• Top Performer who offers talents in globally based car rental operations, logistics, and city / area management.
• Dynamic Leader who makes sound decisions to reflect positively on multi-site retail business operations in alignment with a company s vision, value, and goals to attain a competitive advantage and generate robust employer growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, and is consistently recognized for outstanding contributions to optimizing efficiency and prioritizing workflow tasks.
• Multilingual Communicator (English, Amharic, Spanish) who develops relationships with executives, senior-level decision-makers, cross-functional teams, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to expand revenue and attain business objectives.

City Operations Manager Hertz ￨ Dollar, Alexandria, VA (2015 Present)

• Capitalize on the opportunity to lead forward-thinking city operations initiatives, including developing and exhibiting exceptional team building capability to ultimately lead to maximum financial performance and employee satisfaction.
• Train, mentor, and manage 12 top-performing leaders while directing a total staff of 120 team members with annual revenue base of $40+ million, as well as handling profit / loss, labor relations, fleet planning, and employee scheduling.

  Applied lean process improvements to increase productivity and reduce costs.

  Increased VSA productivity 5.1% YOY and decreased cost-per-transaction 6.2% YOY.

  Controlled and significantly reduced wage-per-transaction by using operating budgets.

  Improved wage-per-transaction $13.27 versus prior year; $17.41 improved by 23.77% YOY.

  Actively developed scorecard for location managers, CSRs, VSAs, GCs, and IRs to improve KPIs.

  Consistently achieved or exceeded company goals by maintaining key quality control initiatives.

  Reduced wage-per-transaction and increased productivity by effectively using labor planning tools.

  Improved vehicle service agents (VSAs) productivity by 7.3% by executing Six Sigma methodologies.

  Improved 3.5 points YOY, speed of service 5.7 points, and vehicle conduction 6.8 points, and staff courtesy 3.3 points.

Area Manager Hertz ￨ Dollar ￨ Thrifty, Greensboro, NC (2014 Present)

• Strategically steered rental care operations while implementing plans to foster continuous revenue growth, including comprehensively increasing efficiencies for 4 airport locations in Roanoke, Lynchburg, Winston-Salem, and Greensboro.
• Demonstrated experience in leading a top-notch team of 6 managers and 55+ staff members, along with handling all facets of labor relations, training, and scheduling, as well as fleet planning, profit / loss, and $11-million revenue base.
• Built and sustained companywide goals by maintaining quality control initiatives and consistently exceeding objectives.

  Successfully increased adjusted per-tax as a percentage of revenue.

  Streamlined and reduced direct operating expenses as a percentage of revenue.

  Increased market share, maximized brand awareness, and exceeded sales objectives.

Area Manager, Roanoke, VA ￨ Lynchburg, VA (2013)

• Utilized broad scope of industry knowledge toward driving operational improvements within 2 fast-paced airport locations, including enforcing team accountability and quality standards while promoting ongoing staff development.
• Effectively introduced employee satisfaction surveys and coached and mentored various CSRs and manager staff.

  Reduced waste and used Lean Six Sigma to meet or exceed key objectives.

  Reduced DOE as a percentage of revenue YOY, and improved adjusted pre-tax.

  Improved survey scores by 63.7% by promoting ongoing professional development.

  Improved service revenue 15.3% YOY by enforcing accountability and quality standards.

  Increased service revenue 15%+ while reducing overtime and revenue by as much as 35%.

  Generated $200,000+ in annual savings by coordinating and leading a process improvement team.

  Increased VSA productivity and decreased wages-per-transaction via the establishment of new strategies.

City Operations Manager, Hanover, MD (2007 2013)

• Applied strong leadership talents toward proactively supporting city-wide operations, including optimizing employee development initiatives, objectively evaluating staff performance, and assisting with employee career planning efforts.
• Led efforts to implement a Balanced Scorecard, Are You in the Gren Zone to improve NPS, SRPD, and profitability.

  Increased new promoter scores and fostered a culture of quality customer service.

  Built strong local market share, minimized staff turnover, and reduced fleet expenses.

  Ensured staff received certifications and improved employee satisfaction scores by 43.6%.

  Reduced wages-per-transaction by 2.6% YOY by controlling overtime and via additional methods.

Assistant Manager

• Played a vital role in collaborating with store management to coordinate daily high-volume retail operations, including developing and implementing profit-focused strategies to drive business growth in a highly competitive marketplace.
• Led targeted decision-making among marketing and merchandising campaigns while liaising among diverse clientele.

  Improved customer service standards while driving sales revenue and increasing key profits.

  Trained and mentored 10 new employees on sales service process, use of registers, and polices.

Six Sigma Green Belt Certification (Passed Exam Completed 1^st Project) ￨ Six Sigma Yellow Belt

Service-Based Sales ￨ Coaching for Service & Sales ￨ Project Management

Business Operating Systems ￨ Managing Team Performance ￨ Asset Protection

Techniques for Time Management ￨ Empowering Employees ￨ Process Excellence

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Adobe Acrobat ￨ Lotus Notes ￨ QuarkXPress

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer experience in Multimillion-Dollar Retail Operations, Strategic Analysis / Planning, Multi-Project Coordination / Management, Area Management, Sales, Marketing, Profit / Loss, and Lean Six Sigma. I am also highly skilled in New Business Development, Six Sigma, Team Building, Performance Development, Process Optimization, and Data Analysis / Reporting.

Currently, as City Operations Manager for The Hertz Global Holdings, Inc., I lead forward-thinking Hertz / Dollar operations initiatives, including developing and exhibiting an exceptional team building capability to ultimately lead to maximum financial performance and employee satisfaction. Within this role, I also train, mentor, and manage 12 top-performing leaders while directing a total staff of 120 team members with an annual revenue base of $40+ million, as well as handling profit / loss, labor relations, fleet planning, and employee scheduling.

A sampling of my achievements include:

  Increasing VSA productivity 5.1% YOY and decreasing cost-per-transaction 6.2% YOY.

  Improving wage-per-transaction $13.27 versus prior year; $17.41 improved by 23.77% YOY.

  Actively developing a scorecard for location managers, CSRs, VSAs, GCs, and IRs to improve KPIs.

  Improving vehicle service agents (VSAs) productivity by 7.3% by executing Six Sigma methodologies.

  Improving 3.5 points YOY, speed of service 5.7 points, and vehicle conduction 6.8 points, and staff courtesy 3.3 points.

To complement this experience, please note that I earned a Bachelor of Science in Business Administration from the University of Xxxxxx Eastern Shore. I also hold Six Sigma Green Belt and Six Sigma Yellow Belt certifications. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience in leadership roles.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I offer experience in Multimillion-Dollar Retail Operations, Strategic Analysis / Planning, Multi-Project Coordination / Management, Area Management, Sales, Marketing, Profit / Loss, and Lean Six Sigma, as well as New Business Development, Six Sigma, Team Building, Performance Development, Process Optimization, and Data Analysis / Reporting. Please recall that I attained a Bachelor of Science in Business Administration from the University of Xxxxxx Eastern Shore. I also hold Six Sigma Green Belt and Six Sigma Yellow Belt certifications.

Throughout my career, I have excelled in progressive retail operations management roles for high-profile Hertz Global Holdings, Inc. and Walgreens employers. During this time, I successfully led multimillion-dollar retail operations and trained, mentored, and managed top-performing teams. I also proactively developed results-generating strategies, led cost-reducing initiatives to boost the bottom line, improved efficiencies by driving best practices and process enhancements, and continually delivered world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy