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Yyyyyy x. yyyyyy
1105 S Ocean Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Hardworking, enthusiastic and trusted Management Professional with 14 years of diverse customer-facing experience, primarily in the food and beverage sector. Driven to serve customers in a manner that guarantees fulfillment of their respective needs. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Guide and mentor supervisees to adopt a service-oriented mindset in order to guarantee customer satisfaction. Leverage people management skills to drive staff in both individual and team environments. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Call upon a pragmatic method to achieving goals and managing operations while under budgetary limits. Establish and sustain strong and lasting relationships with both personnel and customers. Now in pursuance of a Regional or Area Manager role in the restaurant or beverage distribution industries that will call on existing core competencies, as well as deliver opportunities for growth.
Key Areas of Expertise
Customer Service | Interpersonal Communication | Needs Assessment | Client Relations | Strategic Planning
Fast Learner | Time Management | Attention to Detail | Organizational Skills | Motivational Leadership | Supervision
Professional Experience
InnoEvent Staffing | Director of Operations (2015-2017)
Directed client bookings, staffed events, processed payments, searched for new clients and on-boarded new hires
Achieved feat during the first year of being the only Captain and Bartender for all facility events
Luxottica-Sunglass Hut | Store Manager (2015-2017)
Oversaw operations for a million-dollar-earning store location; included control of daily, weekly and monthly inventory and all supply ordering duties to ensure merchandise availability
Carefully secured merchandise by implementing measures that ensured a safe, clean environment for patrons and personnel
Achieved or surpassed objectives, with the aid of two supervised Managers; allocated workxxxxxxows and scheduled all staff
Also handled staffing, including recruitment, selection, training and developing new hires
Maintained positive results by coaching, counseling and disciplining employees; also headed performance assessment measures
Worked diligently to follow up on all completed work to assess results and note areas in need of improvement
Surpassed financial goals in preparing an annual budget; scheduled expenditures, assessed variances and took corrective actions as needed
Fostered a positive rapport with potential and current clients to better comprehend service requirements
Drove high levels of stability and reputation within the store by ensuring compliance with legal protocols
Initiated changes in the marketing strategy by reviewing operational and financial statements, as well as departmental sales records
Stayed informed of professional and technical knowledge through attending educational workshops, reviewing professional publications, establishing strong professional networks and engaging actively in professional societies
TJ Chumps Inc. | Assistant General Manager (2014)
Tijuana Xxxxxxats | Restaurant Manager (2012-2013)
Developed and set into motion a business plan by surveying restaurant demand; garnered feedback from the local community, assessed competitors, as well as prepared financial, marketing and sales projections and analyses
Managed hiring, par creation, checklist development, property management, beverage inventory control and staff scheduling
Attracted customers by developing and implementing marketing and public relations programs; assessed program results and tracked evolving demands in the process
Devised policies and standard operating procedures (SOPs) by implementing standards centered on production, productivity, quality and service delivery; also crafted comprehensive process improvements as needed
Yyyyyy x. yyyyyy
Continued
Assistant General Manager/Restaurant Manager (Continued)
Guaranteed optimal levels of patron satisfaction by evaluating and auditing food, beverage, and service offerings; processed suggestions for improvements and nurtured ongoing relationships with repeat customers
Upheld safety, security and health across the facility through stringent enforcement of sanitation protocols; also complied with health and legal regulations and painstakingly maintained security systems
Led Human Resources operations by recruiting, hiring, training, scheduling, coaching and disciplining managerial staff
Effectively conveyed job expectations and strongly enforced all relevant company policies and processes
Surpassed corporate expectations by exploring opportunities to add value to job achievements
The James Royal Palm | Food and Beverage Supervisor (2013-2014)
Managed daily food and beverage operations per budgetary guidelines and operational standards
Coached and mentored a motivated F&B team by attracting, hiring, training and appraising talented personnel
Optimized customer satisfaction, retention and revenue production by consistently ensuring world-class service
Designed innovative menus that aligned with emerging trends in the industry; also led the purchase of goods and continuously spearheaded process improvements as needed
Noted customers needs and responded proactively to concerns as they arose
Reported regularly to management to convey noteworthy sales and productivity achievements
Established and adhered to set targets, key performance indicators (KPIs), schedules and health and safety regulations
Paved the way for a two-way communication system that aided in emphasizing a motivated, team-based mindset across all departments
Tgi Friday s | Bartender (2009-2014)
Handled management duties including bar mix and glassware inventory processes
Delivered welcoming, timely service in order to deliver a high-caliber guest experience
Prepared and served a diverse array of alcoholic and non-alcoholic beverages per company-developed recipes
Recorded drink orders with precision and immediately registered them into a computerized system to ensure accuracy
Education
Bachelor s Degree, Hospitality Management, Xxxxxx International University, 2012
Completed Courses, Hospitality Management, Hocking College
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