Yyyyyy x. yyyyyy

Eager to contribute leadership experience toward securing opportunity as Director of Marketing with HealthSouth Rehabilitation Hospital of Northern Virginia

Personnel Management ~ Training & Development ~ Coaching ~ Budget Administration

Project Management ~ Operations ~ Program Development ~ Cultural Diversity ~ Team Leadership

         Stellar leader with demonstrated strengths in operations leadership including staffing, training, mentoring, community relations, financial management, compliance, sales, marketing, and customer satisfaction.

         Adept at cultivating, supporting, and maintaining a cohesive and respectful workplace climate essential to maximizing staff retention, morale, and satisfaction.

         Contribute dynamic communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving corporate objectives.

         Excel in analyzing existing practices and steering process improvements to elevate customer service and satisfaction while reducing expenses.

• Able to analyze market trends to plan business development strategies, promote products and services, and optimize competitive positioning.

         Dependable, bilingual (English & Bengali), and versatile problem solver with an excellent blend of business and financial acumen.

NVR Inc., Reston, VA, 2013 to Present

Senior Auditor

         Review, audit, test, and validate procedures, controls, and programs for efficiency, effectiveness, and adherence to rules and regulations.

         Apply strong leadership talents toward directing, motivating, scheduling, evaluating, and managing team of four.

         Spearhead projects requiring skills in budgeting, financial planning, cost control, and profit projections.

         Orchestrate multiple audit engagements at various regions throughout simultaneously and function as financial analyst as needed.

         Provide practical recommendations for corrective action when applicable to ensure optimum operations.

         Capably direct special investigations in cases of employee fraud, unfavorable stock options offers, executive expenses, breach of contracts, and insurance fraud.

Capital One Bank, N.A. McLean, VA, 2010 to 2013

Senior Bank Inspector, Operational Risk Management

         Designated as lead auditor and supervisor for Mid-Atlantic market comprised of 242 branches.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Conducted initial assessment, created preliminary and final reports, formulated recommendations, and tracked action plans for each engagement.

         Generated reports and analyses of branches operational performance and provided quantifiable and measurable data to Board and senior leadership.

         Supported bank in meeting or surpassing regulatory criteria by establishing and implementing rigorous internal audit program.

         Trained and educated auditors in new or updated regulations as well as policy changes, delegated staff assignments, and coordinated projects.

         Joined forces with auditors across multiple regions to standardize and streamline branch audits and risk-based inspection process for entire Mid-Atlantic market.

         Proposed strategy and won approval from Vice President of Operations to plan and execute Remote Deposit Capture (RDC) ATM process improvement project; delivered cross-functional training of RDC process to 16 District Operations Managers.

         Presented with Service Excellence Award for collaboration in major bank-wide initiative to remediate $12M+ outstanding general ledger balance following merger of Chevy Chase Bank and Capital One Bank.

         Earned praise and recognition for completing 22% higher volume of audits than 12 other bank inspectors company-wide.

Chevy Chase Bank (division of Capital One Bank, N.A.), Brambleton, VA, 2006 to 2010

Assistant Branch Manager II

         Collaboratively managed full-scope branch operations including staffing, performance management, team-building, regulatory compliance, bank security, branch audits, sales, marketing, and customer service.

         Functioned as district trainer for 16 branches and delivered in-depth training to onsite associates.

         Conceptualized, organized, and executed proactive outreach initiatives to increase customer traffic, community awareness, and sales revenues.

         Played a pivotal role in strategic marketing programs and projects to boost business at district level.

         Aligned, mobilized, mentored, and motivated high-performance personnel to deliver matchless levels of sales and customer service.

         Shepherded team in generating deposit base of $4M+ in 34 months against a target of $5M in 60 months.

         Steadily evolved bank branch to rank among top three out of 247 branches in 2009 by repeatedly exceeding quarterly sales goals.

Executive MBA (in progress),

Virginia Tech, expected graduation May 2018

Bachelor of Arts in Government and International Affairs,

George Mason University, Fairfax, VA, 2009

Business Process Management Certification,

Capital One University, McLean, VA, 2011

Yyyyyy x. yyyyyy

August 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Millstream Drive

Aldie, VA 20105

Dear__________________:

Please accept this letter in application for the Director of Marketing opportunity that is currently available with HealthSouth Rehabilitation Hospital of Northern Virginia. In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you solid experience in staffing and operations leadership, outstanding capabilities in customer service and relationship management, and an exemplary blend of talents in business development, project coordination, and administrative functions ranging from data analysis and budgetary control, to marketing and report generation. Additionally, I offer a steadfast commitment to driving continuous improvement within an organization which is paramount to achieving cost savings and propelling revenue growth.

If chosen to join your team, you will appreciate my energy and enthusiasm exhibited in daily endeavors and my rapid transition into your hospital. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you in the near future. Please email me or call me anytime at the number listed above to schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy