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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced retail environments. Experienced in implementing sales/business development strategies, monitoring inventory levels, training staff members, and handling human resources operations such as new hire recruiting. Highly adept in increasing organizational net profit in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies



         Retail Store Management

         Customer Service/Support

         Sales/Business Development



         Strategy Development

         Team Leadership

         Human Resources Management


         Attention to Detail

         Complex Problem Solving

         Process Improvement


Career Highlights

  Played a lead role in increasing sales from $7.6 million to over $9 million through the development and implementation of innovative sales/business development strategies


  Led several major events which resulted in an increase in sales by 3%, supervised customer service teams which consistently ranked up to 76% in customer satisfaction, and achieved a ranking within the top 5 in the district in sales and customer services


  Successfully recruited and hired 75 temporary employees during a 6-week holiday season along with reducing shrinkage from 4.1% to 1.4%

Professional Experience

LeConte Realty, Hasbrouck Heights, NJ June 2013-Present

Licensed Realtor

  Direct a variety of operational functions within a fast-paced environment with a concentration on providing exceptional service to both existing and prospective clients

  Utilize superior communication skills to advertise client properties through a variety of mediums, show properties to potential buyers, and work closely with other Brokers as needed

  Coordinate/negotiate real estate transactions, maintain a strong knowledge of current real estate best practices, and educate clients on the home buying process


JCPenny, Wayne/Paramus, NJ 1998-2012

Home Sales Manager (2005-2012)

  Guided daily sales operations within a retail store environment which required supervising cross-functional teams, providing training, and recruiting new staff members

  Handled human resource operations which included reviewing commission reports, creating staff schedules based on projected store traffic, and diffusing escalated employee relations issues

  Provided coaching to department leads on appropriate customer service and sales best practices, monitored signage/merchandising, and facilitated large-scale special events

  Played a lead role increasing sales revenue due to exceptional training and team motivation, reducing inventory shrinkage, and increasing customer satisfaction levels

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Senior Department Manager (1998-2005)

  Managed internal logistics and operations within a quickly moving environment which included leading cross-functional teams, overseeing new hire recruiting, and handling onboarding tasks

  Monitored departmental labor budgets, ensured appropriate staffing levels were maintained at all times, handled inventory merchandising, and trained members of store management

  Successfully hired and trained approximately 75 temporary staff members during a 6 week holiday period which required superior project management abilities


Additional Professional Experience with JCPenny Includes: Senior Sales Specialty Manager, Senior Merchandise Manager, Assistant Store Manager, Senior Merchandise Manager, and HR/Personnel Manager

Education/Professional Development


Bachelor of Arts, Psychology

Montclair State College, Upper Montclair, NJ


Completed Training Includes: Conducting Certified Management Trainee Interviews, Personnel Management Training, Retail Management Training, and Real Estate Courses




























Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and managerial roles with experience in leading cross-functional teams, managing retail store operations, monitoring merchandising, and diffusing escalated customer service situations. In addition, I have strong experience in interacting positively with customers, improving current operating processes, and providing training to staff members.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Arts in Psychology from Montclair State University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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