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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative professional with 10+ years of experience within high-stress environments with a keen ability to lead cross-functional teams and manage daily office operations. Experienced in overseeing daily office operations, performing complex data analysis, and implementing streamlined processes/procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Key Competencies
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Operations Management Strategic Decision Making Data Analysis Vendor Management |
Staff Development Strategy Implementation Quality Assurance Program Management |
Process Improvement Attention to Detail Complex Problem Solving Higher Education Industry |
Professional Experience
Aetna, Linthicum, MD 2010-Present
Administrative Assistant
Directly manage a variety of administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency
Oversee daily office logistics which includes greeting incoming visitors, addressing customer inquiries via phone and/or email, and operating a complex switchboard
Perform scanning and file maintenance related tasks, develop in-depth reports, monitor supplies and process orders as needed, and deliver supplies to workstations
Act as back-up Receptionist on an as needed basis, provide updates to customers regarding order status, and assist with ad hoc projects as needed
Shenandoah University, Winchester, VA 2008
Research and Assessment Analyst
Utilized superior administrative acumen in order to provide support to staff members within a higher education environment
Handled complex data entry, sorted incoming mail based on department, maintained departmental files, and provided assistance to office guests
Successfully designed and implemented a streamlined process for filing data which was concentrated on increasing filing accuracy and efficiency
Copping State University, Baltimore, MD 2005-2008
Research and Assessment Analyst
Coordinated several administrative and logistical functions which included fostering positive relationships with all organizational departments and staff members
Played an integral role in long-term strategic planning, program assessment, and data analysis with a concentration on identifying data trends
Design comprehensive research projects which supported university planning efforts and included student surveys, performance indicators, and report development
Tracked student retention and graduation rates, maintained student records, and performed internal audits
Additional Professional Experience Includes: Coppin Academy Student Administrator, Coppin State University, Baltimore City Sheriff Internship, Baltimore City Sheriff s Office, and Computer Lab Assistant, Coppin State University
Education
Master of Science, Criminal Justice Administration, Coppin State University, Baltimore, MD
Bachelor of Science, Criminal Justice, Coppin State University, Baltimore, MD
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