Dedicated and accomplished Continuous Improvement Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex operations within a variety of industries. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Continuous Improvement Top Secret Security Clearance Attention to Detail

Customer Training Strategic Planning Process Optimization Contract Negotiation

Operational Cost Reduction Data Analysis Microsoft Office Suite; SAP; Access; Aris; Visio

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency

  Work closely with internal stakeholders in order to implement continuous improvement initiatives within the campus in addition to collaborating with external continuous improvement partners to ensure standard operating processes are followed

  Provide individualized coaching to a group of 7 department heads in regard to process optimization, waste reduction, strategic planning, customer value, performance management, and appropriate problem-solving methodologies

  Successfully obtained over $750 thousand in cost savings through the implementation of unique cost saving initiatives

  Coordinated claims operations within the organization which included decreasing claims and improving internal customer service processes

  Played a lead role in managing global projects, worked with both internal and external stakeholders on contract negotiation and claim resolution, and scheduled partner meetings with key clients such as Target and Barnes and Noble

  Reviewed complex distribution claims within the U.S., Latin America, and Canadian markets along with leading the implementation of over 190 business operation improvement measures which saved over $150 thousand

  Successfully exceeded a goal of.18% net distribution claims as a percentage of gross sales by over 1% while simultaneously supporting a software implementation project and creating standard operating procedures for over 3,000 retail customers

  Recognized as a Non-Commissioned Officer within the Army National Guard which included supervising team members, reviewing comprehensive data, and processing intelligence

  Provide both individualized and group training to staff members, implement career development plans, and prepare intelligence products/threat assessments

  Instrumental in analyzing current intelligence information, draft special intelligence reports, and generate security briefings

  Facilitated customer service logistics within a successful engineering firm which had 20 locations and several hundred employees

  Reviewed and entered purchase order data into an online system, processed accounts receivable transactions, and checked shipments to ensure quality

  Created detailed product pricing lists, expedited shipments to customers when needed, and calculated lead times

  Reduced processing times and improved quality levels due to improving operational processes, designed UID management procedures, and ensured compliance with SOPs

  Managed both administrative and operational tasks which included working with both domestic and international clients along with overseeing freight operations

  Developed documentation aimed at determining project eligibility, completed invoice audits for U.S. Customs Regulations, and corrected compliance breaches

  Successfully reduced the time of open requests from 45 days to as little as 5 days, saved customers more than $100 thousand in shipping expenses, and maintained 99.9% accuracy in the completion of over 600 requests

Master of Science, Business Management, University of Saint Joseph, West Hartford, CT

Graduate Certificate, Homeland Security, University of Saint Joseph, West Hartford, CT

Bachelor of Arts, English, University of Saint Joseph, West Hartford, CT

Six Sigma Green Belt Certification, Aveta Business Institute

Change Management Certification, Prosci