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- Valuable additional skills in strategically organizing workflow as well as supervising staff to ensure optimal performance.
- Proven ability to troubleshoot technical issues and provide thorough networking, computer and electronic support.
- Strong interpersonal communication skills, critical to maintaining lasting relationships with clients and third party vendors.
UPS World Ship
Fedex Ship Manager
Sage 100 2015
Crystal Fusion Technologies, Farmingdale, NY 2002-2010 & 2012-Present
- Leverage strong product knowledge to provide networking, telephone, computer and server support.
- Demonstrate top notch customer service skills throughout daily client interactions.
- Cultivate positive, lasting relationships with 50+ distributors nationwide, as well as hundreds of dealerships.
- Design and implement highly effective training programs for product usage and application.
- Streamline process improvement initiatives by generating thorough reports, overseeing shipping/receiving operations and maintaining inventory control.
- Contribute extensively to coordination of trade show projects, including material management, assembly and arrangement.
Aventura Technologies, Hauppauge, NY 2011-2012
Warehouse Inventory Manager
- Fulfilled key leadership role, successfully overseeing shipping/receiving operations, inventory control and installation.
- Chief responsibilities included performance of computer and camera surveillance.
International Business Machines (IBM) 2010-2011
Field Service Technician
- Utilized strong product knowledge to successfully install, maintain and provide support for computer related hardware and point of sale equipment.
The Downtown Bar and Grill, Farmingdale, NY 1996-2004
- Maintained efficiency throughout daily restaurant operations, including staff management, process improvement and customer service.
Bachelors of Science in Aviation Administration, Farmingdale State University; 2004-2005
Certification in Multimedia Communications, Farmingdale High School; 1994-1998
Electronic Engineering and Telecommunications, Nassau Community College; 1998-1999
Completed in Class Course Requirements for Bachelors of Science in Aeronautical Science,
Farmingdale State University; 2000-2004
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