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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable management/operations professional with 15+ years of experience within high-stress environments and a keen ability to lead others and successfully lead large-scale projects within quickly changing environments. Experienced in fostering relationships with internal customers, developing operational and/or logistical strategies, and increasing efficiency levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.
Key Competencies
Operations Management Change Management Staff Development/Training Project Management Lifecycle |
Vendor Management Strategy Development Project Management User Acceptance Training |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
|
Professional Experience
Hewlett Packard (USA) Ltd. December 1998-Present
IT Delivery Manager (2015-Present)
- Direct day-to-day technical operations within a fast-paced environment with a focus on increasing productivity and efficiency
- Supervise a team of technical staff members which are responsible for facilitating both data warehousing and BI solutions for internal channel data
- Monitor program budgets, maintain positive relationships with third-party vendors, identify program metrics, and establish standard operating procedures
IT Program/Project Manager-Information Technology (2009-2015)
Coordinated large-scale technical projects which required superior time management, analytical, and managerial abilities
Projects Include:
o HP Separation; Supervised a team of 60 IT Engineers during the separation and setup of a complex channel data BI solution which supported over 70% of HP revenue
o Oversaw the setup of 30 servers, tested over 80 interfaces using both downstream and upstream systems, and facilitated testing with 3 regional business users
o AMS BI Solution Hardening Project; Played a lead role within a business team which handled the defining and roadmap development of a 2 year project
o Managed the release of both 1 and 2 project plans, supervised project technical teams, led system design discussions, and created standard operating procedures
o Integration of LAC Region into Global Solution; Guided the strategic integration of channel business within Latin America into a global asset (4 main assets, 15+ secondary assets)
o Oversaw project lifecycle activities such as defining project scope, allocating project resources, and test plan execution in addition to ensuring continuous alignment with global strategy
o Performed in-depth business requirement analysis, supervised a staff of 20 Developers, led a solution deployment team, and completed user acceptance testing
o Additional Projects Include: Indirect @ Net Valuation Project, Sales Comp Data Improvement Project, Enhance EMEA Reporting Solution, and Implementation of Global Channel Data Warehouse Project
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
IT Program Manager and Domain Portfolio Planner-Information Technology (2009-2011)
Completed large-scale domain portfolio planning which required developing a 3-year capability roadmap, developing program management strategy, and resolving project related issues
Played an integral role in the development of a global data warehousing solution, performed project staffing, and created project budget
IT Program/Project Manager-Information Technology (2000-2009)
Instrumental in the management and implementation of several technical projects and/or programs which required superior communication and analytical abilities
Projects/Programs Include:
o Partner ID Strategy Program; Led the design and implementation of a Pan-HP Partner ID Strategy program which included streamlining single partner identification processes
o Global Partner Data Collection Solution Project; Devised and recommended a strategic plan in order to implement a large-scale global solution within the organization
o Created RFP responses to internal business teams, defined appropriate project solutions, supervised a team of 10 technical staff members, and validated partner sales and inventory data
o Played a lead in the roll-out of a global solution within the U.S. which included utilizing standard HP methodologies and completing project testing
o Pan-HP Data Center Consolidation Project; Successfully led the migration of 30 applications into a new data center along with retiring outdated applications
System Management Engineer-NetServer R&D Division (1998-2000)
Directed several engineering and managerial tasks with a concentration on leading cross-functional teams during the testing/qualification of NetServer
Designed prototype schedules, implemented test plans and configuration, defined the complex assembly process, and signed off on the product s final release
Worked closely with the Technical Marketing Team in order to create comprehensive product training and other technical program materials
Education
Masters of Business Administration
California State University, Fresno, CA
B.S., Electrical Engineering-Emphasis in Digital System and Computer Architecture
California State University, Fresno, CA
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