal. Expertly coached North American and India managers and colleagues on-site in Gurgaon, India through communication challenges, global sourcing strategy, SDLC adherence, and benefits administration.
Identified and recommended improvements for a $50-million business unit.
Successfully established a multi-year plan with a new offshore vendor to save $4 million.
Trained and coached 50 Analysts in Gurgaon, India for all aspects of system development.
Led partners through Lean value stream and Kaizen events to generate $2 million in revenue.
Executed transition of 100+ FTE benefits administration work activities to an India support center.
Executed knowledge transfer to 15+ FTE on-site in India for increased calc engine resource capacity.
Drove YOY workforce efficiency by freeing up 20% of business unit workforce to take on client projects.
Led a team of direct reports and senior leadership to design and implement capacity management strategy, governance, process, and tools for a 900 FTE global business unit expanded to five more units.
Field Service Coordinator
Played a vital role in building and sustaining lucrative vendor relationships. Coordinated and led all aspects of technical service and service management for globally based clients. Continually advised executive-level leadership on cost-effective expense reduction, customer relations, and staffing workflow prioritization strategy.
Streamlined travel planning to reduce annual travel costs by 7%.
Expanded position to encompass budget control and regional reorganization.
Master of Business Administration (Change Management Emphasis) DePaul University
Bachelor of Arts (Honors in Political Science ￨ Magna Cum Laude) Alma College
Project Management Professional (PMP) Certification
Assistant Military Liaison
Launch Operation: Qualify for Hire a Project Management Institute (PMI) program to support and mentor military veterans transitioning to careers in project management. Lead mentor volunteers in supporting veterans.
Successfully support pairing of military veterans pursuing post-military careers with community corporate leaders.
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