- 3516 Redwood Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Account Management (Consumer Electronics)

Qualifixxxxxxtions Profile

    Self-assured, dynamic, and results-driven professional with more than 18 years providing high-performance sales & marketing, customer service, and account management in the technology solutions and consumer electronics manufacturing industries.

-    Strong passion for delivering outstanding customer service efficiencies in managing high-yield and high-profile accounts that enable cost advantages for the business to penetrate new markets and grow the business.

-    Detail-oriented and analytixxxxxxl with critixxxxxxl and innovative thinking to strategize solutions in addressing client requirements for high-visibility brand management, cost-effective market penetration, and product positioning to achieve maximum sales advantage in highly competitive target markets.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire customer and stakeholder confidence while bringing workforce diversity into a team advantage in achieving shared commitments.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Channel Marketing

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    New Product Development

    Event/Promotions Management

Operations Management

    Tactixxxxxxl & Operations Planning

    Fisxxxxxxl & Budget Management

    Profitability Management

    Inventory Management

    Process/Workflow Improvement

    Contract Management

    Project/Program Management

Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technixxxxxxl

    E-Commerce Website Development

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Pebble Redwood City, XXXXXX

    Responsible for securing new reseller opportunities, expanding business partnerships, and driving sales growth through Distribution partners in the US and Xxxxxxnada.

    Manage merchandise, Inventory, P&L and annual budget, exceeding sales goals while increasing profitability.

    Manage MAP policies and pricing issues within the channel, driving strategic marketing programs that increase market share, sales revenues, and profit margins.

    Implement new product launches to over 50+ channel customers, and manage the Wal-Mart direct accounts.

Griffin Technology, Nashville, TN

    Identified and explored new business opportunities within and outside sales distribution channels in retail, eduxxxxxxtion, SMB, and government,

    Forexxxxxxsted and planned new product launches based on market demographics, consumer lifestyles, and target branding objectives while managing marketing events and trade shows, merchandise inventory, sales account profitability, contract negotiations, sales staff training, and promotions.

    Developed and executed long term strategies that built and sustained product development partners such as Google, Microsoft, and Apple.

    Oversaw channel marketing and distribution management for accounts of Bluestar, Viastara (MX) and D&H, while identifying new business opportunities for product placement and sales growth.

    Managed new product launches in retail accounts that included Apple Worldwide, Mejier, Ross, Military Accounts, MicroCenter, Toys R Us, Google, Hallmark, MTV, Walmart.com, Sears, and Tiger Direct, as well as Value Added Resellers (VAES) such as Zones & CDW support, Apple Authorized Resellers, and Vocera.

    Oversaw merchandise inventory management, promotions and marketing events, contract negotiations, forexxxxxxsting and planning, and custom product development.

- 3516 Redwood Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Plantronics, Inc. & Altec Lansing Xxxxxx, XXXXXX

Retail, OEM and Strategic Accounts Manager 2005 2012

Sr. OEM Inside Sales Account Manager 2002 2005

Sales Program & Business Development

    Managed sales operations, new business development, pipeline marketing, and sales deal closing, implementing large sales programs involving MAP Policy, Inventory Management, POS, and data reporting.

    Customized product sales materials for high-yield clients such as Apple, HP, Google, Dell, and Vocera.

    Developed and conducted compelling product presentations and custom product launches that created new market demand, high-impact marketing presence, and new sales revenue streams.

    Improved process efficiencies for inside sales operations with comprehensive procedure manuals.

Sales & Account Management

    Provided retail account management to several Fortune 500 companies such as Apple, Microcenter, Fry s, and Tiger Direct, while co-managing retail operations for Apple, HP, Dell, and Microsoft.

    Conducted research on 28 state contracts, verifying purchasing requirements, and incremented over 800 new state and loxxxxxxl government accounts, while converting 25% of competitive accounts to sales within the region.

    Posted largest sales growth in a region year over year starting in 2004.

Marketing & Product Development

    Introduced new products, demonstrated upsell paths, and prospected customers at technology trade shows such as the Internet Telephony Expo, VON (Voice On the Net), CTIA (Cellular Telecommunixxxxxxtions Industry Association), CES (Consumer Electronics Show), and several xxxxxxrrier product launches (Verizon, Cingular, ATT, Nextel, Sprint).

    Collaborated with strategic partners in identifying their specific product needs and recommending product solutions.

    Oversaw new product development covering design, market fit, production, delivery, and aftersales support.

    Designed and executed co-branded ecommerce websites that resulted in incremental online revenue streams.

Sales Staff Development

    Developed and executed sales training programs for current and new inside and field sales personnel.

Vendor Management

    Identified and negotiated contracts with outside vendors such as printers, graphic artists, and logistics companies.

Community Involvement

    Organized and led fundraising events within Plantronics for Second Harvest Holiday Food Drive (2001 2012).

    Participated in community fundraising for Second Harvest Food Bank, Albertson s Food Drive, Chef s Dinner, Food Sort, & New Leaf Food Drive.

    Assisted the Plantronics CFO in fundraising events for United Way of Xxxxxx County (2002 2012)

    Organized Lee National Denim Day fundraising xxxxxxmpaign (2004 2012), as well as CPR and First Aid Training for Plantronics associates (2002 & 2007).

Eduxxxxxxtion & Credentials

General Eduxxxxxxtion, Focus on Business, XXXXXXBRILLO COLLEGE Xxxxxx, XXXXXX

Professional Training & Certifixxxxxxtions

    Phone Pro (2002 & 2005) Dealing with Difficult People (2003) MS PowerPoint (2003)

    Business Writing, (2002) Telesales Skills Training (2002)

    Inside Sales Insights (2001) Conflict Management (2001) Increasing Xxxxxxpacity (2001)

Awards & Recognition

    World Class Club Winner (top sales performer), Plantronics Inc. & Altec Lansing

(1999 2001, 2003 - 2005, & 2007 2011)