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Yyyyyy x. yyyyyy

1105 S Ocean Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Hardworking, enthusiastic and trusted Management Professional with 14 years of diverse customer-facing experience, primarily in the food and beverage sector. Driven to serve customers in a manner that guarantees fulfillment of their respective needs. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Guide and mentor supervisees to adopt a service-oriented mindset in order to guarantee customer satisfaction. Leverage people management skills to drive staff in both individual and team environments. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Call upon a pragmatic method to achieving goals and managing operations while under budgetary limits. Establish and sustain strong and lasting relationships with both personnel and customers. Now in pursuance of a Regional or Area Manager role in the restaurant or beverage distribution industries that will call on existing core competencies, as well as deliver opportunities for growth.


Key Areas of Expertise


Customer Service | Interpersonal Communication | Needs Assessment | Client Relations | Strategic Planning

Fast Learner | Time Management | Attention to Detail | Organizational Skills | Motivational Leadership | Supervision


Professional Experience


InnoEvent Staffing | Director of Operations (2015-2017)

         Directed client bookings, staffed events, processed payments, searched for new clients and on-boarded new hires

         Achieved feat during the first year of being the only Captain and Bartender for all facility events


Luxottica-Sunglass Hut | Store Manager (2015-2017)

         Oversaw operations for a million-dollar-earning store location; included control of daily, weekly and monthly inventory and all supply ordering duties to ensure merchandise availability

         Carefully secured merchandise by implementing measures that ensured a safe, clean environment for patrons and personnel

         Achieved or surpassed objectives, with the aid of two supervised Managers; allocated workxxxxxxows and scheduled all staff

         Also handled staffing, including recruitment, selection, training and developing new hires

         Maintained positive results by coaching, counseling and disciplining employees; also headed performance assessment measures

         Worked diligently to follow up on all completed work to assess results and note areas in need of improvement

         Surpassed financial goals in preparing an annual budget; scheduled expenditures, assessed variances and took corrective actions as needed

         Fostered a positive rapport with potential and current clients to better comprehend service requirements

         Drove high levels of stability and reputation within the store by ensuring compliance with legal protocols

         Initiated changes in the marketing strategy by reviewing operational and financial statements, as well as departmental sales records

         Stayed informed of professional and technical knowledge through attending educational workshops, reviewing professional publications, establishing strong professional networks and engaging actively in professional societies


TJ Chumps Inc. | Assistant General Manager (2014)

Tijuana Xxxxxxats | Restaurant Manager (2012-2013)

         Developed and set into motion a business plan by surveying restaurant demand; garnered feedback from the local community, assessed competitors, as well as prepared financial, marketing and sales projections and analyses

         Managed hiring, par creation, checklist development, property management, beverage inventory control and staff scheduling

         Attracted customers by developing and implementing marketing and public relations programs; assessed program results and tracked evolving demands in the process

         Devised policies and standard operating procedures (SOPs) by implementing standards centered on production, productivity, quality and service delivery; also crafted comprehensive process improvements as needed

Yyyyyy x. yyyyyy



Assistant General Manager/Restaurant Manager (Continued)

         Guaranteed optimal levels of patron satisfaction by evaluating and auditing food, beverage, and service offerings; processed suggestions for improvements and nurtured ongoing relationships with repeat customers

         Upheld safety, security and health across the facility through stringent enforcement of sanitation protocols; also complied with health and legal regulations and painstakingly maintained security systems

         Led Human Resources operations by recruiting, hiring, training, scheduling, coaching and disciplining managerial staff

         Effectively conveyed job expectations and strongly enforced all relevant company policies and processes

         Surpassed corporate expectations by exploring opportunities to add value to job achievements


The James Royal Palm | Food and Beverage Supervisor (2013-2014)

         Managed daily food and beverage operations per budgetary guidelines and operational standards

         Coached and mentored a motivated F&B team by attracting, hiring, training and appraising talented personnel

         Optimized customer satisfaction, retention and revenue production by consistently ensuring world-class service

         Designed innovative menus that aligned with emerging trends in the industry; also led the purchase of goods and continuously spearheaded process improvements as needed

         Noted customers needs and responded proactively to concerns as they arose

         Reported regularly to management to convey noteworthy sales and productivity achievements

         Established and adhered to set targets, key performance indicators (KPIs), schedules and health and safety regulations

         Paved the way for a two-way communication system that aided in emphasizing a motivated, team-based mindset across all departments


Tgi Friday s | Bartender (2009-2014)

         Handled management duties including bar mix and glassware inventory processes

         Delivered welcoming, timely service in order to deliver a high-caliber guest experience

         Prepared and served a diverse array of alcoholic and non-alcoholic beverages per company-developed recipes

         Recorded drink orders with precision and immediately registered them into a computerized system to ensure accuracy




Bachelor s Degree, Hospitality Management, Xxxxxx International University, 2012

Completed Courses, Hospitality Management, Hocking College


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