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Professional Summary
Senior-level Retail Manager with experience in driving efficient daily operations that lend to overall store success. Skilled in coaching and guiding teams, building succession plans and influencing corporate decisions using sales and retail best practices. Works diligently to maximize profit margins, forecast trends and manage expenses while simultaneously supporting corporate values. Actively promotes a positive brand culture through the consistent delivery of extraordinary customer service. Seeking a role that will allow for use of brand management, marketing and sales skills at the director levels, as well as offer opportunities for continued career growth.
Core Competencies
Customer Service | Retail Sales | Relationship Building | Communication | Management & Supervision | Interpersonal Communication
Project Management | Budgeting & Finance | P&L | Profit & Revenue Growth | Staff Morale | MS Office | Windows
Areas of Expertise
CarMax
Senior Manager, 2013 Present
Lead and supervise Associates in processing retail automobile sales with exactness and attention to detail; ascertain client needs to match them with automobile choices that fit their respective needs and desires
Print and process daily reports that often include sensitive customer information
Contacting finance companies to secure information that allows for registering and titling sold vehicles in a timely manner as mandated statewide
Reconcile accounts relative to sales auditing processes, credit card transactions and DMV-related debt
Deliver creative solutions when handling difficult service scenarios; ensure mutual benefit for both the customer and company
Direct operations for the Business Office team as it pertains to management of personnel; serve as a member of the Senior Management Team to manage daily business and make decisions that drive revenue and profit
Aim to continually surpass planned budget projections; achieved success over the last two years thus far
Piloted a cross-functional management approach that resulted in tremendous savings for the company; usually selected above peer colleagues to lead other new projects or pilot test programs
Honored regularly with awards that acknowledge both team efforts due to store ranking in the top 10 out of 75 similar locations across the company
Executed DMV to allow the location to be recognized by the North Carolina State Auditors for its efficiency and low error rate
Drove the implementation of a series of innovative and useful changes using Managing Change strategic efforts
Skillfully coached and mentored nine entry-level Associates to managerial roles which, in turn, yielded company growth
Sales Manager, 2006 2013
Efficaciously noted sales opportunities; used revenue growth strategies to drive the store to surpass annual sales budgets by $220K
Identified individuals that would make excellent Sales Consultants; coached and taught them using Professional Sales Principles, which fueled them post-training to improve the collective closing rate by 4.5%
Utilized mentoring skills to introduce methods used to achieve or exceed revenue objectives
Liaised effectively between multiple finance companies and the customer to ensure daily sales goals are met
Served as a reliable and knowledgeable sales expert for internal personnel
Also partnered with Operations and Administration to measure and enhance the performance of revenue-generating efforts that were directly connected with seamless sales execution
Sought out feedback on a regular basis, which contributed to the success of the company s overall engagement rate and ranked CarMax consistently in the Top 100 Fortune 500 Best Companies to Work For
KOHL S
Assistant Store Manager, 2000 2006
Handled all elements of new store staffing, as well as organizational and operational planning efforts across all stores
Managed approximately 165 employees using example-based leadership methods to inspire success and determination
Recruited, hired, trained and mentored team members using a series of leadership tactics; worked tirelessly to ensure the delivery of quality service to all patrons by maximizing of profitability and production
Assumed direct accountability for attaining store profitability and delivering unsurpassed customer service at all times; led the store to exceed its annual sales plan by 20% as a result
Gained notable experience in using workload-based scheduling software and PeopleSoft
KOHL S, Continued
Played a key role as a member of the management team that handled profit/loss performance, the implementation of systems, as well as organizational development efforts
Tracked the efficacy of merchandising and corporate plans, shipping/receiving and inventory systems, and team development efforts
Evaluated financial performance by category, including sales, gross margin, and P&L
Determined potential opportunities and made suggestions for viable improvements
Analyzed daily, weekly and monthly sales trends; used these in working with Buyers to make vital purchasing decisions
Selected as the district s Merchant Captain for the home division across 12 store locations
Target
Assistant Store Manager, 1997 2000
Pivotal in opening three new locations; managed the interviewing, hiring, and training efforts for a staff of more than 150
Oversaw and inspired a staff of six Supervisors and 25 Sales Associates to maximize sales and profit margins for a $45M location
Led daily and weekly staff meetings; also developed colleagues using innovative training programs that included employee incentive programs to motivate and drive them to achieve greatness
Evaluated and utilized sales reports and marketing plans to improve store profitability; also kept careful budget records and handled all other cash management functions
Education
Bachelor of Arts, Business Administration/Marketing, North Carolina Agricultural & State University (Cum Laude)
Master s Degree Courses, University of North Carolina at Greensboro
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