Adult Day Services Operation/Facilitation, Therapeutic Recreation Activities, Volunteer Personnel Oversight, Program Goal/Objective Development, Personnel Supervision, Consultative Advisement, Problem Resolution, Quality Assurance Plan Development, Federal/State Licensing Guidelines, Electronic Data System Management, Conflict Management Assistance, Interdisciplinary Team Involvement, Agency/Stakeholder Collaboration, Records Maintenance, Report Development, Budget Preparation, Fiscal Compliance, MS Word/Excel/PowerPoint Proficiency

April 2000 Present

Alexandria Adult Day Services Center

Alexandria, VA

Hours Worked per Week: 40

Salary: $77,371 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Therapeutic Recreation Manager

Hold comprehensive responsibilities for facilitating Center therapeutic and volunteer programs. Develop, monitor, evaluate and implement adult recreation programs/services including desired objectives, train/manage three full-time and two part-time personnel and continually counsel individuals on such matters as program implementation, technical duties and problem solving; also assure implementation of Center Quality Assurance (QA) Plan, manage electronic data storage system for sensitive client information, and that organizational policies are aligned with Federal/state licensing guidelines.

Provide assistance to family caregivers/program participants in managing conflicts and accessing needed resources and develop programs to meet specific needs of each individual client, working independently as well as collaborating with interdisciplinary team/contractors to develop goals/approaches. Interface with stakeholders/agencies to promote Center programs as well as identify areas for improvement/expansion, and recruit/train/supervise volunteers. Develop budgetary expense reports, assist with budget preparation and ensure strict fiscal compliance; also provide hands-on support for participants in the areas of nutrition, safety and medical needs.

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Tasked to serve as QA Specialist due to knowledge of public administration as well as Federal/state regulations laws and policies. Led research/compiled data utilized to increase grade-levels and salaries of three direct report personnel from Grade 7 to Grade 12, which was instrumental in retaining qualified employees through increased employee satisfaction and aligning salaries with others in area.

Served on the Cultural and Linguistic Competency Committee, with directives to address disparities/increase equity in the behavioral health and development service system. Beginning in 2014 worked closely with City of Alexandria Department of Community and Human Services Leadership team to develop/distribute first-ever employee Cultural and Linguistic Competency Survey, which determined employee knowledge regarding cultural/linguistic competency and established baseline for improving employee awareness and customer service. Survey results were utilized as guide for compiling list of recommendations/actions for team consideration.

March 2014 Present

American Society on Aging (ASA)

San Francisco, CA

Hours Worked per Week: 2

Salary: N /A

Supervisor: N/A Phone: N/A May Contact: N/A

Diversity and Inclusion Committee Volunteer

Provide strong support for this standing committee designed to create innovation through diversity of individuals at all levels. Hold quarterly conference call, including in conjunction with Annual Aging in America Conference during March; held major role in renaming committee to reflect purpose/committee make-up, reviewed/edited current diversity plan and developed recommendations for ASA Board of Directors. Reviewed and provided feedback on 2020 Strategic Plan that included identifying any big picture gaps as well sharing insights on goals/direction of ASA. For 2017 Conference contributed Peer Review input.

September 2007 August 2009

City of Alexandria Office on Women

Alexandria, VA

Hours Worked per Week: 9

Salary: N /A

Supervisor: N/A Phone: N/A May Contact: N/A

Volunteer Domestic Violence Counselor

Worked with victims of domestic violence/sexual assault in providing emotional support as well as specific information on available services and resources; screened clients telephonically to determine eligibility for emergency shelter and completed intake forms on clients brought by law enforcement for refuge from abusers. Assisted clients with advocacy activities/information and logged incoming hotline calls into Virginia Data Tracking System.

Virginia Tech, Alexandria, VA

Masters Degree, Public Administration, 2017

GPA: N/A

Semester/Credit Hours: N/A

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George Mason University, Fairfax, VA

Bachelors Degree, Individualized Studies/Geriatrics and Family Studies, 2012

GPA: N/A

Semester/Credit Hours: N/A

Independent Research Project: Adolescent Family Caregivers, Implications for Policy Development and Implementation, 2011-2012

Certificate in Local Government Management, 2015

Leadership and Management Training

Stata Data Analyst and Statistical Software

Performance Management Training, 2014

Northern Virginia Language Access Leadership, 2014

Cultural and Linguistic Competency, 2013

International Council on Active Aging

Member #2905

American Society on Aging

Committee Member #1242741 (currently serving second year term)

International City/County Management Association (IMCA)

Student Member

Phi Theta Kappa International Honor Society

Tau Nu Chapter Alumni, #1678922

City of Alexandria

Ten-Year Outstanding Service Award

Department of Human Services

Outstanding Customer Service Award

City of Alexandria Commission on Aging

Excellence in Aging Award

Provide monthly Cultural and Linguistic Competency orientation training to all new City of Alexandria Department of Human Services employees

Mentor and job coach to college interns and Adults who want to increase their job skills to gain meaningful employment

I am extremely interested in being considered for the (here, Kimberly, you would include the title of the job for which you are applying) position available and am submitting my resume for review. With long-term experience gained during many years of successfully meeting multiple assignments, I am well-versed in directing processes, meeting organizational standards and guidelines, and achieving objectives. I am particularly focused on pursuing involvement in policy development and program analysis.

My educational credentials include a Masters Degree in Public Administration, a Bachelors Degree in Individualized Studies/Geriatrics and Family Studies, a Certificate in Local Government Management and in-depth, relevant training.

In my current position as Therapeutic Recreation Manager, I hold comprehensive responsibilities in facilitating therapeutic and volunteer programs for the Alexandria Adult Day Services Center in Alexandria, Virginia, where I develop, monitor and evaluate adult recreation programs and services while overseeing the work performance of three full-time and two part-time personnel. I provide ongoing counsel and direction for these individuals in assisting them with program implementation, performing technical duties and resolving multiple issues. I also oversee the maintenance of all electronic data systems containing confidential client information and ensure that our Center consistently complies with all Federal/state licensing guidelines and directives.

Additionally I interact with families and program participants in developing effective methods for dealing with conflicts, develop individual programs for participants, work with stakeholders and agencies to promote Center programs, recruit and train volunteers and manage multiple budgetary concerns to ensure maintaining the highest levels of fiscal control. I also provide hands-on support in the areas of nutrition, safety and security and meeting of varied medical needs for our program participants.

I am committed to providing exceptional quality and compliance with critical governing directives, policies and procedures and I am confident in my ability to deliver immediate and long-term results. You will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Professionally,

Yyyyyy x. yyyyyy

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