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Professional Summary

Senior-level Retail Manager with experience in driving efficient daily operations that lend to overall store success. Skilled in coaching and guiding teams, building succession plans and influencing corporate decisions using sales and retail best practices. Works diligently to maximize profit margins, forecast trends and manage expenses while simultaneously supporting corporate values. Actively promotes a positive brand culture through the consistent delivery of extraordinary customer service. Seeking a role that will allow for use of brand management, marketing and sales skills at the director levels, as well as offer opportunities for continued career growth.

 

Core Competencies

Customer Service | Retail Sales | Relationship Building | Communication | Management & Supervision | Interpersonal Communication

Project Management | Budgeting & Finance | P&L | Profit & Revenue Growth | Staff Morale | MS Office | Windows

 

Areas of Expertise

CarMax

Senior Manager, 2013 Present

         Lead and supervise Associates in processing retail automobile sales with exactness and attention to detail; ascertain client needs to match them with automobile choices that fit their respective needs and desires

         Print and process daily reports that often include sensitive customer information

         Contacting finance companies to secure information that allows for registering and titling sold vehicles in a timely manner as mandated statewide

         Reconcile accounts relative to sales auditing processes, credit card transactions and DMV-related debt

         Deliver creative solutions when handling difficult service scenarios; ensure mutual benefit for both the customer and company

         Direct operations for the Business Office team as it pertains to management of personnel; serve as a member of the Senior Management Team to manage daily business and make decisions that drive revenue and profit

         Aim to continually surpass planned budget projections; achieved success over the last two years thus far

         Piloted a cross-functional management approach that resulted in tremendous savings for the company; usually selected above peer colleagues to lead other new projects or pilot test programs

         Honored regularly with awards that acknowledge both team efforts due to store ranking in the top 10 out of 75 similar locations across the company

         Executed DMV to allow the location to be recognized by the North Carolina State Auditors for its efficiency and low error rate

         Drove the implementation of a series of innovative and useful changes using Managing Change strategic efforts

         Skillfully coached and mentored nine entry-level Associates to managerial roles which, in turn, yielded company growth

 

Sales Manager, 2006 2013

         Efficaciously noted sales opportunities; used revenue growth strategies to drive the store to surpass annual sales budgets by $220K

         Identified individuals that would make excellent Sales Consultants; coached and taught them using Professional Sales Principles, which fueled them post-training to improve the collective closing rate by 4.5%

         Utilized mentoring skills to introduce methods used to achieve or exceed revenue objectives

         Liaised effectively between multiple finance companies and the customer to ensure daily sales goals are met

         Served as a reliable and knowledgeable sales expert for internal personnel

         Also partnered with Operations and Administration to measure and enhance the performance of revenue-generating efforts that were directly connected with seamless sales execution

         Sought out feedback on a regular basis, which contributed to the success of the company s overall engagement rate and ranked CarMax consistently in the Top 100 Fortune 500 Best Companies to Work For

 

KOHL S

Assistant Store Manager, 2000 2006

         Handled all elements of new store staffing, as well as organizational and operational planning efforts across all stores

         Managed approximately 165 employees using example-based leadership methods to inspire success and determination

         Recruited, hired, trained and mentored team members using a series of leadership tactics; worked tirelessly to ensure the delivery of quality service to all patrons by maximizing of profitability and production

         Assumed direct accountability for attaining store profitability and delivering unsurpassed customer service at all times; led the store to exceed its annual sales plan by 20% as a result

         Gained notable experience in using workload-based scheduling software and PeopleSoft

 

 

KOHL S, Continued

         Played a key role as a member of the management team that handled profit/loss performance, the implementation of systems, as well as organizational development efforts

         Tracked the efficacy of merchandising and corporate plans, shipping/receiving and inventory systems, and team development efforts

         Evaluated financial performance by category, including sales, gross margin, and P&L

         Determined potential opportunities and made suggestions for viable improvements

         Analyzed daily, weekly and monthly sales trends; used these in working with Buyers to make vital purchasing decisions

         Selected as the district s Merchant Captain for the home division across 12 store locations

 

Target

Assistant Store Manager, 1997 2000

         Pivotal in opening three new locations; managed the interviewing, hiring, and training efforts for a staff of more than 150

         Oversaw and inspired a staff of six Supervisors and 25 Sales Associates to maximize sales and profit margins for a $45M location

         Led daily and weekly staff meetings; also developed colleagues using innovative training programs that included employee incentive programs to motivate and drive them to achieve greatness

         Evaluated and utilized sales reports and marketing plans to improve store profitability; also kept careful budget records and handled all other cash management functions

 

Education

Bachelor of Arts, Business Administration/Marketing, North Carolina Agricultural & State University (Cum Laude)

Master s Degree Courses, University of North Carolina at Greensboro

 

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