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Experienced administrative and operations professional with 8+ years of experience within high-stress environments with a keen ability to lead others and increase organizational efficiency. Experienced in reviewing financial data, ensuring loan package regulatory compliance, and managing customer accounts. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with patients, co-workers, and vendors.

  Directly manage a variety of administrative and logistical functions within a fast-paced environment with a focus on improving efficiency and productivity levels

  Review and verify customer financial and insurance information in addition to ensuring all credit applications are accurate

  Utilize superior communication and interpersonal abilities in order to foster positive relationships with customers while simultaneously verifying citizenship and credit reports

  Maintain detailed logs of both loans and credit applications which includes dealership information, loan related issues, and loan related documents

  Coordinated a variety of logistical functions within the organization which included reviewing loan contract documents, using an online booking system, and ensuring all loan packages adhered to set internal and regulatory standards

  Acted as a point of contact for customers regarding loan questions in addition to preparing dealer packages, conducting loan quality audits, and processing instant credit applications

  Facilitated several account management tasks with a concentration on improving customer satisfaction levels along with successfully diffusing complex customer service issues

  Ensured all departmental best practices were adhered to, documented account transactions, and assisted with escalated customer service calls as needed