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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
- Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.
- Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
Key Areas of Expertise
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Account Management Solution Development
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Data Analysis Process Improvement
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Interpersonal Communication Vendor Relationship Management
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Professional Synopsis
CVM Solutions, LLC, Westchester, Illinois
Account Manager
- Leverage strong interpersonal communication skills to rapidly establish rapport and maintain lasting client relationships.
- Identify client needs and develop individualized solutions to ensure overall satisfaction.
- Continually achieve and surpass existing goals; recognized for client retention rate of 85%.
- Design highly effective training and development programs for new associates.
- Generate thorough status reports and relay information to appropriate parties.
CVM Solutions, LLC, Westchester, Illinois
Tier 2 Program Manager
- Conducted in depth data analysis, critical to developing innovative process improvement initiatives for large Tier 2 programs.
- Strategically educated new Program Analysts on best practices and strategies to improve efficiency.
- Recognized for successfully increasing diversity spend by 60% and supplier rates by 75%.
Genesis Energy International, Lombard, Illinois
Operations Manager
- Fulfilled key management role overseeing all daily operations, with associated responsibilities including report creation, project management and streamlining process improvement initiatives.
- Demonstrated strong leadership abilities while driving individual employee performance.
- Generated thorough spreadsheets and relayed information appropriately to upper level management.
- Chief responsibilities included contract creation, document processing and restructuring of SugarCRM.
- Established and maintained key supplier relationships.
Education
Bachelor of Science in Business Administration, Elmhurst College
Associates Degree in Arts, College of DuPage
High School Diploma, Glenbard East High School
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