Business Professional, seeking to utilize in-depth, relevant experience and background in a challenging Customer Service/Call Center Representative assignment

  Bachelor of Arts, Michigan State University

  Exceptional strengths in providing highest levels of customer support and service; expertise in developing marketing as well as sales plans focused on achieving outstanding productivity and meeting as well as exceeding sales goals and objectives

  Continually utilize outstanding skills in interpersonal relationship development as well as oral and written communication to grow customer account base while delivering exemplary personal service for existing clientele; excel at gaining insight into needs of clients and tailoring products and materials that address those requirements

  Proficiency in use of MS Excel/Word, Microsoft Windows, The Agency Manager (TAM), In-house software and email systems

AAA/ACG (Auto Club Group), Dearborn, MI 2012 Present

Customer Service/Life Insurance Sales

       Effectively serve needs of members by providing highest levels of customer support and service while offering consultative advisement concerning various types of insurance coverage.

       Skillfully assess needs and develop products and materials for clients to address requirements; develop and maintain strong, supportive relationships.

Farmers Insurance/The Anistia Thomas Agency, Ann Arbor, MI 2011 2012

Licensed Insurance Agent

       Optimized revenue production by targeting and generating new business while concurrently servicing and developing existing clients; designed quotes for Farmers subsidiary customers and provided information regarding positive advantages and growth of Agency as well as Farmers Insurance organization.

Combined/Sterling Life Insurance Company, Southfield, MI 2009 2011

Licensed Sales Agent

       Successfully marketed and sold health, life and prescription drug insurances to senior citizens within assigned territory; products included Medicare supplement plans, prescription drug coverage, cancer support programs and coverage to meet Critical Care needs.

Colt Park Insurance, Brighton, MI 2007 2008

Insurance Sales Agent

       Held comprehensive responsibilities for growing new customer account base while maintaining and servicing needs of existing clientele; skillfully utilized prospecting files, cold calling, appointment walk-in and referrals from multiple sources.

       Identified customer needs and provided excellent consultative advisement on multiple products/services that met those requirements; ensured continual positive relationships between customers and Cold Park Insurance.

Allstate Insurance, Toledo, OH 2005 2007

Insurance Sales Agent

       Utilized varied and multiple sources to acquire sales/customer leads and continually employed interpersonal relationship-building skills to develop excellent agency environment while providing customers with insurance designed to meet their individual needs.

       Delivered in-depth training to telemarketing staff based on personal success in converting potential sales to accounts while growing unit productivity.

       Maintained continual follow-up with policyholders and employed persuasive sales skills to provide information and recommendations on additions or changes to existing policies.

Enterprise Rent-a-Car, Detroit Group, Farmington Hills, MI 1998 2005

Branch Manager

       Held comprehensive responsibilities for all operational actions including personnel hiring, training and scheduling; managed unit marketing activities and performed inside/outside sales, with a resultant increase of 75%.

       Served in liaison role between insurance organizations and repair/body shops to ensure strong customer satisfaction and service while supporting repeat business and increased sales.

Woody s Oasis, East Lansing, MI 1994 1998

Assistant Manager

         For this specialty world market store, provided comprehensive operational management, including conducting all marketing activities and increasing sales; managed daily sales journal.

G-M Underwriters Agency, Inc., East Lansing, MI 1989 1994

Insurance Sales Representative

         In this initial assignment within the insurance sales sector, was tasked with serving as sole manager for independent office of National Underwriting Agency; was responsible for preparing and executing contracts, managing financial transactions and processing all claims.

         Directed all aspects of health insurance involvements by university students and faculty personnel.

Michigan State University, East Lansing, MI

Bachelor of Arts, Telecommunications

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am seeking a challenging assignment as Customer Service/Call Center Representative with the Brighton Center for Specialty Care healthcare facility scheduled to be opened soon as the newest University of Michigan Ambulatory Care facility, with a mandate for providing the highest levels of services for children as well as adults.

As demonstrated by my attached resume, during my long tenure in the insurance industry sector I have gained exceptional skills and experience in providing outstanding customer service while developing expertise in working telephonically with individuals, responding to inquiries and in general dealing with and resolving a wide array of problems and issues.

During my years of service within the insurance industry I have focused on providing compassionate, positive and enthusiastic support for my clients while utilizing my experience to provide well-considered counsel and advisement on products and services that best meet their needs and assist in accomplishing their long-range goals.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.

Sincerely,

Yyyyyy x. yyyyyy

Attachment

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

Thank you for meeting with me recently to discuss the Customer Service/Call Center Representative position at the Brighton Center for Specialty Care. After reflecting on our conversation and considering the various responsibilities of this assignment, I continue to be convinced that my multiple skills, business acumen and experience, as well as my drive to perform at and beyond expectations, would make me the ideal individual to fill this role.

If you have any questions that I could answer, or areas of concern that still need to be addressed, I hope you will contact me so that we can continue to develop communication and a clear understanding and alignment of our complementary goals.

To reiterate, I believe I would be the right person for this assignment and I look forward to hearing from you at your earliest convenience to further discuss possibilities and options.

Thank you again for your time and consideration,

Professionally,

Yyyyyy x. yyyyyy