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Yyyyyy x. yyyyyy
2201 Fountainview #F0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with over 7+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing teams and implementing unique processes
Key Competencies
Operations Management Local Store Marketing Staff Management & Training Attention to Detail
Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation
Conflict Resolution Customer Service New Hire Orientation Staff Retention
Education
BBA, Marketing, University of St. Thomas, Houston, TX (December 2017)
Completed Coursework: Microsoft Office Suite, Marketing, Human Resources, Public Relations, and Corporate/International Finance
Professional Experience
Chuy s, Houston, TX September 2010-Present
Manager/Lead Trainer
Direct day to day customer service and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
Monitor financial functions which includes generating reports, oversee inventory control logistics, and play a lead role in training new staff members
Create detailed employee schedules, ensure new hire onboarding is completed, and ensure internal compliance requirements are followed at all times
Maintain an expert level knowledge of food safety standards and guidelines in addition to managing safety programs
Sparx Promotions, Houston, TX October 2015-Present
Independent Contractor
Provide promotion and marketing support for a client which is centered on networking, providing products to clients, and working within high-volume environments
Utilize superior communication and interpersonal abilities to successfully build positive rapport with others and diffuse escalated customer service situations
Yyyyyy x. yyyyyy
2201 Fountainview #F0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
Nook Caf , Houston, TX August 2014-March 2015
Manager
Recognized as a founding member of management for a successful caf which required performing sales forecasting and designing innovative operational strategies
Supervised cross-functional teams which required providing individualized training and feedback along with handling employee relations issues
Designed and implemented an incentive program which motivated employees to provide stellar service and increased operational revenue levels
Zio s Italian Kitchen, Webster, TX January 2009-October 2010
Waitress/Caterer
Provided exceptional levels of service to customers within casual dining environment which included processing cash/credit transactions and assisting with food/beverage selection
Built positive relationships with key corporate accounts, responded quickly to escalated customer service issues, and assisted training new staff members
Professional Affiliations
Member, American Marketing Association
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