Yyyyyy x. yyyyyy

Energetic, positive and loyal Hospitality Manager with years of award-winning background experience. Skilled in achieving growth in challenging settings by being willing to swiftly master new practices and forms of technology. Personable with a client-centered demeanor. Now seeking a managerial opportunity in the industry with a housekeeping operations emphasis, preferably in a large hotel setting.

         Achieved West Inn s annual goals with 98-100% in breakfast and health inspections

         Upheld a noteworthy #1 Travelers ranking out of 36 hotels on Trip Advisor in 2017; uphold rankings in the top two since opening and earned the Trip Advisor Family Critic Award for 2017

         Effectively built an award-winning team during tenure with West Inn, resulting in receipt of many honors

         During nine-year tenure with GBI, held Reservation Agent, Human Resources, Accounts Payable and Executive Assistant roles

         Rose to GBI s General Manager rank due to understanding the inner workings of how to effectively lead operations; led the Inn to be named in the Top 50 Places to Work by the Xxxxxx Business Journal in 2003

         Also earned the Xxxxxx Finest Service Award through the SD Convention & Visitors Bureau in 2000

         Served on the Safety Committee with both Inns

         Drove for Uber from 2013 until 2014 in addition to career history below; held a 4.8-star rating out of five and sharpened service delivery acumen significantly

West Inn and Suites

Director of Housekeeping, 2007-Present and Front Office Manager, 2006-2007

         Multitask effectively to coordinate cross-departmental operations

         Supervise and guide an award-winning staff; remain as one of the only original Managers left since the Inn opened in 2006

         Teach and train team members, as well as work alongside the Assistant General Manager, General Manager to delivery top-level customer service

         Drive high levels of cleanliness throughout the Inn and manage housekeeping; follow standards, checklists and procedures for property and room inspections of rooms

         Successful in keeping housekeeping turnover to a minimum; complete daily operational reports

         Liaise with General Managers to achieve goals and align with budgets using effective purchasing and inventory control practices

         Guide and mentor team members in responding to both positive and negative situations with timeliness and diplomacy

         Report issues in rooms and throughout the property by entering tickets through FIXIT system so they are reviewed by the Engineering Team in a timely manner

         Help the General Manager develop and implement the housekeeping portion of the budget; met goal in 2017 in terms of rooms cost portion

         Enter, update and complete housekeeping and front desk department payroll using the ADP Payroll Systems

         Complete all new hire paperwork, TMAF forms, along with verbal and written warnings; also lead 23 performance reviews annually per corporate timelines

         Coded bills and worked with the Accounting Team to ensure all invoices are paid on time

         Engaged in Manager Training courses for the Breakfast Department Health Card

Yyyyyy x. yyyyyy

Glorietta Bay Inn

Front Desk Manager, 1997-2006

         Managed all front desk operations, including supervising an award-winning front desk team and breakfast staff

         Worked in conjunction with Department Managers to keep the Inn running at optimal levels of efficiency; in doing so, delivered first-class service to guests

         Led duties such as hiring, disciplining, terminating, promoting, scheduling and front desk training, as well as managing the department budget

         Fielded payroll functions including reconciliation of employee audits as well as promoting high levels of employee safety in partnership with Human Resources

West Inn and Suites

         #1 Hotel in Carlsbad Trip Advisor Travelers Choice Award, 2008 2017

         Top 100 Values Worldwide Trip Advisor Travelers Choice Award, 2009

         Top 10 Values in Xxxxxx Trip Advisor Travelers Choice Award, 2009

         Top 10 Hotels in USA for Guest Service - Trip Advisor Travelers Choice Award, 2009

         Best Guest Relations AH&LA Award, 2009

         Best Guest Relations CH&LA Award, 2008

         Yyyyyy x. yyyyyy, Manager of the Year CH&LA Award, 2008

Glorietta Bay Inn

         Best Guest Relations CH&LA Award, 2005

         Best Community Relations CH&LA Award, 2005

         Outstanding Manager Nominee CH&LA, 2005

         Best Community Relations AH&LA Award, 2004

         Best Guest Relations AH&LA Award, 2002 2004

College Courses, Mesa Junior College

Volunteer with the neighborhood softball league, both co-ed and regular

Yyyyyy x. yyyyyy

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:

• As a management-level professional, I bring to any position years of impressive customer service experience. My background is primarily comprised of work in the hospitality and lodging sectors.

• To date, my performance and aptitude for leading others to achieve success has resulted in receipt of steady awards, including ones sponsored by Trip Advisor.

• Over the course of my career, I ve proven myself capable of leading my peers and superiors to achieve success. I deliver direction and guidance to others in deadline-driven, fast-paced environments that require an ability to work well under pressure.

• I am often regarded by others as a valuable trainer and mentor. I lead by example and am able to develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting.

• Other core competencies include Strategic Planning, Critical Thinking, Customer Relations, Communications and many more. I actively contribute to processes that fuel positive change.

I am a capable and confident applicant, committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Yours Truly,

Yyyyyy x. yyyyyy

Enc. Resume