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Executive/Senior Technical Support Specialist
Well-rounded and energetic professional with 20 years of valuable experience seeks new challenge and opportunity to apply consummate skills to optimize operations of a dynamic organization.
Project/Asset Management
Networking
Personal Computer Repair
Software Testing
Printer/Copier Repair
Inventory Management
Investment Recovery
Troubleshooting
Customer Service
Professional Profile
Results-driven, client-focused professional who ensures exceptional customer service and end user support while consistently exceeding aggressive performance goals
Optimize business development, productivity and revenue growth through proficient troubleshooting, repair, and maintenance of diverse hardware and software across various desktop, laptop and network systems
Well versed in system configuration and testing and software testing along with Active Directory administration, local domain management and backup and recovery operations
Expertly translate individual needs into responsive, cost-effective business system solutions/applications
Strong leader and team player; effectively interface with senior management and staff and productively communicate technical/complex information through direct interface and quality manuals/documentation
CompTIA A+ Certified Professional; Certified Technician on varied printers and office equipment brands
Employment History
Executive Technician 05/2014 Present
MTM Technologies/Webster Bank ▪ Waterbury, CT
In capacity of Lead Technician, productively support executive staff along with 150+ employees in IT operations of 3 locations and 1 branch across Waterbury region
Effectively interface and collaborate with executive staff in achieving objectives and expertly report related IT issues to senior management on daily basis
Provide quality hardware and software support of Windows 7-based systems in both virtual and physical environments; includes user training and support
Expertly consult with users to define and address needs and requirements, consistently ensuring compliance with critical information security/assurance policies, principles and practices
Actively partner with cross-functional groups to address hardware and software issues and deliver effective solutions; includes working with desktop operations and networking teams
Proficiently troubleshoot, diagnose and resolve hardware, software and related technical issues as well as install and maintain hardware/software; facilitate backup/recovery operations, including weekly tape backup
Technical Support Specialist 09/2011 05/2013
Stefanni/Alcoa Howmet ▪ Winsted, CT
Consulted with users to define and address needs/requirements, efficiently troubleshot, diagnosed and resolved hardware, software and technical issues and delivered ongoing support and training as well as installed and maintained hardware/software and performed backup and recovery functions
As Active Directory Administrator of shop floor local domain, contributed technical and leadership skills toward managing/supporting domain user accounts; spanned addition, modification and removal of objects
Efficiently maintained shop floor, from promptly replacing damaged network lines to collaborating with cross-functional groups, including engineering and quality assurance teams, in supporting hardware
Field Engineer 11/2004 11/2010
Staffing Options/AOS ▪ Cromwell, CT; 02/2010 11/2010
RCM Technology ▪ Hartford, CT; 02/2009 08/2009
Connecticut Business Systems ▪ Newington, CT; 11/2004 07/200, 02/2008 07/2008
Xerox Corporation Norwalk ▪ Stamford, CT; 10/2005 03/2006
Built successful career, progressing from optimizing Xerox Solid Ink printers performance to traveling to client locations troubleshooting and resolving broad-scope computer and printer hardware/software issues and providing user training and support; repaired desktops, portables, printers, and workstations
Played key role in testing, configuring and installing new systems; included parts management
Education & Professional
Development
AS, Information Technology, Almeda University; 09/2005 CompTIA A+ Certified Professional
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