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Yyyyyy x. yyyyyy

Country of Citizenship: US

SSN: xxx-xx-xxxx

Veteran Preference: N/A

Clearances: N/A


Job Announcement#: N/A

Position Title: N/A

Department/Agency: N/A

Core Competencies


Customer Service, Client/Public Relations, Administrative Operations, Communications, Human Resources, Personnel Administration, Staff Supervision/Leadership, Training and Development, Workflow Planning/Management, Information Dissemination, Reports, Documentation, Correspondence, Briefings, Policies and Procedures, Standards Compliance, Quality Assurance, Accounting/Bookkeeping, Financial Services, Cash Management, Records/Information Systems, Collaborative Teamwork, PC Applications/Programs/Software, Computer Technology, Professional Integrity, Strong Work Ethic, Honorable Military Service


Professional Experience



Department of Homeland Security

Dallas, TX

Hours per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; Permission to Contact: N/A

Lead Transportation Security Officer; 2010-Present

Promoted to oversee checkpoint(s) and lead personnel in conducting efficient, quality pre-board security screenings of persons along with carry-on and checked baggage/cargo. Strategically establish priorities, schedule personnel and allocate assignments to maximize productivity and use of time and resources in achieving operational goals. Actively supervise employees; includes monitoring and evaluating performance along with defining and implementing corrective actions. Successfully develop and coach staff to achieve their potential. Steer personnel administration activities, including approving leaves and recommending promotions, awards and reassignments.

Effectively collaborate in developing new policies and procedures; provide expert recommendations on changes based on diligent observation of work. Actively participate in developing strategic operational, workforce and succession planning initiatives. Efficiently develop reports and documents for TSA and senior personnel. Prepare quality communication materials including morning briefings, checkpoint logs, reports, and documents supporting operations. Additionally develop incident information and reports for submission to Law Enforcement Officers and senior personnel. Active member of National Screening Force.


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Jacqueline D. Turner Page 2 of 3

Department of Homeland Security continued


Transportation Security Officer; 2008-2010

Provided quality frontline security protection of air travelers, airports and aircraft. Efficiently performed wanding and pat down searches, operated diverse electronic detection and imaging equipment, screened baggage, and reviewed tickets. Effectively identified dangerous objects on passengers and in baggage/cargo and prevented transport onto aircraft.

Productively interfaced with public in communicating security requirements, providing directions and responding to inquiries; consistently presented a professional, courteous image. Demonstrated ability to thrive in stressful environment where noise from alarms, machinery and people as well as distractions, disruptive and angry behaviors and sensitive timelines along with critical need to identify and locate potentially life-threatening/mass-destruction devices and recognize and deter security risks impacted daily job performance.



Primacy Relocation/Lakecrest Title

Memphis, TN

Hours per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; Permission to Contact: N/A

Closing Consultant; 2002-2008

Progressed to review title commitments and clear title issues; calculated and approved transferees home equities and coordinated closings. Reviewed and approved HUD-1 closing settlement statements. Actively supported policy implementation and ensured team compliance. Concurrently assisted in training new hires.

Treasury Assistant; 2000-2002

Efficiently and accurately keyed all outgoing wires. Controlled quality by verifying accuracy of dates and amounts on equity statement, contract of sales and warranty deeds.



SunTrust Bank

Memphis, TN

Hours per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; Permission to Contact: N/A

Accounting Clerk

Effectively managed accounts receivable functions, from monitoring accuracy of cash flow and maintaining customer accounts through reconciling reports, discrepancies and problems. Additionally prepared quality reports, documents and correspondence.

Wire Clerk

Productively received and verified customer account information as well as processed and transmitted account distributions. Played solid role in ensuring satisfaction, building loyalty and driving business growth by consistently delivering world-class customer service and support.




Jacqueline D. Turner Page 3 of 3


U.S. Army Reserve

Memphis, TN

Hours per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; Permission to Contact: N/A

Repair Technician/Purification Specialist

Expertly analyzed and repaired equipment as well as maintained water purification levels while concurrently supporting cross-functional personnel. Honorably served in Operation Desert Storm-Saudi Arabia.



McDonald's Restaurant

Memphis, TN

Hours per Week: N/A

Salary: N/A

Supervisor Name: N/A; Phone: N/A; Permission to Contact: N/A

Associate Manager

Contributed sharp business acumen and leadership skills toward managing broad-scope operations, with consistent focus on providing superior customer service while maximizing bottom-line revenue performance. Effectively trained new hires and supervised staff. Handled financial functions ranging from maintaining accuracy of cash flow and counting/balancing receivables to preparing and submitting deposits. Effectively controlled daily inventory to maintain optimal stock levels.




Remington College Memphis, TN

Degree: Associate Degree, Computer Programming

Date Earned: December 1993


Credits Hours: N/A


U.S. Army Training Center Aberdeen, MD

Diploma: Small Equipment Repair

Date Earned: May 1993




US Army Commendation Medal

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