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Yyyyyy x. yyyyyy

2201 Fountainview #F0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Career Profile

 

Dedicated and accomplished Operations Leader with over 7+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing teams and implementing unique processes

 

Key Competencies

 

Operations Management Local Store Marketing Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Conflict Resolution Customer Service New Hire Orientation Staff Retention

 

Education

 

BBA, Marketing, University of St. Thomas, Houston, TX (December 2017)

 

Completed Coursework: Microsoft Office Suite, Marketing, Human Resources, Public Relations, and Corporate/International Finance

 

Professional Experience

Chuy s, Houston, TX September 2010-Present

Manager/Lead Trainer

  Direct day to day customer service and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Monitor financial functions which includes generating reports, oversee inventory control logistics, and play a lead role in training new staff members

  Create detailed employee schedules, ensure new hire onboarding is completed, and ensure internal compliance requirements are followed at all times

  Maintain an expert level knowledge of food safety standards and guidelines in addition to managing safety programs

 

Sparx Promotions, Houston, TX October 2015-Present

Independent Contractor

  Provide promotion and marketing support for a client which is centered on networking, providing products to clients, and working within high-volume environments

  Utilize superior communication and interpersonal abilities to successfully build positive rapport with others and diffuse escalated customer service situations

Yyyyyy x. yyyyyy

2201 Fountainview #F0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Professional Experience Continued:

Nook Caf , Houston, TX August 2014-March 2015

Manager

  Recognized as a founding member of management for a successful caf which required performing sales forecasting and designing innovative operational strategies

  Supervised cross-functional teams which required providing individualized training and feedback along with handling employee relations issues

  Designed and implemented an incentive program which motivated employees to provide stellar service and increased operational revenue levels

 

Zio s Italian Kitchen, Webster, TX January 2009-October 2010

Waitress/Caterer

  Provided exceptional levels of service to customers within casual dining environment which included processing cash/credit transactions and assisting with food/beverage selection

  Built positive relationships with key corporate accounts, responded quickly to escalated customer service issues, and assisted training new staff members

 

Professional Affiliations

 

Member, American Marketing Association

 

 

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