Professional Summary: Results-driven Management Professional eager to offer cross-functional team leadership and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at motivating associates to perform at the highest levels with an eye to quality and customer service.

Administrative Oversight Team Leadership Financial Analysis Business Development & Relationship Cultivation

Virtual Teams Community Relations Networking Strategies Working Autonomously

Research and Analysis Sustainability Planning Business Expansion

Business Process Development Conflict Management

         Achieved consistent results over production goals throughout tenure

         Recognized with achieving high levels of productivity within a remote working environment

         Played a lead role in the implementation of a new hygiene re-care system which resulted in better patient retention

         Created a highly successful internal marketing campaign resulting in marked growth in patient referrals in just 6 months.

         Working closely with the Treatment Coordinator, raised the practice collection percentage from less than 80% to over 90% in just one year.

         Along with Treatment Coordinator, achieved over 15% growth in production in just one year.

         Hired and trained successful front office and clinical team members

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, marketing, and organization development

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable of insurance practices including network write offs and appropriate coding for maximum efficiency and prompt payment

         Excel in defining and implementing policies, procedures, marketing strategies, and operational systems that boost productivity, efficiency and quality of the organization.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

         Technology proficient and savvy in numerous applications and platforms including Dentrix G4 and Dexis Imaging

         Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

         Ensure delivery of superior customer service and high patient satisfaction levels by diligently tracking concerns and presenting issues at routine management/staff meetings for prompt resolution.

         Conduct performance assessments to ensure cohesiveness between all associates and continued growth.

         Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis.

         Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance.

Insurance/Billing Coordinator (Remote)

         Primary responsibilities: Direct a variety of administrative and operational functions within a remote working environment with a focus on scheduling, insurance billing, and daily operations management

         Responsible for managing the practice Facebook page.

         Process insurance claims, post insurance payments and adjustments. Follow up on aging claims and appeals.

         Coordinate all aspects of outpatient hospital treatment, including insurance pre-authorizations, pre-operative testing and scheduling.

Office Manager (Promotion)

         Primary responsibilities: Make sure all aspects of the office run smoothly including the overall day to day operations of the clinical and administrative departments. 

         Handle patient issues including incorrectly scheduled appointments, billing and insurance issues, etc. as well as marketing efforts for the practice, including managing website content, networking site content, monthly mail and email campaigns as well

         Oversee scheduling to goal for doctors and hygienists as well as analyze production vs. projection and budget reports.

         Process insurance claims and post all insurance payments daily and follow up on bad debt, aging claims and accounts receivables.

         Work with patients to make financial arrangements for each phase of treatment, including third party financing if necessary. 

         Interview, hire, and train new employees.

Consultant

         Primary responsibilities: Consulted with borrowers and banks on mortgage loan modifications as well as comprehensive management of client accounts from inception to close of process.

         Collected and analyzed relevant data and prepare client files for submission to bank.

         Worked directly with bank agents and underwriters to negotiate terms of modification agreements.

         Consulted with clients on execution of agreements and bank follow up.

Consultant

         Primary responsibilities: Worked directly with community banks in terms of analyzing balance sheets in order to identify revenue increasing opportunities.

         Collaborated directly with all levels of executive management including CEO, CFO, and COO.

         Handled all aspects of the consulting process including prospecting, contract negotiations, implementation, and follow up.

         Developed trusting client relationships as well as effective troubleshooting and account management skills.

         Maintained pipeline and client activity report as well as created email prospecting templates used by management for training and distribution to colleagues.

B.S. Business Administration (Emphasis in Finance)

Southeastern Louisiana University