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Executive/Senior Technical Support Specialist

Well-rounded and energetic professional with 20 years of valuable experience seeks new challenge and opportunity to apply consummate skills to optimize operations of a dynamic organization.


Project/Asset Management


Personal Computer Repair

Software Testing

Printer/Copier Repair

Inventory Management

Investment Recovery


Customer Service


Professional Profile


  Results-driven, client-focused professional who ensures exceptional customer service and end user support while consistently exceeding aggressive performance goals

  Optimize business development, productivity and revenue growth through proficient troubleshooting, repair, and maintenance of diverse hardware and software across various desktop, laptop and network systems

  Well versed in system configuration and testing and software testing along with Active Directory administration, local domain management and backup and recovery operations

  Expertly translate individual needs into responsive, cost-effective business system solutions/applications

  Strong leader and team player; effectively interface with senior management and staff and productively communicate technical/complex information through direct interface and quality manuals/documentation

  CompTIA A+ Certified Professional; Certified Technician on varied printers and office equipment brands


Employment History


Executive Technician 05/2014 Present

MTM Technologies/Webster Bank Waterbury, CT   

  In capacity of Lead Technician, productively support executive staff along with 150+ employees in IT operations of 3 locations and 1 branch across Waterbury region

  Effectively interface and collaborate with executive staff in achieving objectives and expertly report related IT issues to senior management on daily basis

  Provide quality hardware and software support of Windows 7-based systems in both virtual and physical environments; includes user training and support

  Expertly consult with users to define and address needs and requirements, consistently ensuring compliance with critical information security/assurance policies, principles and practices

  Actively partner with cross-functional groups to address hardware and software issues and deliver effective solutions; includes working with desktop operations and networking teams

  Proficiently troubleshoot, diagnose and resolve hardware, software and related technical issues as well as install and maintain hardware/software; facilitate backup/recovery operations, including weekly tape backup


Technical Support Specialist 09/2011 05/2013

Stefanni/Alcoa Howmet Winsted, CT

  Consulted with users to define and address needs/requirements, efficiently troubleshot, diagnosed and resolved hardware, software and technical issues and delivered ongoing support and training as well as installed and maintained hardware/software and performed backup and recovery functions

  As Active Directory Administrator of shop floor local domain, contributed technical and leadership skills toward managing/supporting domain user accounts; spanned addition, modification and removal of objects

  Efficiently maintained shop floor, from promptly replacing damaged network lines to collaborating with cross-functional groups, including engineering and quality assurance teams, in supporting hardware


Field Engineer 11/2004 11/2010

Staffing Options/AOS Cromwell, CT; 02/2010 11/2010

RCM Technology Hartford, CT; 02/2009 08/2009

Connecticut Business Systems Newington, CT; 11/2004 07/200, 02/2008 07/2008

Xerox Corporation Norwalk Stamford, CT; 10/2005 03/2006

  Built successful career, progressing from optimizing Xerox Solid Ink printers performance to traveling to client locations troubleshooting and resolving broad-scope computer and printer hardware/software issues and providing user training and support; repaired desktops, portables, printers, and workstations

  Played key role in testing, configuring and installing new systems; included parts management



Education & Professional Development


AS, Information Technology, Almeda University; 09/2005 CompTIA A+ Certified Professional

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