- 1339 N Dearborn St Apt 14E Ÿ XXXXXX, XXXXXX xxxxxx-6024 ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 20 years providing customer service, event management, and business operations support in the sports/entertainment and hospitality industries. I am currently with the Levy Restaurants in Xxxxxx, XXXXXX serving as its Director of Premium Food & Beverage, Wrigley Field, following my tenure as General Manager. Prior to this, I was with U.S. Cellular Field as Sr. Manager. For more detaxxxxxxs, please take a moment to go through my resum .

In leveraging my managerial competencies generating revenues in high volume, high visibxxxxxxity sporting event management, I bring to the table my personal strengths that include a passion for achieving business objectives through efficiency-focused, people-centric and results-driven leadership excellence. In addition, my social and interpersonal communication skxxxxxxls have helped me buxxxxxxd sustainable professional relationships with the people I work with, including clients, senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.

I am confident that my extensive experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or emaxxxxxx address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 1339 N Dearborn St Apt 14E Ÿ XXXXXX, XXXXXX xxxxxx-6024 ( (xxx-xxx-xxxx * abc@xyz.com

Food & Beverage Director ▪ Operations Manager

Qualifications Profxxxxxxe

    Self-assured and results-driven management professional with more than 20 years providing customer service, and event management, and business operations support in the sports/entertainment and hospitality industries.

-    Proven expertise in driving operational excellence and customer satisfaction, harnessing technology that creates cost and service quality leadership in highly demanding markets, and demonstrating a firm but approachable leadership personality in managing over 70 hourly employees and 3 salaried managers to drive a $5M operation in generating over 60% profitabxxxxxxity to the bottom line.

-    Detaxxxxxx-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skxxxxxxls that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skxxxxxxls that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Customer Service Management

    Event Management

    Product Branding & Positioning

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitabxxxxxxity Management

    Logistics Management

    Concurrent Project Management

Administration

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

Technical

    Apps: Suite host (Infogenesis),

    Productivity Tools: MS Office

Career Highlights

    Managed the successful Grand Opening of Staples Center Los Angeles, CA; Conseco Fieldhouse Indianapolis, IN; Pepsi Center Denver, CO; and Fed Ex Field Memphis, TN.

    Developed and executed overall strategic planning for the 2008 NASCAR Racing Event in Texas.

    Managed the 2009 NHL Winter Classic at Wrigley Field, driving $1.2M in gross revenue.

    Drove the 2010 Northwestern-Xxxxxx Football Classic Game at Wrigley Field to gross over $440,000 in sales.

    Led business operations for the 2015-2016 Xxxxxx Cub Playoffs and World Series to generate over $1.2M in profits from 7 playoff Games.

Professional Experience

Levy Restaurants ▪ Xxxxxx, XXXXXX

    Provided strategic direction and leadership in managing the food and beverage service covering all Private Events, Group, overseeing sales of Sales in 67 luxury suites as well as two Private Club Restaurants.

    Supervised over 75 employees and 2 Managers in managing and achieving gross sales of $5.2M from Oct 2015 to Oct 2016, generating a net profit of $2.9M.

    Managed the food & beverage service covering one formal dining room, group sales, and 67 luxury suites, buxxxxxxding sustainable client relationships, and guiding the culinary team in developing menus, determining costs and pricing.

    Provided HR support in staff recruitments and training of over 100 hourly employees whxxxxxxe developing the careers of 2-4 salaried staff each year, and observing labor union contracts.

    Ensured compliance with policies, industry standards, sanitation and food control rules and regulations.

    Oversaw a healthy working relationship with the Xxxxxx Cubs for a 10-year contract involving concessionaire operations after the 2004 season.

    Implemented new business practices leading to an increase in sales by 7% and operating income by 19% between the 2004 and 2008 baseball seasons.

    Developed and executed team action plans that drove customer satisfaction, leading to the highest rated guest surveys of all Levy baseball properties for the 2005-2007 seasons.

- 1339 N Dearborn St Apt 14E Ÿ XXXXXX, XXXXXX xxxxxx-6024 ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

U.S. Cellular Field ▪ Xxxxxx XXXXXX

    Managed the premium operations for U.S Cellular Field (White Sox) that included 101 luxury suites, reorganizing systems and controls that improved service efficiency, and overseeing fulfxxxxxxlment of all material orders, menus, equipment and collaterals.

    Provided logistics support in all Levy locations at the 2001 NBA all-Star Game

    Hired, trained and developed over 50 hourly and 2 salary managers

    Managed the Information system team in the installation and operation of Suite host (Infogenesis) computer systems, whxxxxxxe overseeing the opening of 9 different Levy Stadiums and arenas across the U.S. and Canada.

Education

SCOTTSDALE COMMUNITY COLLEGE Scottsdale, AZ (1987 & 1988)

Theater and Sales