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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Profile of Qualifications


  • Detail oriented Professional with 15+ years of experience substantially driving sales revenue and forming lasting relationships.
  • Dynamic interpersonal skills, critical to maintaining positive partnerships.
  • Demonstrated ability to revamp existing processes, leading to significantly increased efficiency within fast-paced environments.
  • Recognized for the ability to increase customer retention.


Key Skills


  Sales Growth


  Process Improvement

  Interpersonal Communication

   Attention to Detail

   Problem Solving

  Customer Service

  Customer Retention

  Relationship Management


Professional Synopsis


Fred Martin Ford Mercedes Benz, Youngstown, OH 2011-Present

Finance Manager

  • Fulfill key leadership position, focusing primarily on delivering top notch customer service, managing financing operations and consistently increasing sales.
  • Thoroughly review financial situations and develop financing solutions for customers with low credit scores.
  • Compile and verify pertinent financing information, submit data to 15-20 lending institutes and educate customers on feasible options.
  • Demonstrate strong interpersonal skills while developing lasting relationships with bank representatives and customers.
  • Utilize various outlets, including television and newspapers, to continually increase dealership exposure and drive sales revenue.
  • Conduct in depth training regarding sales tactics and company processes; continually boost team performance.

Key Achievements:

  • Implemented highly successful strategies, resulting in a 25% growth in sales (from an average of 100 cars monthly to 150+/month).
  • Developed specialized plans resulting in a 100+ point credit score increase within a 2-year period for 60% of clients.
  • Obtained a 60-70% customer retention rate.
  • Contributed extensively to packaging and funding of 35-50 personal sales per month.


Previous Positions:

Greenwood Chevrolet; Finance Manager 2009-2011

Courtesy Autoworld; Finance Manager 2000-2009

Rolling Acres Dodge, Akron, OH; Sales Representative 1998-2000


Education & Professional Development


Sales & Finance Certification, Ford

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