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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
  • Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.
  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.


Key Areas of Expertise


   Account Management

   Solution Development


   Data Analysis

   Process Improvement


   Interpersonal Communication

   Vendor Relationship Management


Professional Synopsis


CVM Solutions, LLC, Westchester, Illinois

Account Manager

  • Leverage strong interpersonal communication skills to rapidly establish rapport and maintain lasting client relationships.
  • Identify client needs and develop individualized solutions to ensure overall satisfaction.
  • Continually achieve and surpass existing goals; recognized for client retention rate of 85%.
  • Design highly effective training and development programs for new associates.
  • Generate thorough status reports and relay information to appropriate parties.


CVM Solutions, LLC, Westchester, Illinois

Tier 2 Program Manager

  • Conducted in depth data analysis, critical to developing innovative process improvement initiatives for large Tier 2 programs.
  • Strategically educated new Program Analysts on best practices and strategies to improve efficiency.
  • Recognized for successfully increasing diversity spend by 60% and supplier rates by 75%.


Genesis Energy International, Lombard, Illinois

Operations Manager

  • Fulfilled key management role overseeing all daily operations, with associated responsibilities including report creation, project management and streamlining process improvement initiatives.
  • Demonstrated strong leadership abilities while driving individual employee performance.
  • Generated thorough spreadsheets and relayed information appropriately to upper level management.
  • Chief responsibilities included contract creation, document processing and restructuring of SugarCRM.
  • Established and maintained key supplier relationships.



Bachelor of Science in Business Administration, Elmhurst College

Associates Degree in Arts, College of DuPage

High School Diploma, Glenbard East High School

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