• Detail oriented Professional with 15+ years of experience substantially driving sales revenue and forming lasting relationships.
• Dynamic interpersonal skills, critical to maintaining positive partnerships.
• Demonstrated ability to revamp existing processes, leading to significantly increased efficiency within fast-paced environments.
• Recognized for the ability to increase customer retention.

Fred Martin Ford Mercedes Benz, Youngstown, OH 2011-Present

Finance Manager

• Fulfill key leadership position, focusing primarily on delivering top notch customer service, managing financing operations and consistently increasing sales.
• Thoroughly review financial situations and develop financing solutions for customers with low credit scores.
• Compile and verify pertinent financing information, submit data to 15-20 lending institutes and educate customers on feasible options.
• Demonstrate strong interpersonal skills while developing lasting relationships with bank representatives and customers.
• Utilize various outlets, including television and newspapers, to continually increase dealership exposure and drive sales revenue.
• Conduct in depth training regarding sales tactics and company processes; continually boost team performance.

Key Achievements:

• Implemented highly successful strategies, resulting in a 25% growth in sales (from an average of 100 cars monthly to 150+/month).
• Developed specialized plans resulting in a 100+ point credit score increase within a 2-year period for 60% of clients.
• Obtained a 60-70% customer retention rate.
• Contributed extensively to packaging and funding of 35-50 personal sales per month.

Previous Positions:

Greenwood Chevrolet; Finance Manager 2009-2011

Courtesy Autoworld; Finance Manager 2000-2009

Rolling Acres Dodge, Akron, OH; Sales Representative 1998-2000

Sales & Finance Certification, Ford