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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Abc@xyz.com xxx-xxx-xxxx
Recent graduate with a B.A. in Psychology and several years of experience in high-stress home healthcare and customer service roles. Experienced in providing stellar medical support to clients in an in-home environment, assisting with appointment scheduling, and monitoring for changes in client mental status. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Community Involvement Client Assessments Coaching/Training Client Education
Identifying Baseline Standards Attention to Detail Community Resources Customer Service/Support
Team Leadership Microsoft Office Suite Report Generation Oral/Written Communication
Education & Licensure
B.A., Psychology, Minor in Music, Goucher College, Baltimore, MD
Human Resources Certificate, Delaware County Community College, Media, PA
Irish History, Culture, and Music Courses, National University of Ireland-Galway
Professional Experience
Epic Developmental Services, Trevose, PA 2016-Present
Habilitation Therapist
- Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and patient satisfaction levels
- Plan and manage projects, plan comprehensive lessons, facilitate field trips, and work closely with community agencies in regards to teaching life skills to clients
- Identify baseline standards based on individual student needs, monitor growth metrics, and assess the local community in order to determine the feasibility of independent living
Holiday Inn Express and Suites, Warminster, PA 2015-2016
Front Desk Agent
- Coordinated customer service and administrative tasks within a hospitality environment which included checking guests in/out, answering customer inquiries, and processing transactions
- Ensured internal standard operating procedures were consistently followed, provided training to staff members, and diffused escalated customer service situations
- Utilized superior communication and interpersonal abilities to successfully build rapport with customers, co-workers, and members of executive management
Additional Professional Experience Includes: Sales Associate, Old Navy, 2013-2014
Community Involvement
Leadership Team Leader, Goucher College Christian Fellowship, 2013-2015
Connections Peer Facilitator/Instructor, Goucher College, 2013-2014
Volunteer Supervisor, The Samaritan Woman, 2013-2014
Varsity Lacrosse Team Member, Goucher College, 2011-2012
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