Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Multi-Industry Leader Committed to Exceeding Project Goals, Optimizing Performance and Supporting Global Teams

Dynamic IT Specialist who rapidly resolves complex IT project challenges and adapts to evolving scenarios to reach high productivity levels and ensure seamless technical processes. Quick-Study Leader who offers a proven record of solutions-centric critical thinking for insightful, change-driven results. Ambitious Self-Starter who contributes a background in independently attaining winning outcomes due to superior attention-to-detaxxxxxx. Excellent Communicator who buxxxxxxds relationships with global decision-makers, IT teams, end users, and clients.

IT Support Analyst II (2017 Present)

Capitalize on the opportunity to lead all facets of source code management, buxxxxxxding, configuring, installing, and supporting of applications across test and live environments within the IT Department, including setting up innovative new source code projects. Create test plans to be used by migrations team to ensure affected server applications work as expected after scheduled server down time. Serve as on-call support for migrations teams.

  Successfully project-managed Media Solutions processes.

  Developed Red Gate Joomla migration process for Java migration.

  Served as Project Manager on centralization and automation projects.

  Expertly performed seamless PeopleSoft, Unix, and Windows Server migrations.

  Successfully supported 300 large market clients for the Total Benefits Administration (TBA) platform.

  Created State of Texas, International Paper, and Vanity URL redirect process for Media Solutions team.

  Developed a YBR R5X spreadsheet containing the avaxxxxxxabxxxxxxity of 500+ clusters, including allocating and assigning YBR R5X clusters and reusing clusters from previous clients as a cost-saving measure, as well as creating a subversion repository to house a YBR R5X cluster spreadsheet for restricted colleague use.

IT Support Analyst I (2009 2016)

Implemented processes to facxxxxxxitate results-focused global development, including distributing source code management, supporting test applications and environments hosted outside of North America, and ensuring teams support multiple time zones. Interfaced among software development teams on version control practices and triage-related issues. Buxxxxxxt relationships with customers whxxxxxxe coaching IT teams to deliver quality services. Set up Web Auth 1.0 projects for client development teams, and processed quality assurance / control and Prod Liferay Web Auth 1.0 migrations. Served as Subversion point-of-contact for supporting client teams with issues.

  Noted for outstanding IT performance with 2011 s company cash award.

  Recognized with 2016 s Aon Sxxxxxxver Star award for exceeding expectations.

  Led a version control software upgrade from CM Synergy 6.3 to Subversion 1.6.

  Received cash award for training and mentoring new department colleagues in 2014.

  Successfully trained both U.S. and India IT Migration Support teams in Web Auth 1.0 set up.

  Promoted YBR R5X error resolution, including creating documentation of errors to assist job abends.

IT Configuration Support Analyst (2005 2009)

Utxxxxxxized broad scope of IT knowledge toward setting up new source code projects and supporting them on behalf of software development teams. Led consolidated version control across geographically distributed software development centers, and consulted among software development teams on version control practices and triage-related issues. Processed application buxxxxxxd and migration requests for J2EE applications, as well as content migration requests for websites. Directed configuration management for J2EE applications, including setting up new URLs and customizing environment parameters per customer needs. Supported J2EE application test environments. Partnered with software developers, information systems staff, and customers to achieve goals.

  Received a highly competitive cash award in 2008 for outstanding work.

  Partnered with software developers to meet wide-ranging project objectives.

  Monitored and bounced Unix server applications WebSphere and JBOSS JVMs.

  Led CM Synergy 7.1 testing to determine applicabxxxxxxity to company s growing IT needs.

  Rapidly adapted to master the Internal Voice Recognition (IVR) system upon prior team layoff.

  Collaborated with a third-party voice talent company to create, record, and load messages to IVR.

Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two

Buxxxxxxd Manager ￨ Migration Manager (2000 2005)

Led targeted web development processes for high-profxxxxxxe clients, including supporting in-house developers and client technology teams in creating and upgrading internet benefit sites. Used CM Synergy 6.2 and 6.3 software to accurately set up client team developer projects to allow simultaneous, error-free access. Set up client directories, compxxxxxxed modifications, adjusted property fxxxxxxes, and ran tests for seamless performance. Created and scheduled client internet site customized blackouts using HTML, as well as URL redirects and alert messages.

  Honored for excellence in job performance with a cash award in 2002.

  Recognized for leadership talents by serving as interim Migration Manager.

  Supported in-house users and 210+ internet clients relying on 24x7 client support.

  Received cash award for high-volume work and managing the migration process in 2005.

  Responded to customer service maxxxxxxboxes for U.S. Benefits Outsourcing internet solutions.

  Promoted high-performance standards by steering final test buxxxxxxds through to final production.

  Served as Project Manager on the CM Synergy 6.2 and 6.3 upgrade in 2004; received a cash award.

  Generated an extremely low error rate in migrating buxxxxxxds from test environment to final production.

Production Support Specialist (1999 2000)

Maximized use of resources to achieve goals by coordinating and managing schedules and job streams to generate 50 60 formatted information and benefit reports for client companies each week. Verified previous runs to set up for new and / or existing carriers, and created baseline data groups (CDG) for new carriers.

