Administrative Support Specialist

• Detail-oriented, self-motivated Professional with 15+ years of experience providing effective administrative support.
• Dynamic communication skills, instrumental to cultivating positive relationships with clients, vendors and upper level management.
• Regarded for ability to streamline process improvement initiatives, resulting in maximized efficiency throughout daily operations.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.

Caution Wide Turns, Inc, Grand Prairie, TX 2015-Present

Account Manager

• Establish and maintain lasting relationships with clients, key to maximizing company revenue and promoting customer retention.
• Develop innovative solutions based on individual client needs.
• Exemplify strong communication skills throughout daily customer interactions.

Ace Cash Express, Irving, TX 2013 2015

Center Manager / Trainer / Team Lead

• Leveraged strong organizational skills to maximize efficiency throughout daily operations, focused primarily on risk management, adherence to safety procedures and marketing.
• Developed and implemented highly successful training programs, key to promoting increased employee performance.
• Chief responsibilities included reporting, inquiry resolution and budget management.
• Heavily involved in oversight of staffing operations, utility usage, inventory control and maintenance service to achieve and surpass budget goals.

Michaels Stores, Irving, TX 1999 2010

Product Coordinator / Administrative Assistant

• Fulfilled critical administrative role, providing support to executive level leaders, as well as 50+ staff members.
• Contributed extensively to financial management, including payroll processing, monthly close processes, invoice management and providing upper level management with accurate status updates.
• Played a key role in product sourcing, setting up new SKUs, overseeing CoGs, profit margin and sell-through.
• Demonstrated strong organizational skills throughout travel coordination operations, event management and scheduling.
• Utilized aggressive negotiation tactics to ensure bottom line company cost throughout new product acquisition.
• Promoted productivity throughout creation of thorough training and development processes for Product Coordinators.
• Collaborated extensively with team members throughout building project management, focused on document processing, maintaining open channels of communication regarding timeline and developing presentations to exemplify project status.

Previous Positions:

Resource Staffing, Irving, TX 1997 1998

Administrative Assistant

Steward Enterprises (Emerald Hills Memorial Park), Kennedale, TX 1995 1997

Office Manager

Medical Assistant Certificate, Kaplan College; 2011

Psychology Coursework Completed, Midwestern State University - Wichita Falls, TX; 1989 - 1991

Psychology Coursework Completed, McMurray University - Abilene, TX; 1991

General Studies Coursework Completed, Dallas County Community College - Dallas, TX