- 2457 Torrens Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service

Qualifications Profile

    Self-assured, and results-driven service professional with more than 13 years providing high-performance patient care, nursing assistance, and administrative support in high-volume medical facilities, and more than 7 years of customer service and staff supervision in the retail industry.

-    Strong work ethic in delivering outstanding customer service, regardless of industry, ensuring proper customer-facing administration that exceeds service quality expectations.

-    Ensure a satisfying customer experience around company products and services.

-    Highly altruistic with proven compassion that drive a people-centric and service-driven attitude in helping the disadvantaged members of society.

    Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective people management that bring workforce diversity into a united front for achieving shared commitments

Key Expertise

Customer Service

    Front-desk Customer Operations

    Phone Call Etiquette

    Customer Service Management

    Relationship Management (Customers, Industry Professional, Public, & Suppliers)

Healthcare Operations

    Medical Transcription

    Process/Workxxxxxxow Improvement

    Inter-Office Coordination

    Case Management

    Nursing Support Administration

    Medical Supplies Inventory Control

    Emergency & ICU Nursing Care

    /CPR & First Aid Administration

Administration

    Staff Supervision & Training

    Onsite Mentoring & Coaching

    Performance Appraisal

    Office & Staff Administration

    Records & Document Management

Technical

    Apps: EPIC & MUSE

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

Professional Experience

Ÿ Served as Emergency Room Secretary providing customer service in answering incoming calls, providing immediate assistance to paramedics, patients relatives, and nurses when attending to emergency cases on demand, contacting resident doctors as needed, patient data entry in hospital database, and transcribing Doctors orders.

Ÿ Monitored inventory levels of medicines and consumables, processing POs and restocking supply room to ensure continuous availability of commonly used stocks.

Ÿ Provided high-performance front-end administrative service in registering patients, addressing incoming calls, explaining to patient relatives all forms to be completed, hospital rules, and processing discharge orders with proper coordination with administrative offices.

Ÿ Managed medical supplies, processing POs, routing invoices to accounting, receiving and restocking the supply room, and providing needed medical consumables as requested by doctors and nurses.

Ÿ Routed lab diagnostic results, x-rays, and other relevant documents to resident doctors and patients, and sending patient specimens to the lab or 3^rd party laboratory services.

Ÿ Responsible for providing customer service at the front desk, supervising customer service reps in handling merchandise returns and refunds, interacting with customer and vendors, and overseeing the cashiering operations.

Ÿ Oversaw sales support in the Ladies Wear section, greeting customers, answered question on merchandise items and store procedures, assisting customers in their purchase decisions, maintaining displays, and managing merchandise inventory.

Education & Credentials

GRAYS HARBOR COLLEGE Ÿ Aberdeen, WA

Professional Training & Certifications

    Certificate for Work Site Training Office Technology, 125 hours, 5 credits (Oct 1995)

    Certificate for New Chance Program, 244 hours of instruction, 16 credits (Mar 1995)

    Business Computer Certificate, BCTI, Lacey, WA (1980)

    Nursing Assistant Certificate, Houston Community College