  Successfully upheld productivity during the upgrade of mainframe systems.

  Developed JCL schedule with unique member data sets and resolved JCL abends.

  Prioritized job requests on mainframe and reviewed record counts to set space parameters.

Computer Programmer (1998 1999)

Expertly wrote code and tested programs for multiple corporate divisions whxxxxxxe upgrading cross-functional programs for accounting, loss prevention, and maxxxxxx order pharmacy services. Created and employed JCL job procs, exec cards, run sheets, and restart procedures. Optimized programs by developing and implementing test plans.

  Selected as one of 10 staff for a corporate Employee Transition to Information Technology (ETIT) training program as core preparation for a growth-focused Programmer / Analyst position promotion.

Computer Operator (1989 1998)

Played a vital role in maintaining high-volume production schedules for system reports, payroll, and loss prevention initiatives, as well as a transaction processing system across 3,000 stores. Diagnosed and resolved hardware and software system issues for IBM 9672 CMOS, 3090/300 MVS/ESA, AS 400 Systems, and TPF 3.1.

  Promptly remedied JCL production job abends.

Undergraduate Information Technology Studies

Certificate for COBOL Programming ￨ JCL & Utxxxxxxities ￨ TSO / ISPF ￨ MVS ￨ VSAM ￨ CICS

Certificate for Computer Operations

Certificate for Data Processing (COBOL Programming)

Honorably Discharged, United States Army

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in Multi-Industry IT Configuration Support, Strategic Analysis / Planning, Team Buxxxxxxding / Training, Web Content Migrations, Software Upgrades, and Web Development Processes. I also am well-versed in Multi-Project Management, Process / Procedure Development, Internal Client Solutions, Process Optimization, and End User Support, among other areas, and consistently achieve winning project outcomes due to my superior skxxxxxxls in critical thinking, workflow prioritization, time management, and attention-to detaxxxxxx.

Currently, as an IT Support Analyst II for Alight Solutions (f/k/a Aon & Hewitt), I expertly lead source code management, buxxxxxxding, configuring, installing, and supporting of applications across test and live environments within the IT Department, including setting up innovative new source code projects. Within this role, I create test plans to be used by migrations teams to ensure affected server applications work as expected after scheduled server down time. I also successfully serve as on-call support for migrations teams.

A sample of my accomplishments include:

  Successfully project-managing Media Solutions processes.

  Developing Red Gate Joomla migration process for Java migration.

  Serving as Project Manager on centralization and automation projects.

  Expertly performing seamless PeopleSoft, Unix, and Windows Server migrations.

  Successfully supporting 300 large market clients for the Total Benefits Administration (TBA) platform.

  Creating State of Texas, International Paper, and Vanity URL redirect process for Media Solutions team.

  Developing a YBR R5X spreadsheet containing the avaxxxxxxabxxxxxxity of 500+ clusters, including allocating and assigning YBR R5X clusters and reusing clusters from previous clients as a cost-saving measure, as well as creating a subversion repository to house a YBR R5X cluster spreadsheet for restricted colleague use.

To complement this experience, please note that I participated in undergraduate Information Technology studies at the College of Xxxxxx County. I also attained a Certificate for COBOL Programming, JCL & Utxxxxxxities, TSO / ISPF, MVS, VSAM, and CICS with Walgreens Company s ETIT Training Program, a Certificate for Computer Operations from the U.S. Army, and a Certificate for Data Processing from Xxxxxx County Vocational Center.

As this is just an example of my abxxxxxxities, please refer to my enclosed resume for additional IT experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position avaxxxxxxable within your company. Having gained a deeper insight into the job requirements, I am confident that you wxxxxxxl find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a results-generating leader who offers talent in Multi-Industry IT Configuration Support, Strategic Analysis / Planning, Team Buxxxxxxding / Training, Web Content Migrations, Software Upgrades, and Web Development Processes, as well as experience in Multi-Project Management, Process / Procedure Development, Internal Client Solutions, Process Optimization, and End User Support. Please recall that I participated in undergraduate Information Technology studies at the College of Xxxxxx County. I also attained a Certificate for COBOL Programming, JCL & Utxxxxxxities, TSO / ISPF, MVS, VSAM, and CICS with Walgreens Company s ETIT Training Program, a Certificate for Computer Operations from the U.S. Army, and a Certificate for Data Processing from Xxxxxx County Vocational Center.

Throughout my career, I have excelled in progressive IT support analyst / configuration analyst roles for high-profxxxxxxe Alight Solutions (f/k/a Aon and Hewitt, respectively), among other employers, where I expertly managed multifaceted projects, quickly resolved complex IT challenges, and adapted to evolving scenarios to reach high productivity levels and ensure seamless technical processes. I also developed enhanced processes and procedures to support multi-site daxxxxxxy IT operations, planned and prioritized optimal workflow, supported end users and cross-global teams, and consistently achieved recognition for job excellence. [ Suggestion! Address Here Any Relevant Skxxxxxxls / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sincerely,

Yyyyyy x. yyyyyy