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Yyyyyy x. yyyyyy

xxx-xxx-xxxx |


Profile of Qualifications


  • Results-driven Professional with 30+ years of experience in account management, project management and customer service within the telecommunications industry.
  • Strong interpersonal communication skills, key to building and maintaining positive relationships.
  • Excellent analytical problem-solving and organizational skills.
  • Proven track record of meeting timelines and exceeding expectations.


Key Areas of Expertise


  Account Management

   Interpersonal Communication

  Project Management



  Relationship Building

  Attention to Detail

Professional Synopsis


AT&T Corporation, Houston, TX 2013-Present

Account Manager

  • Fulfill key account management position, focusing primarily on delivering high quality service to 20+ domestic / global commercial clients.
  • Strategically identify client needs and develop individualized solutions to ensure fulfillment.
  • Maintain open lines of communication with clients; promptly resolve inquiries and handle issues.
  • Conduct in-depth research and devise highly effective business development strategies.
  • Uncover prospective clients and form positive relationships.
  • Participate in continuing education initiatives.

Key Achievements:

  • Consistently rank within the 85-90 percentile success rate for error-free project completion and revenue retention.
  • Revamped tracking process to improve query response / resolution time.


SBC Communications, Houston, TX 1999-2007

Communications Consultant

  • Received merit based promotion due to strong leadership and organizational skills.
  • Identified customer needs and made knowledge based recommendations to promote various telecommunications services.
  • Developed data and voice communication solutions for large corporations.
  • Serviced clients in various industries, including oil and gas.

Key Achievements:

  • Exceeded 90 percentile for all billing and completion metrics.
  • Recipient of President s Circle Award in 1999.


Southwestern Bell Telephone Company [SWBT], Houston, TX 1977-1999

Service Representative

  • Provided high quality support throughout assigned territory; associated duties included management of orders and billing within consumer services department.
  • Performed full-cycle account management; established rapport, maintained relationships and ensured overall satisfaction.

Key Achievements:

  • Successfully increased collections metrics by 3% by revamping billing processes.
  • Contributed extensively to special project at Rice University to improve connectivity.


Professional Development


Health Information Management Coursework Completed, Houston Community College

Relevant coursework completed in HIPAA rules & guidelines, medical terminology, anatomy and physiology.

Volunteer, Texas Children s Hospital [TCH]; 2008-Present

Contributed extensively to project migrating medical records to EPIC EMR; provided critical support to one hospital segment.

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