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Partner / Customer / Client Relations Specialist

Client Engagement & Satisfaction ~ Negotiations ~ Program Administration ~ Problem Solving

Project Management ~ Account Management ~ Opportunity & Trend Analysis ~ Team Leadership

         Offer more than six years experience in establishing and managing positive relationships with customers and partners.

         Convincing, diplomatic and tactful with a strong blend of analytical, prioritization, communication, presentation, sales, and account management skills.

         Consistently demonstrated matchless credibility and sincerity to forge and maintain critical relationships with a vast network of decision-makers to explore, identify, and negotiate exclusive client relations opportunities with high rewards.

         Able to anticipate and swiftly resolve problems to avoid negative impact on operations, projects, quality, expenses, and client satisfaction.

         Reputation for congeniality, integrity, attention to detail, high energy, and entrepreneurial mindset.

         Extremely polished client-facing skills; thoughtful and persistent negotiator with an exemplary ability to assuage dissatisfied customers and remedy difficult situations with flexibility and sensitivity.

         Personable, versatile and reliable, with proven capabilities in planning, report writing, risk management, and continuous improvement.

Earls Dalhousie Restaurant, 2015 to 2016

Server and Floor Manager

• Contributed to driving revenue growth by establishing rapport with guests and providing first-rate service and attention.

         Promoted to Floor Manager within one month of hire date and tasked with directing, motivating, and coordinating up to 15 servers and bartenders.

TransCanada Pipelines Limited, 2013 to 2015

Client Relations Specialist

         Fostered, nurtured, and maintained trusting relationships with large portfolio of clients to maximize satisfaction and retention.

         Identified potential new opportunities, managed external communications, and implemented high-impact marketing strategies and campaigns to drive client acquisition.

         Applied inherent leadership talents toward managing team of geographically dispersed client relations professionals.

Continued

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Professional Experience continued

         Authored compelling marketing copy according to brand management guidelines and joined forces with media contacts to actively promote strategic partnerships.

         Created and edited quarterly newsletter, orchestrated newsletter distribution to 10,000+ stakeholders, and handled projects including website articles, blog posts and special events.

         Effectively supervised high-volume call center and solely managed email inbox for projects, reliably ensuring all clients received a timely response.

         Championed efforts to boost public awareness of strategic partnerships and ongoing project updates by promoting organizational transparency.

         Effectively allocated $1M to non-profit organizations nationwide as administrator of community investment program, and defined associated strategy, budget, programs, and processes.

Direct Energy Marketing Limited, 2012 to 2013

Partner Relations and Negotiations Specialist

         Cultivated cohesive partner relationships and masterminded strategies, plans, budgets, negotiations, and client agreements to achieve mutual business goals.

         Directly managed, mentored, coached, and supported high-performing and customer-focused contracts administration team.

         Successfully met or surpassed financial targets by divesting unprofitable assets to current partners with complementary assets and securing opportunities to acquire partner assets.

         Aligned, mobilized, and empowered administration team to independently propose solutions to partner concerns, significantly increasing client retention rates and response times.

Shell Canada Limited, 2009 to 2012

Partner Relations and Negotiations Specialist

         Initiated and maintained unified relationships with business partners who hold critical decision-making authority.

         Expertly navigated complex negotiations of acquisitions, swaps, participation agreements, and divestment agreements with partners.

         Researched, formulated, administered, and closely monitored team s budget, growth strategy, and business plan to ensure adherence to corporate goals.

         Lobbied for and won approval for a unique asset exchange agreement that swapped least profitable asset for a lucrative property.

         Steered efforts to improve profitability among team, mitigate losses, fortify client retention, and sign multiple new agreements.

Bachelor of Commerce

Haskayne School of Business, University of Calgary, Calgary, Alberta, 2009