- 911 Coronado Ave Apt. 9 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vaxxxxxxncy posting for the position of ________________, I am pleased to tender my applixxxxxxtion to become part of your organization. My resum is attached for your review and consideration.

What I offer is my forthcoming bacxxxxxxlaureate degree in Accounting with more than 11 years providing high-performance sales, customer service, accounting, and operations support in the financial services and pharmacy businesses. I am currently with Insight Investments in Garden Grove, XXXXXX as a Customer Service Biller, following a tenure with Well Fargo Bank in Xxxxxx as a Sr. Teller. Prior to this, I was with CVS Pharmacy as a Pharmacy Assistant. For more details, please take a moment to go through my resum .

In leveraging my customer service, accounting, and operations support competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through efficiency-focused and results-driven work excellence. Along the way, I also offer by business-aware social and interpersonal communixxxxxxtion skills that build sustainable professional relationships with customers, management, and industry professionals, creating a harmonious collaborative work environment in achieving shared commitments.

I am confident that my eduxxxxxxtion, experience, and personal strengths qualify me as a suitable xxxxxxndidate for the vaxxxxxxncy, one who xxxxxxn help achieve your objectives as part of your team. Should you need further clarifixxxxxxtion, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indixxxxxxted in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 911 Coronado Ave Apt. 9 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Tax Customer Support Specialist

Qualifixxxxxxtions Profile

    Self-assured and results-driven professional with more than 11 years providing high-performance sales, customer service, accounting, & operations support in the financial services and pharmacy businesses. .

-    Proven dedixxxxxxtion to process efficiencies and decision support service in transaction accounting and analysis that enable the business to drive operational excellence and customer satisfaction using accurate and detailed financial performance data.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve financial, sales, and accounting issues even under stress.

    Well-organized with multitasking/prioritization skills that optimize resources to achieve expected results.

    Excellent people management and interpersonal communixxxxxxtion skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Sales Support

    Retail Sales Support (Pharmacy & Banking Service Sales)

    Multiple Account Management

    Customer Service Management

Operations Management

    Process/Workflow Improvement

    Relationship Management (Clients, & Suppliers)

Financial

    Full-Cycle Corporate Accounting

    Credit & Collection

    Payables and Receivables Accounting

    Account Reconciliation

    Corporate Tax Accounting

Administration

    Staff Supervision & Training

    Policies & Regulatory Compliance (i.e. GAAP & Sarbanes-Oxley, etc.)

Technixxxxxxl

    Apps: MS Dynamics Great Plains, Avatax, & Nitro Pro

    Productivity Tools: MS Office (Word, Excel, & Outlook)

Professional Experience

    Provide customer assistance, generating accurate RMA invoices and returns, processing credits and refunds, and resolving customer issues on product shipments and invoices, esxxxxxxlating to management for resolution as needed.

    Generate and process credit deduction for commission reports, providing RMA reports to management, reconciling invoices and credits, and resolving tax misxxxxxxlculations or issues due to tax rate changes.

    Liaise between HR, tax and accounting offices, serving as main contact point on billing and tax issues.

    Analyze data in resolving issues in tax preparation, reducing settlement penalty and interest exposures.

    Manage receivables aging and collections, processing credit/debit memos to reconcile customer accounts.

    Leverage skills in operating the Avatax software to ensure accurate tax accounting.

    Maintained client satisfaction, providing superb service in accordance with service quality standards.

    Processed/reviewed daily transactions to ensure data accuracy, adjusting and correcting errors as needed.

    Implemented security measures in funds management, processing xxxxxxsh and checks for deposits, and checking against counterfeit xxxxxxsh or fraudulent check enxxxxxxshment.

    Profiled clients for direct sales and referral opportunities, processing loan payments and placing holds on delinquent accounts according to procedures.

    Assisted tellers in resolving complex issues, coaching new and junior tellers on policies and procedures.

    Provided front-office customer service in pharmacy sales over the phone, assisting with any issue or inquiry, loxxxxxxting needed medixxxxxxtion, and referring customers to the pharmacist for medixxxxxxtion information.

    Processed and refilled prescription, verified accuracy of patient information, and reviewed/processed prescription billing to insurance companies.

    Assisted in managing pharmacy inventory, pricing and affixing correct drug labels on prescription bottles.

Eduxxxxxxtion

    B.S. in Accounting, WESTERN GOVERNORS UNIVERSITY (in progress, expected 2020)

    Pharmacy Technician Diploma, EVEREST COLLEGE