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Server | Customer Service | Bartender
Over 30 years of serving experience within fast-paced restaurant environments.
Dynamic interpersonal communication skills, critical to establishing rapport and maintaining positive relationships.
Proven ability to enhance customer experience, leading to increased levels of satisfaction and retention.
Demonstrated ability to memorize key information regarding food and drinks; skilled in upselling and cross selling menu items.
US Green Card holder eligible to work for any employer.
Attention to Detail
Sales Revenue Growth
Training & Development
Palmwood Waterfront Dining & Patio, Crystal Beach, Ontario, Canada 1985-2017
Server | Waitress
Provided excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
Made knowledge-based recommendations regarding menu items to ensure fulfillment of customer needs and strategically upsell menu items.
Demonstrated a strong attention to detail while accurately taking orders and delivering menu items in a timely manner.
Used excellent leadership skills to conduct in-depth training with team members.
Ensured timely delivery of customer orders, key to increasing satisfaction levels.
Promptly learned information regarding new menu items.
Created a positive, welcoming environment for all patrons.
Served as Bartender as necessary.
Responsible for completing end of shift duties, including cleaning and utensil wrapping in a timely manner.
Computer Support Specialist Coursework Completed, Toronto School of Business
General Education Diploma (GED), Notre Dame High School
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