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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative professional with 10+ years of experience within high-stress environments with a keen ability to lead cross-functional teams and manage daily office operations. Experienced in overseeing daily office operations, performing complex data analysis, and implementing streamlined processes/procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.

Key Competencies


         Operations Management

         Strategic Decision Making

         Data Analysis

         Vendor Management

         Staff Development

         Strategy Implementation

         Quality Assurance

         Program Management

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Higher Education Industry

Professional Experience

Aetna, Linthicum, MD 2010-Present

Administrative Assistant

  Directly manage a variety of administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Oversee daily office logistics which includes greeting incoming visitors, addressing customer inquiries via phone and/or email, and operating a complex switchboard

  Perform scanning and file maintenance related tasks, develop in-depth reports, monitor supplies and process orders as needed, and deliver supplies to workstations

  Act as back-up Receptionist on an as needed basis, provide updates to customers regarding order status, and assist with ad hoc projects as needed


Shenandoah University, Winchester, VA 2008

Research and Assessment Analyst

  Utilized superior administrative acumen in order to provide support to staff members within a higher education environment

  Handled complex data entry, sorted incoming mail based on department, maintained departmental files, and provided assistance to office guests

  Successfully designed and implemented a streamlined process for filing data which was concentrated on increasing filing accuracy and efficiency


Copping State University, Baltimore, MD 2005-2008

Research and Assessment Analyst

  Coordinated several administrative and logistical functions which included fostering positive relationships with all organizational departments and staff members

  Played an integral role in long-term strategic planning, program assessment, and data analysis with a concentration on identifying data trends

  Design comprehensive research projects which supported university planning efforts and included student surveys, performance indicators, and report development

  Tracked student retention and graduation rates, maintained student records, and performed internal audits

Additional Professional Experience Includes: Coppin Academy Student Administrator, Coppin State University, Baltimore City Sheriff Internship, Baltimore City Sheriff s Office, and Computer Lab Assistant, Coppin State University




Master of Science, Criminal Justice Administration, Coppin State University, Baltimore, MD

Bachelor of Science, Criminal Justice, Coppin State University, Baltimore, MD

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