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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Valuable additional skills in strategically organizing workflow as well as supervising staff to ensure optimal performance.
  • Proven ability to troubleshoot technical issues and provide thorough networking, computer and electronic support.
  • Strong interpersonal communication skills, critical to maintaining lasting relationships with clients and third party vendors.


Key Areas of Expertise



   Policy/Procedure Creation

   UPS World Ship

   Fedex Ship Manager



   Inventory Control

   Sage 100 2015

   Filemaker Pro

   Technical Support

   Forklift Operation

   Microsoft Office

   Windows XP/Vista/7/8


Professional Synopsis


Crystal Fusion Technologies, Farmingdale, NY 2002-2010 & 2012-Present

  • Leverage strong product knowledge to provide networking, telephone, computer and server support.
  • Demonstrate top notch customer service skills throughout daily client interactions.
  • Cultivate positive, lasting relationships with 50+ distributors nationwide, as well as hundreds of dealerships.
  • Design and implement highly effective training programs for product usage and application.
  • Streamline process improvement initiatives by generating thorough reports, overseeing shipping/receiving operations and maintaining inventory control.
  • Contribute extensively to coordination of trade show projects, including material management, assembly and arrangement.


Aventura Technologies, Hauppauge, NY 2011-2012

Warehouse Inventory Manager

  • Fulfilled key leadership role, successfully overseeing shipping/receiving operations, inventory control and installation.
  • Chief responsibilities included performance of computer and camera surveillance.


International Business Machines (IBM) 2010-2011

Field Service Technician

  • Utilized strong product knowledge to successfully install, maintain and provide support for computer related hardware and point of sale equipment.


The Downtown Bar and Grill, Farmingdale, NY 1996-2004

  • Maintained efficiency throughout daily restaurant operations, including staff management, process improvement and customer service.

Education & Professional Development


Bachelors of Science in Aviation Administration, Farmingdale State University; 2004-2005

Certification in Multimedia Communications, Farmingdale High School; 1994-1998

Electronic Engineering and Telecommunications, Nassau Community College; 1998-1999

Completed in Class Course Requirements for Bachelors of Science in Aeronautical Science,

Farmingdale State University; 2000-2004

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