• Detail-oriented Professional with 5+ years of experience providing support in fast-paced medical environments.
• In depth knowledge of HMOs, PPOs, Worker s Compensation, Medicare and Medi-Cal.
• Skilled in utilizing strong attention to detail to review information for discrepancies and create effective resolutions.
• Experienced in ICD9, CPT4, HCPCS and DRG coding.
• Demonstrated ability to maintain quality control, perform various administrative tasks and maintain adherence to contract terms.
• Dynamic interpersonal communication skills, key to delivering high quality service to patients.
• Bilingual in English and Luganda.

Master of Science in Healthcare Administration, Concentration in Informatics

Saint Joseph s University, Philadelphia, PA; 2015-Present

Bachelor of Science in Public Health

Santa Clara University, Santa Clara, CA; 2013

UCSF Medical Center Patient Financial Services, San Francisco, CA 2013-Present

Commercial Senior Collections Representative (2015-Present)

• Leverage excellent organizational abilities while managing various collections operations.
• Thoroughly review data for discrepancies, underpayments and incorrect payments; conduct in depth follow up to ensure proper collection of funds.
• Utilize strong negotiation skills to set up payment plans and increase collection of overdue funds.
• Demonstrate top notch interpersonal skills throughout interactions with patients, team members and upper level management.
• Maintain adherence to department policies / procedures throughout all day to day operations.

Correspondence Assistant level 3 (2013-2015)

• Performed various administrative tasks in a fast-paced environment.
• Demonstrated a strong attention to detail while maintaining proper inventory levels, managing department budget and handling billing operations.
• Thoroughly review information to verify coverage information.
• Responsible for processing requests for W9s from payors.

Breathe California of the Bay Area, San Jose, CA 2011-2013

Intern / Project coordinator

• Utilized excellent organizational abilities to facilitate various community events.
• Conducted in depth testing, recorded results and analyzed data.

Santa Clara University School of Science, Santa Clara, CA 2011-2012

Research Assistant (BioL 170)

• Demonstrated strong organizational skills while contributing to various research projects.
• Responsible for collecting samples, compiling information and analyzing data.
• Generated detailed reports to show findings.