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0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com
Highly organized and autonomous professional; well prepared to excel as Project Coordinator or Project Manager in a remote/virtual capacity
Projet Management Team Leadership Event Planning & Coordination
Vendor Relations Budgeting Sales Customer Service & Satisfaction
Solid project and program management experience with the ability to precisely identify requirements, allocate resources, and facilitate delivery within often demanding timeline, scope, and fiscal constraints.
- Extremely well-versed in fostering cooperative relationships with customers and key stakeholders.
Considerable talents in project plan development including schedule, budget, risks, and expenses.
- Proficiency in vendor evaluation, selection, and relationship management.
- Highly skilled at connecting with and directing people from diverse cultures and backgrounds.
Adept at effectively prioritizing, coordinating, and steering projects to achieve specific goals.
Thrive in roles where strong business acumen, critical thinking skills, keen attention to detail, and forecasting abilities are pivotal for achieving peak performance and budget compliance.
Highly regarded for exceptional technical, customer relations, event planning, and report writing skills.
Extremely well-versed in data analysis, expense containment, troubleshooting, and issue resolution.
Bilingual (English & Spanish) with exemplary communication skills; able to motivate and empower teams in accomplishing objectives and meeting critical deadlines in a fast-paced environment.
Professional Experience
Care Cuts, 2017 2018
Volunteer
Serve homeless and under-privileged population in downtown Knoxville by providing grooming services.
Faith Promise Church, Knoxville, Tennessee, 2014 2017
Leadership / Ministry Coordinator
Aligned, mobilized, directed, and supervised teams of over 400 volunteers throughout broad range of projects, events, and programs.
Partnered with graphics team to design promotions, logos, and visually-powerful promotional pieces.
Formulated project scope and schedule, determined required resources and equipment, selected vendors, prepared and administered budget, maintained/updated web page, and developed training content.
Applied exemplary managerial expertise toward motivating, encouraging, and guiding 37% of volunteers to advance into leadership roles.
Maintained social media accounts to attract and engage families and volunteers/participants.
Collaborated closely with audio/video technicians in producing tutorial videos for internal use.
Pernix Therapeutics, East Tennessee Territory, 2013 2014
Pharmaceutical Sales Representative
Performed consultative sales among pediatric, primary care, ENT and urgent care physicians and healthcare providers for Cedax suspension and capsules, Rezyst IM, Rezyst SB and Otozin.
Championed efforts to increase market share for Cedax suspension by 95%, Cedax capsules by 500% and Rezyst IM by 83% in one quarter.
Established rapport with providers in psychiatry, neurology and primary care practices to promote and sell sleep and depression products such as Silenor and Khedezla.
Continued ►
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Professional Experience continued
Cellular Sales of Knoxville (Verizon Authorized Dealer), Knoxville, Tennessee, 2010 2013
Wireless Account Manager
Seamlessly partnered with Verizon technical support to swiftly resolve customer-related issues and concerns, address inquiries regarding site acquisition, and optimize customer retention and satisfaction.
Captured ~$144K in annual business revenue for Verizon and exceeded accessory sales ratio quotas by an average of 23% year over year.
Ranked among top 17% in market for overall revenue earned, receiving top tier payout for commissions.
Cultivated exceptional referral business by delivering first-rate customer service and fostering productive relationships with local businesses.
Managed and maintained up-to-date database of existing and prospective wireless customers throughout 18 Cellular Sales stores in East Tennessee.
180 Sports and Fitness, Knoxville, Tennessee, 2006 2009
Program Director & Manager
Spearheaded complete spectrum of daily club operations including member relations, housekeeping, maintenance, sales promotions, monthly instructor schedules, event coordination, and marketing.
Proficiently managed human resource operations from payroll, scheduling and credentialing, to training, evaluation and direct leadership of 50 instructors.
Baptist Health System Foundation, Knoxville, Tennessee, 2003 2005
Special Events Coordinator
Orchestrated all facets of Baptist Nautical Mile 2004 event by defining project requirements, scope and objectives, coordinating design of marketing materials, soliciting sponsorships and donors, and recruiting participants and volunteers.
Increased donations and participation 11% above event goal and 13% over previous year s event.
Cost-effectively controlled budgets, fundraising activities, volunteer coordination, and full-scope event execution.
Westgate Resort, Gatlinburg, Tennessee, 2003
Timeshare Sales Agent
Generated $200K+ in net volume within eight months to consistently rank among top 10% for sales revenues, and placed among top 8% of peers for maintaining 21% closing average.
Education & Certifications
Bachelor of Science, Communications
University of Tennessee, Knoxville, Tennessee
Certified Group Fitness Instructor, AFAA (Aerobics and Fitness Association of America), Pilates
(Physical Mind Institute); Spinning; Body Combat, Body Pump, Body Step, Body Jam (Les Mills International)
Technology
Microsoft Office (Word, Outlook), OneNote, OneDrive, social media (Facebook, Twitter, Instagram),
Raisers Edge, Fellowship One, Planning Center), Evernote, wireless/cellular mobile devices & networks
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