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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, increasing operational revenue, diffusing escalated customer service situations, and managing lead generation activities. Highly adept in improving revenue in addition to maintaining strong communication with co-workers, clients, and members of executive management.
Key Competencies
Sales/Business Development Territory Management Staff Training Contract Negotiation
Cost Reduction Client Presentations Relationship Management Customer Retention
Process Improvement Oral/Written Communication Inventory Controls
Education
Bachelor s Degree, Expected 2020, Portland State University, Portland, OR
Professional Experience
Verizon Wireless 2007-2017
General Manager
Directed the day to day sales and business development logistics within a fast-paced retail environment with a focus on increasing productivity and operational revenue
Designed and implemented innovative strategies aimed at increasing strategic business growth in addition to managing key client accounts
Consistently achieved 115% of individual sales metrics, obtained a shrink level of less than .20 deficit, and successfully generated over $1MM in monthly equipment sales and $76K in reoccurring monthly revenue
Supervised internal sales and customer service teams which required providing coaching and guidance along with diffusing employee relations issues
Oversaw the recruiting and onboarding of over 25 employees, provided performance reviews, and led the internal team to a Top 10 Sales Performance Scorecard in PNW
Successfully obtained a 75% NPS rating based on 8K customers per month which exceeded a target of 55%
Instrumental in the creation and implementation of several employee development programs which were utilized by over 200 employees
Professional Achievements Include:
o Appointed VZW Lead Representative
o Women s Leadership Nominee
o Winner s Circle Recipient
o Achieved 100% NPS Leadership Rating
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and account management roles with experience in overseeing sales operations within competitive environments, designing innovative sales strategies, and supervising sales/customer service team members. In addition, I have strong experience in building positive relationships with both prospective and existing clients, monitoring financial metrics, and increasing brand awareness/engagement levels.
Some of my key accomplishments include:
Successfully obtained a 75% NPS rating based on 8K customers per month which exceeded a target of 55%
Consistently achieved 115% of individual sales metrics, obtained a shrink level of less than .20 deficit, and successfully generated over $1MM in monthly equipment sales and $76K in reoccurring monthly revenue
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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