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- 16202 SW 139 Ave Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Project Manager (Healthcare ▪ Pharmaceutical))
Self-motivated and results-driven management professional with more than 11 years providing high-performance sales, customer service, client account management in the insurance and healthcare industries, with a view to transitioning into a more focused project management role in the healthcare business.
- Proven dedication to sales process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Sales & Operations Planning
Customer Service Management
Policies & Regulatory Compliance
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Full-Cycle Project Management
Systems/Business Needs Analysis
Status Documentation & Change Order Management
Project Budget Administration
Staff Supervision & Training
Records & Document Management
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
PM Tools: MS Project
Manage 10 or more Primary Care Physician accounts, assisting the company in growing its health insurance plan membership, prospecting new markets, and handling current member issues to ensure continued patronage and positive word of mouth promotion.
Explore target markets, identifying high-density locations and common schedules to promote and conduct product presentations, promotional community events, and sales seminars, as well as in-home one-on-one sales appointments.
Develop and execute campaigns and community projects that promote advocacy to healthy lifestyles, focusing on a secure future for the immediate family through investments in insurance products.
Build and maintaining professional relationships with current and perspective accounts, insurance brokers, senior executives, and industry professionals to create a synergistic approach to expanding target markets.
Developed and conducted high-impact sales presentations to prospective members, interacting professionally to discover unmet needs, customizing insurance products to match those needs.
Built sustainable professional relationships with provider offices and community leaders to gain access to new leads and events for promotional opportunities.
Organized and hosted table top promotional projects and events throughout the county, serving as a resource on medical insurance products and options to the community.
Processed inbound and outbound client calls to address inquiries and issues, educating callers on Medicare and Humana plans and services as needed to secure a marketing foothold on prospects.
Competed and processed applications of prospective members who qualified for plan coverage.
Education & Credentials
Training, Certification, & Licensure
GOLD COAST PROFESSIONAL SCHOOLS Doral, XXXXXX (2017)
Community Association Manager 18 hour course, Certificate of Completion
XXXXXX DADE COLLEGE Xxxxxx, XXXXXX (2011)
MS Excel 2010 Course, Certificate of Completion
DORAL SCHOOL OF INSURANCE Doral, Xxxxxx.(2005)
40-hour Training, Passed the State of Xxxxxx Health Insurance Exam for 2-40 Insurance License
Volunteer: Habitat for Humanity (2015)
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