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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Driven, focused, and hard-working Administrative Professional with 10+ years of experience providing administrative support within a variety of environments. Experienced in managing daily office operations, providing superior customer service, managing complex databases, and utilizing CRM systems to maintain customer files. Equipped with superior communication and interpersonal abilities with a significant ability to build positive relationships with others.

 

Key Competencies

 

         Administrative Support

         Team Leadership

         Database Management

         Customer Service/Support

 

         File Management

         Oral/Written Communication

         Office Management

         CRM Systems

 

         Microsoft Office

         Attention to Detail

         Complex Problem Solving

         Inventory Management

 

Professional Experience

Alameda County Register of Voters May 2016-June 2016

Election Support Staff

  Directed day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Maintained voting equipment and supplies, monitored machine dispatch, and oversaw the delivery of classroom voting materials

  Utilized superior analytical abilities to maintain complex electronic files/databases in addition to consistently maintaining positive relationships with co-workers and community members

 

Patterson Dental January 2009-July 2015

Customer Service/Receptionist

  Facilitated operations within a dental office environment which centered on answering incoming phone calls, scheduling appointments, and assisting patients with account related inquiries

  Processed patient account changes, performed account research as needed, maintained patient files, and successfully diffused escalated customer service situations

  Ensured organizational best practices were continuously followed, made appropriate service recommendations to patients, and created new patient files

 

Sea Tel Cobham September 2006-October 2008

Clerical Parts Associate

  Coordinated various clerical functions within the organization which included answering incoming calls, handling order inventory, and reporting defective and/or malfunctioning parts

  Played a lead role in streamlining the assembly of basic parts which resulted in successfully building more complex parts

 

Contra Costa County Human Services May 2004-July 2006

Clerical Associate

  Managed clerical operations within an office environment which included reviewing and processing Med-Cal documentation/correspondence in addition to addressing incoming calls

  Updated internal databases with client information, provided administrative support to members of management, and assisted with special projects as needed

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