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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 917-854-3476 abc@xyz.com
Recent Hospitality Management Graduate eager to contribute strong academic foundation and hands on experience to a progressive Operations Management opportunity.
Profile of Qualifications
- Dynamic interpersonal skills, key to establishing positive, lasting client relationships.
- Skilled in maximizing efficiency throughout daily operations.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.
Key Areas of Expertise
|
Hospitality Management Customer Service |
Administrative Operations Interpersonal Communication |
Organizational Management Event Coordination
|
Professional Synopsis
The Penn Stater Conference Center Hotel State College, State College, PA 2015-2016
Banquet Server
Demonstrated strong interpersonal and organizational skills while consistently meeting individual customer needs.
Ensured quality control throughout all aspects of event coordination.
Days Inn State College, State College, PA 2014-2015
Guest Services Agent
Fulfilled key customer service position, ensuring satisfaction throughout all hotel operations.
Chief responsibilities included call management, payment processing and inquiry resolution.
Days Inn JFK - Jamaica, NY 2014
Breakfast Attendant/Housekeeping Internship
Gained valuable exposure to best hospitality practices, with associated responsibilities including guest customer service, inventory control and oversight of breakfast buffet.
Contributed extensively to set up and break down of dining area.
Maintained guest rooms as needed, focusing primarily on housekeeping, stocking and deep cleaning.
Comfort Suites - State College, State College, PA 2013-2014
Guest Services Agent
Performed customer service duties, including greeting guests, reservation management and providing concierge tasks.
Education & Professional Development
Bachelor Degree in Hospitality Management, Pennsylvania State University; 2011-2015
ServeSafe Certification; 2014
Hotel Analytics Certification; 2015
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