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Senior Management Executive

Quality Improvements ~ Customer Service Excellence ~ Consultative Leadership

Health IT ~ Informatics ~ Improving Patient Outcomes ~ Project & Team Management

         Impressive blend of clinical and technical acumen gained from an exceptional academic background.

         Seasoned experience in supporting healthcare facilities in optimizing patient service delivery and clinical workflow through process improvements and state-of-the-art technology.

         Considerable talents in financial/budget administration, operations leadership, staff recruitment and retention, clinical leadership, human resources, new business development, and ensuring strict compliance with HIPAA privacy and security laws.

         Demonstrated ability to think systematically and critically, facilitate change, foster relationships and partnerships with internal and external stakeholders, and deliver presentations to convey information or transfer knowledge.

         Excel at collaborating with healthcare team members to optimize safety and quality of patient care.

D.N.P., School of Nursing, Duke University

M.S., Health Informatics, College of Applied Health Science, University of Illinois

Post-M.B.A. Certificate, General Business, Kellogg School of Management, Northwestern University

M.B.A., Healthcare Administration/HR, Brennan School of Management, Dominican University

B.S., Nursing, Marcella Niehoff College of Nursing, Loyola University

Professional Registered Nurse License, state of Illinois - 0000 xxxxxx xxxx , xxxx , xxxxx 0000017483; Board Certified Nurse Executive 2012004618

American Hospital Association-Health Forum, Chicago, Illinois, 2015 to Present

Director, Solutions Innovation

         Empower, engage, and motivate staff in devising solutions focused on data, analytics, and marketing.

         Proficiently lead high-visibility projects requiring strategic collaboration with executives, product management, sales, marketing, and operations.

University of Chicago Medicine, Chicago, Illinois, 2013 to 2015

Director, Ambulatory Operations

         Governed daily operations encompassing strategic planning, budgeting, staff supervision, resource management, patient safety, nursing leadership, new hire orientation, and regulatory compliance for all areas of ambulatory.

         Launched department training programs to prepare Patient Access staff for work redesign project and created tools to support seamless onboarding of 243 Patient Access employees.

         Project-managed multiple technology roll-outs including Ambulatory Epic SBAR and Omnicell, and delivered workflow support and training for IV Pump, Care Everywhere, and Epic AVS initiatives.

University of Illinois Hospital, Chicago, Illinois, 2008 to 2013

Director, Hospital Throughput Operations (2011 to 2013)

         Steered planning, marketing, special projects, and daily operations for advancement of Patient Logistics services which focuses on patient flow.

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         Pioneered Bed Manager role tasked with reducing request to bed occupied times by 14% via Teletracking tool.

         Captured $85K in cost savings by analyzing and slashing staff overtime by two thirds.

         Leveraged point-of-care scanning, automated auditing, electronic transfer center database, and electronic death certificates to bolster compliance and ease of retrieval and reporting.

         Increased patient discharges before 11:00 am by 18% via use of Teletracking and Cerner software.

Clinical Coordinator of Informatics and Technology (2008 to 2011)

         Efficiently coordinated between Nursing and Information Services all aspects of informatics and healthcare IT with accountability for scheduling, delivery, and evaluation of clinical systems, educational programs, and services.

         Championed implementation of Smart Pumps solution for hospital and outpatient center.

Novartis, East Hanover New Jersey, 2006 to 2008

Account Manager

         Successfully propelled business growth across assigned regional LTC pharmacies, LTC nursing home chains, LTC physician/prescribers, and LTC professional associations.

         Chosen to complete executive training program based on exceptional leadership attributes and performance.

         Two-time winner of Account Manager of the Year Award, 2007 and 2008.

Eli Lilly and Company, Indianapolis, Indiana, 1996 to 2006

Marketing Consultant (2004 to 2006)

         Consulted with B2B and B2G customers to promote Lilly s disease state management programs, quality initiatives, and patient education solutions.

         Exceeded plan for customer visits and interventions implemented by 170% for 2005.

Key Account Manager (2002 to 2004)

         Negotiated, contracted and gained formulary access and reimbursement for Lilly products in validated accounts, consistently ranking among 10% of account managers.

Assistant District Manager (2001 to 2002)

         Recruited, trained, mobilized, and coached sales representatives in promoting Neuroscience and Women s Health products to healthcare professionals within primary care setting.

         Advanced from initial roles as Senior Sales Rep (1998-2001) and Retail & Hospital Clinic Rep (1996-1998).

Earlier Experience:

Administrator, Columbia Surgicare North Michigan Avenue, Chicago, Illinois

Clinical Nurse Manager, Northwestern Memorial Hospital, Chicago, Illinois

University of Illinois Chicago, College of Allied Health, Chicago, Illinois, 2010 to Present:

Adjunct Faculty, Healthcare Marketing and Quantitative Methods/MPHA, College of Public Health, 2013 to Present

Adjunct Faculty, Master of Health Informatics (online), 2012 to Present

Adjunct Faculty, Marketing, MBA, College of Business Administration, Adjunct Faculty, 2012 to Present

Adjunct Faculty, Nursing Leadership and Nursing Informatics, College of Nursing, 2010 to 2013

University of St. Francis, School of Business, Joliet, Illinois, 2010

Adjunct Faculty, Health Information Management

Health Information Management Systems Society; Chairperson of Nursing Informatics Task Force

Sigma Theta Tau International

American Nurses Association; Member of Health Policy & Practice Committee

American College of Health Care Executives

Board Director, Chicago Healthcare Executives Forum, Chicago, Illinois