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Yyyyyy x. yyyyyy

12680 Hillcrest Road, #4208 Xxxxxx, TX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

  • Dynamic Leader who offers a background in Commercial, Manufacturing, and Facilities environments with talents in Operations Management, Technical Training, Team Building / Training, Budget / Cost Controls, Account Management, Sales Support, OSHA, Safety Control, Change / Transition Management, and Customer Service.
  • Top Performer who can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage within wide-ranging markets.
  • Excellent Communicator who builds and sustains synergistic relationships with senior-level management, technical / business teams, engineers, contractors, and customers; excels in both autonomous and collaborative work environments; and seamlessly leads multi-site staff by example and with integrity.

 

Professional Synopsis

 

Regional Technical Manager Goodman Daikin, Xxxxxx, TX 2014 Present

 

  Capitalize on the opportunity to lead forward-thinking technical services supporting the Daikin unitary and ductless product line for North and West Xxxxxx markets, including providing support via phone, email, and on-site visits for residential, commercial, and VRV / VRF equipment, as well as investigating warranty claims as required.

  Investigate Consumer Affairs cases and provide feedback to corporate, along with providing real-time feedback on equipment issues to factory engineers and further approving DOA and labor claims for contractors.

 

  Delivered training classes at branch locations and customer facilities on diverse equipment.

  Provided technical support for Regional Manager, Area Service Manager, and Territory Sales Manager.

 

Regional Operations Manager Lennox National Account Services, Various Locations, TX 2004 2014

 

  Strategically steered high-volume regional operations by regularly traveling to various assigned locations to align companywide goals with on-site performance, including conducting employee meetings, facilitating operations inspections for compliance with policies and procedures, and managing key customer accounts.

  Maximized use of resources to attain goals by performing essential training and mentoring of all associates.

 

  Consistently cited as a Top Performer within the company with budgets at and / or above plan.

  Positioned employees for future success by consistently driving professional staff growth / development.

  Recognized for job excellence with top promotions, including branch management and district operations.

 

Supervisor North Florida Xxxxxx Metro Technical Service, Schaumburg, IL 2000 2004

 

  Led targeted decision-making for high-volume North Florida- and North Xxxxxx-based commercial installation projects, including facilitating end-to-end accountability for projects with nationally recognized customer accounts, as well as driving project-oriented results from inception through to installation to achieve objectives.

  Optimized account satisfaction and customer service delivery by facilitating ongoing maintenance as required.

 

  Spearheaded results-generating process improvements while troubleshooting key challenges.

  Drove success by expertly performing hands-on account management and sales staff support.

 

Senior Technical Advisor The Coca-Cola Company, Atlanta, GA 1991 1999

 

  Played a vital role in mentoring and managing a details-focused team of field technicians while coordinating and managing key customer accounts, handling equipment installation / removal, and evaluating Coca-Cola authorized service providers to ensure seamless operational initiatives in alignment with key corporate goals.

 

  Consistently recognized for superior performance and leadership excellence.

  Achieved rapid promotion from Installation Technician to last-held senior-level role.

 

Education & Professional Development

 

HVAC Certificate Central Florida Community College

Computer Sciences Studies United Electronics Institute

Soldering Specifications Training Management Training United States Navy

 

EPA Universal Certification Member, Refrigeration Service Engineers Society

Yyyyyy x. yyyyyy

12680 Hillcrest Road, #4208 Xxxxxx, TX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

Date

 

Hiring Agent Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Commercial, Manufacturing, and Facilities environments with talents in Operations Management, Technical Training, Team Building / Training, Budget / Cost Controls, Account Management, Sales Support, OSHA, Safety Control, Change / Transition Management, and Customer Service.

 

To complement my background, please note that I attained an HVAC Certificate from Central Florida Community College and hold EPA Universal Certification. I also completed Soldering Specifications and Management training with the United States Navy and participated in Computer Sciences studies with the United Electronics Institute.

 

Currently, as a Regional Technical Manager for Goodman / Daikin, I expertly lead forward-thinking technical services supporting the Daikin unitary and ductless product line for North and West Xxxxxx markets. Within this role, I also successfully provide support via phone, email, and on-site visits for residential, commercial, and VRV / VRF equipment, and objectively investigate warranty claims as required.

 

A sampling of my achievements with Goodman / Daikin include:

 

  Delivering training classes at branch locations and customer facilities on diverse equipment.

  Providing technical support for Regional Manager, Area Service Manager, and Territory Sales Manager.

  Investigating Consumer Affairs cases and providing feedback to corporate, along with providing real-time feedback on equipment issues to factory engineers and approving DOA and labor claims for contractors.

 

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

 

I look forward to hearing from you, and thank you in advance for your careful consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

Yyyyyy x. yyyyyy

12680 Hillcrest Road, #4208 Xxxxxx, TX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

 

Date

 

Hiring Agent Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title of Position You Interviewed For ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

 

As previously discussed, I am a performance-driven professional who offers experience in Commercial, Manufacturing, and Facilities environments, and can demonstrate talents in Operations Management, Technical Training, Team Building / Training, Budget / Cost Controls, Account Management, Sales Support, OSHA, Safety Control, Change / Transition Management, and Customer Service, among other areas. Please recall that I attained an HVAC Certificate from Central Florida Community College and hold EPA Universal Certification. I also completed Soldering Specifications and Management training with the United States Navy and participated in Computer Sciences studies with the United Electronics Institute.

 

Throughout my career, I have excelled in progressive Senior Technical Advisor and / or Regional Technical / Operations Manager roles for such high-profile employers as Goodman (Daikin), Lennox, and The Coca-Cola Company, among others, where I collectively demonstrated my myriad of professional talents toward driving forward-thinking technical services, regional initiatives, and account operations within multi-site markets. During this time, I successfully recruited, trained, mentored, and managed top-performing teams; ensured continual compliance with internal / external policies and procedures via detailed inspections; and consistently achieved recognition as a Top Performer meeting budgets at and / or above plan. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

 

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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